SUMMARY:

I am passionate about building great products that provide a superior customer experience. I have built organizations in large high - tech companies such as WindRiver-Intel and small, fast-paced startups. I have both an engineering and business background and an entrepreneurial mindset. I love to work with people to achieve consensus quickly and drive solutions forward that delight the customer and drive long term business growth.

KEY SKILLS:

Software Program Management Product Owner Software Process Agile - Scrum Global Customer Engineering Cross Functional Teams Process & Infrastructure

SKILLS / TOOLS / INDUSTRIES:

UNIX/Linux / C / C++ / Java / JavaScript / HTML / CSS / SQL / Python / REST, SOAP web services Matlab/Simulink / MATRIXx/SystemBuild / Hardware in the Loop: Confidential / National Instruments: Labview / VxWorks RTOS & Tools / QNX RTOS Fully versed in Agile Ceremonies via JIRA / CMMI basis, IT / Automotive: Commercial & Defense / Aerospace: Commercial & Defense / Industrial / Energy / Medical

CAREER TRACK:

SR PROJECT MANAGER-CLOUD APPS

Confidential

Responsibilities:

• Data Center software project manager, responsible for coordination of build, release and patching of applications and server OS software in datacenters worldwide for the business critical SaaS applications supported by Wholesale BU.

SR SOFTWARE PROGRAM MANAGER

Confidential, Mt View, California

Responsibilities:

• I drove 2 primary aspects of the company. Internally, I updated engineering infrastructure, release planning and product quality to improve our products.
• Externally, I worked with customers as a Product Owner / Manager to ensure that our products met and surpassed the customer need and provided the highest value.
• Product functionality, delivery and quality were greatly enhanced as a result of these efforts.
• As a software program manager, I worked with engineering and with cross functional staff to put systems in place that enabled a daily build, test, release and deployment cycle which greatly improved product quality and delivery.
• I created and managed systems and processes for continuous software release and deployment. A complete software build was produced daily for the various software threads, which were then subjected to an intensive QA cycle of automated and manual testing. Customer facing staff were required to verify defect fixes for each build.
• I developed a full suite of automated testing scripts to verify the application. The automated testing was incorporated with the build process and the manual QA processes so that a complete, fully verified build could be produced and ready to deploy each day. I also standardized processes for defect reporting and tracking throughout the company to expedite technical communications from field to engineering and back.
• Managed the transition to the agile framework, put the JIRA platform into place and worked as scrum master.
• Managed the RackSpace cloud infrastructure relationship to ensure continuity of compute, storage and security.
• Agile/JIRA, SFDC, Java, JavaScript, HTML, CSS, SQL and various web technologies.
• As a product owner, I met with key customers and customer facing staff to understand use-case scenarios and critical design issues.
• Requirements were compiled into agile stories and submitted to the product backlog for engineering.
• I worked drove product development for multiple product teams through sprint planning, backlog grooming, and story editing to ensure efficient development with a balance between new features, defects and technical debt.
• I attended customer meetings to verify and prioritize features and schedules.
• Internal champions were recruited for beta programs and testing. User Epics and stories were developed and injected into the product backlogs.
• Products were presented at major marketing events and key customer meetings.

SR ENGAGEMENT MANAGER

Confidential, Santa Clara, California

Responsibilities:

• I managed customer engagements for the west coast office.
• The products consisted of industrial level Processor in the Loop (PIL) systems for large scale, real-time embedded systems design and test.
• Enterprise customers ranged across multiple markets in large multi-national corporations and government entities.
• I lead engagements into the Automotive Industrial, Mil-Aero, Electrical markets. Customers included Ford, GM, Delphi, Lockheed, Confidential, Rockwell, Honeywell, GE, ABB, Honda Aircraft.
• Detailed product specifications were developed with the customer and included software, hardware, networking and technical services. Detailed product quotes and delivery timelines were developed with the customer teams.
• Products were presented and demonstrated at major marketing events and trade shows. Strategic roadmaps, product portfolios and pricing strategies were developed for each market segment, including product specifications and options.
• Technologies included model based design software (Matlab), processor-in-the-loop hardware, embedded RTOS, system interfaces ranged from analog/digital IO to high speed custom programmed FPGA. CAN, Gigabit Ethernet and wireless networking were available with various protocols, databases. storage and specific partner packages.
• I built the west coast team, staffed marketing programs, provided collateral and grew the customer base.

