PROFESSIONAL PROFILE

eCommerce Manager/Project Manager, a PMP with 20 years of IT and eCommerce experience and expertise, performing lead roles in eCommerce Operations and Release Management, IT project management, process improvement, service improvement, system design, architecture, integration, software development, testing and support in software development life-cycle. PMI certified PMP. ITIL certified. Six Sigma Green Belt. Agile/Scrum project management trained and experienced.

PROFESSIONAL EXPERIENCE

Confidential

A global leading pharmaceutical company

eCommerce Manager for GSK eCommerce Applications

• As an eCommerce manager from Revenue Cycle Group in Finance, fully responsible for project and release managing and supporting GSK North Pharmaceutical eCommerce web sites where GSK North American Pharmaceutical products and vaccines are sold to direct purchase customers and/or wholesalers and distributors, accounting for over 15 billion dollars in revenue every year. Work closely with multiple vendors and cross-functional business and IT teams to redesign the current eCommerce web sites to best-in-class eCommerce using Agile Project Management.
• Oversee daily operational support to ensure the highest availability and reliability of eCommerce web sites by providing process design/monitoring, problem solving, issue analysis, and improvement on our current order-to-cash financial business processes.
• Perform eCommerce release management around system modifications by managing cross functional teams for business requirements, IT developments, User Acceptance Testing UAT and release implementation per each release.
• Execute compliance reviews to ensure that eCommerce web sites meet established Sarbanes-Oxley SOX and Payment Card Industry PCI requirements and conduct auditing process with internal and external auditors.
• Redesign new eCommerce applications by developing business requirements and using the Agile management tool JIRA to define, review, and approve the user stories for Agile Sprints' planning, prioritizing, developing and testing.
• Manage business UAT testing and matrix report in HP QC Quality center and perform defect reviewing/tracking in JIRA.

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Program Manager/PMO - GSK Cloud Centre of Excellence CoE

• GSK Cloud CoE provides the requisite guidance for all GSK Business Units BUs to aid in evaluation and selection of internal and external cloud solutions for their business needs.
• Worked closely with leaders in GSK Business Units and Shared Service to ensure that GSK's cloud architecture and operations are appropriately aligned to business objectives, IT strategies and GSK standards.
• Managed GSK CoE strategic and operational meetings via Comm Cell to collect Voice of the Customer VoC and Voice of the Process VoP to ensure actions are being tracked and completed.
• Engaged with GSK BU leaders to influence their innovative Business Requirement in Cloud Technology.
• Developed and executed the program plan for GSK CoE to deliver GSK Cloud Governance and Policies between GSK BUs worldwide.

Project Manager/PMP - Protect Hosting Project

• Successful delivery of the project to remove GSK Protect Hosting Management Zone not only simplifies the GSK web hosting environments but also produces significant cost savings in maintenance and support. As a PMP, followed PMI's PMBOK standards to initiate, plan, execute, monitor and close each phase of the project.
• Initiated project by identifying and requesting resources from multiple functional teams.
• Developed and executed the project plan.
• Tracked and resolved issues.
• Managed the implementation of tasks via change management globally across functional teams.
• Successfully managed phased delivery of the project.

Project Lead/Sr. System Engineer

Confidential

• GSK Internal Private Cloud System IPCS is a self-service system to provision servers and layer components in a fully automated fashion. This GSK on-premises cloud is implemented by using Cisco CIAC cloud orchestrator.
• Analyzed business requirements and system requirements for GSK Internal Private Cloud project delivered using Agile/Scrum methodology.
• Evaluated external cloud providers.
• Performed user acceptance testing for GSK IPCS launch.

Confidential

• Using system development life-cycle methodology SDLC , architected, designed and implemented GSK's web content management system WCMS for internal and external web hosting environments supporting over 2000 web applications on Windows IIS, Unix Apache/Tomcat and Linux JBoss platforms. GSK's WCMS is designed to integrate the corporation's customized code developed in Perl, XML and PL/SQL with HP's TeamSite, OpenDeploy, ControlHub and Oracle database. This implementation has conveyed great benefits to the company's hosting strategy:
• Reduced cycle time for provisioning an extranet web site from 35 days to 5 minutes.
• Improved web application availability to meet 99.999 SLA.
• Adopted ITIL and Six Sigma methodologies to ensure process improvement, problem management, incident management, and service continuity planning.
• Employed customer-focused approach to assure successful delivery of benefits.
• Provided 24x7 engineering support for production systems via trouble ticket and change control management.

Web Technology Projects

• Designed, developed, engineered and implemented many web technology projects, including but not limited to:
• Engineered and support IBM WebSphere application server and Oracle9iAS application server technologies within GSK.
• Developed a J2EE web application in PL/SQL web-based toolkit on Oracle9iAS platform to dramatically improve the UNIX servers' distribution within the company.
• Designed the ServerHealthCheck web application in JSP/JDBC to ensure a web server's availability, web application run-time environment's health, and database connectivity.
• Greatly enhanced application security via redesign, in Perl, of UNIX account management web application.

Confidential

Sr. Consultant

• BellSouth Americast Digital TV network is providing digital wireless and wire-line television services to subscribers. Delivered several projects including but not limited to Network Management Project, System Integration Project and System Implementation Project.
• Developed SNMP-based rule set in OSI NetExpert to improve the reliability of network management, performance, asset, and configuration management for digital network management project.
• Performed as QA analyst for end-to-end testing and integration.
• Designed and developed GUI testing tool applications in C /C/Virtual Basic for an interactive trial project.

Confidential

Honeywell Aerospace is the largest manufacturer of aircraft engines and avionics

Sr. Software Engineer

Confidential

Designed and developed the Honeywell Scan Parser testing tool in C /C to successfully improve the Boeing 777 avionics testing capability.

Confidential

Developed and enhanced Honeywell's TCAS system in C and PASCAL equipped in cockpit to improve Boeing commercial aircraft's flight safety

Confidential

A Chinese leading embedded airborne computer company

Confidential

Intel i80960 high-speed computer design project

Designed the embedded operating system for Airborne High Speed Computer in Intel80960 C and assembly languages with RISC technology.

Confidential

Designed and developed the system level software in American Military Standard 1750A assembly language.