Project Manager/Business Development Resume Charlotte, NC - Hire IT People

EXPERTISE IN:

Project Management | Construction | Financial Services Business Development | Technical Support| Operations

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Project Manager/Business Development

Responsibilities:

Chart project plans and objectives while setting performance requirements and selecting participants.
Enhance optimum utilization resources - labor, materials, and equipment while ensuring material procurement at cost-effective terms.
Develop effective communications and mechanisms for resolving conflicts among the various participants.
Strategic role in project planning, budgeting, and identification of resources needed.
Maintaining strict adherence to the budgetary guidelines, quality, and safety standards.
Create teams, developing objectives/goals of each while assigning individual responsibilities.
Projection of accounting functions - managing the budget, tracking team expenses and minimizing risk with each project. Ensuring completion of project documents.
Ensure all activities progress accordingly to predetermined schedule.
Devise all project work plans and make revisions as necessary.
Communicate effectively with contractors responsible for completing various phases of the project.
Coordinate efforts with project team- architects, consultants, contractors, sub-contractors, and laborers.
Monitor project progression regularly and conduct status meetings with all the sub-teams.
Periodic inspection at the construction sites.
Identify the elements of project design that may escalate disputes and claims.

Confidential, Medford, MA

Customer Service Supervisor / Dispute Specialist

Responsibilities:

Reviewed participant claims and debit card follow up for adherence to applicable laws and regulations.
Entered approved claims into PPLUS software.Generated denial letters to participants as necessary.
Support Benefit Resource’s commitment to review, enter or deny all claims and follow up within five business days after receipt.
Performed analysis, audits and data related to Claim Department functions.
Leveraged Excel spreadsheets for appropriate reporting and exporting tools.
Maintained thorough knowledge of laws and regulations regarding eligibility of claims and substantiation of debit card transactions.
Responsible for reviewing and analyzing accounts while ensuring accordance with company rules and regulations.
Communicated directly with attorneys, lending assistants, and relationship managers regarding client account activity.
Accurately prepared wire transfers from branch and financial institutions locally and nationally.
Managed all customer service inquiries and client escalations.

Confidential, Maynard, MA

Technical Support Supervisor

Responsibilities:

Direct liaison between employers and applicants with available opportunities.
Bilingual (English/Spanish) technical assistance navigating the employment website.
Analyzed website metrics for improved client experience and business growth.
Applies application analysis, business requirement documents and functional specifications based on input from application and infrastructure teams.
Maintained an awareness of key industry trends to provide context for website performance.
Identified gaps in the current data capture strategy and suggest enhancements.
Responsible for training and guiding new employees through policies and procedures.
Ensure call centers and queue adherence to company quota standards.
Attract potential clients through product and service questions; suggesting alternate services within the company.
Travel and Trade Show participation to promote new website implementations and strategies.

Confidential, Westchester, NY

Senior Operations Manager

Responsibilities:

Provide support and leadership to ensure retail related systems and processes are current, properly planned and prioritized, representing the interests and needs of the business.
Worked side-by-side with all cross functional partners to ensure business requirements were fairly and accurately represented.
Established and maintained relationships with key business stakeholders.
Liaison to IT participating in planning and capability discussions while providing perspective on system dependencies.
Recommended system process deployments and blackout periods.
Streamlined configuration changes and participated in testing, pilot and deployment.
Identified opportunities for operational improvements and/or system changes.
Create and developed tools to eliminate manual tasks.
Managed retail supply and packaging programs including budgets, order processing and invoice approvals.
Analyzed retail expenses and identifies opportunities for cost reduction.
Evaluate and Managed offsite processes.
Oversaw offsite lease management and vendor relationships.
Personally, owned all preparation leading up to retail physical inventories.
Provided detailed recommendations of retail backroom capacities and efficiencies.
Assisted new retail openings, relocations, temps and closures.