SR TECHNICAL PROGRAM MANAGER

Confidential, Santa Clara, California

Responsibilities:

• Real-time components were developed, tested and integrated into the main network backplane using Processor-in-the Loop (PIL) systems.
• I led cross-functional teams for the embedded software development and integration with system hardware of components in a hybrid environment.
• Vehicle dynamics and control software was developed.
• I managed the CMMI-SDLC process to help achieve and maintain the CMMI Level 5 certification required for CSIL (Combat Simulation Integration Lab) on FCS and other programs regarding US government compliance.
• Software component models were developed using system simulation software (Matlab) and tested prior to integration with vehicle software and hardware in the Combat Simulation-Integration Lab (CSIL).
• I was on the safety team tasked with programs to implement the various safety certifications.

DIRECTOR, CUSTOMER ENGINEERING

Confidential, Alameda, California

Responsibilities:

• I reported to the BU VP and led a diverse group of 50+ engineers, providing engineering design and sustaining services for a broad array of embedded systems platform products. I managed all aspects of global customer engineering and associated programs ranging from Tier 1 Enterprise accounts to the smaller customers.
• I successfully transformed the organization into a customer-centric culture with rapidly increasing revenue and reduced costs.
• I was the primary point of contact for the Tier 1 Enterprise accounts.
• I managed the accounts and coordinated the required resources to ensure the need was met in a timely fashion. Corporate and field engineering, sales and marketing teams were included as needed to work with the customer and negotiate successful technical outcomes for Wind River.
• Communications included CXO, VP and principle technologists, as needed.
• Coordinate and lead quarterly on-site visits for key customer reviews and strategic roadmap discussions. These discussions included engineering, marketing, sales and support. PRDs were created for clarity.
• Review and negotiate and design services and maintenance contracts for key accounts. Co-negotiate the high-level recurring maintenance contracts; e.g. Honeywell International Space Station software.
• Lead the escalation management team to expedite issues cross-functionally where needed. Issues were communicated to product engineering, sales, on-site field engineering and successful outcomes negotiated.
• Reviewed ongoing engineering projects with technical teams on a continual basis.
• I lead the working group tasked by the CEO to implement the “Get Close to the Customer” strategy.
• Global field engineering was transformed into an effective, customer focused organization.
• The effort included 5 major BUs, over 400 engineers and world-wide offices were successfully merged and aligned by market and customer segment.
• Customer effectiveness improved dramatically and substantial sources of new revenue were created.
• Customers were organized into 3 segments based on level of business and strategic importance. We designed packages for each level to support these segments. The result produced greatly increased customer effectiveness with products and a much higher utilization of company staff and resources.
• Established revenue generating customer programs consisting of dedicated on-site engineers. These services provided an increased revenue stream and increased the level of customer effectiveness with a complex matrix of embedded systems and system simulation products.
• I was responsible for web site programs, strategy, development, tools and content. I instituted knowledge management to improve customer effectiveness with products at lower cost. Also established internal processes to create, review and publish technical content including in-depth engineering white papers, training materials and product tutorials. This platform formed the basis of the tiered delivery model.
• Fragmented IT infrastructure was consolidated into a cohesive set of systems and processes that worked together to provide business intelligence for the organization, including CRM tools and databases.
• Automated Dashboards were created in “Business Objects” and published to monitor customer status in real time.
• On-board “Call Home” diagnostic technologies and metrics were developed and added to standard products.
• Lead merger integration and divestiture programs. Define project strategy, scope and timeline and deliverables to ensure projects were completed properly to realize the value of the deal. Progress reports were delivered to staff and senior management. Work typically encompassed products, engineering, support, staffing, software & infrastructure. Training programs were designed and delivered to ensure a smooth transition.
• Created a concise and robust set of hiring criteria.
• Co-created the career ladder and set specific criteria and performance goals for each level.
• Created a quarterly incentive plan to link behavior and performance to career goals.

SR STAFF ENGINEER

Confidential, Sunnyvale, California

Responsibilities:

• Engineering projects encompassed solutions for customers utilizing the MATRIXx engineering design toolset. System simulations and algorithms were designed and implemented to facilitate computer-generated software in C, and ADA. Set up and monitor networking systems and equipment.
• Wrote system software in C and integrated manually written software with machine-generated code utilizing C, C++ and integrated with hardware.
• Software was compiled and run on embedded processors utilizing the ISI pSOS RTOS with associated tools, IDE, target debuggers and compilers. Larger systems were remotely connected, so the networking was set up.
• Technical experience included utilizing Windows programming, UNIX, Python, vBasic, shell scripting, Perl scripting, vBasic, Python, C, ADA, Matlab/Simulink and other languages.