PROFESSIONAL SUMMARY:

• Program Manager / Scrum Master - Responsible for implementing Agile Scrum methodology
• Certified Project Management Professional with 12-years’ experience in managing IT Infrastructure projects globally
• Worked under the Directive PMO structure which Hired and Managed Infrastructure engineers from various infrastructure functional teams
• Perform Scrum Master role for products using the Agile tools JIRA and CONFLUENCE
• Outstanding relationship skills with the ability to work and communicate at all levels of an organization and capable of building and mentoring highly technical teams.
• Experienced with managing Divestiture, Acquisition and Merger IT projects.
• Experienced in working facilitating the Project and Program for the IT Infrastructure - Server, Active Directory, Sharepoint, Networking Cisco/Checkpoint, Storage SAN/NAS, Databases SQL/Oracle and Data Centre
• Broad knowledge of high-performance, highly-available computing environments, Infrastructure integration of multiple organizations and Office Moves into complex environments.
• Managed project budgets from $ 100,000 to $ 7,000,000.
• Proactively managed program risks, team issues, and/or client issues through established communication and risk management plans.
• Prepared / coordinated all project documentation deliverables, including Technical Documentation, Quality Assurance Reports, Project Status reports, Change Orders and Statement of Work.
• Effective communication skills with senior management, team members and transversal business units to provide status updates, explain risk and mitigation plans as well as define and explain decisions that are required from senior management.
• Planning and Designing LAN and WAN Networks, Implementation and Troubleshooting of Cisco, Checkpoint Firewalls, WAP across different locations.

SKILL SUMMARY:

Project Management, Agile Methodologies

Cost Management, Risk Management

Data Centre migration and Office Moves

Infrastructure Integration and IT Infrastructure Services

MS project, Excel, Visio, Word, PowerPoint

JIRA, Confluence

People Management, Leadership, Team Building & Mentoring and Training

Cloud computing - AWS

Network - Cisco Routers, Switches and Checkpoint Firewall

Network Capacity Planning and Management

Network Monitoring and Management - HP NNMi and Network Automation

Windows Server Operating System and Active Directory

PROFESSIONAL EXPERIENCE:

Scrum Master / Program Manager

Confidential, Plano, Texas

Responsibilities:

• Analyse the business requirements for the 2 new application onboarding to production environment in the Automobile industry
• Responsible for completion of tasks associated for onboarding the application by coordinating with cross functional teams
• Coordinate with Data Management, Infrastructure, Database and Business to have a seamless onboarding of the applications
• Facilitated Release Planning, Sprint Planning, Backlog Grooming and Retrospective Meetings
• Removed team impediments on daily basis to allow the team to deliver the sprint goals
• Collaborated with the members of the Product, Business and Engineering teams to develop and maintain the Product backlogs

IT Infrastructure Project Manager

Confidential

Responsibilities:

• Analyse the Infrastructure of 2 Offices, Plan for server, network and desktop consolidation in one office
• Procure and Track the delivery of Hardware racks to the newly built Hub Room
• Plan, Execute, Monitor and Closure of
• The move of 10 Physical to Virtual Unix Servers from both offices to Sentrum Data Centre
• The Hub room re-configuration with Network and Servers needed for the Office

Confidential

Responsibilities:

• Analyse the office consolidation requirements and plan for the movement of hardware, procurement of additional network devices, Desktops, Printers etc
• Plan, Execute, Monitor and closure of
• The Movement of assets and users from Suburban to Downtown office - Montreal
• The Downtown office hub room re-configuration and re-racking; Internet and MPLS link upgradation to accommodate additional users
• The Decommission and disposal of old PBX and legacy hardware assets in old and new office

Confidential

Responsibilities:

• Analyse the requirement of office move
• Plan, Execution, Monitor and Closure of below tasks
• Purchase, install, configure network devices - MPLS, Internet Routers, Firewalls, Switches and Network Links (MPLS, Internet and SIP) in new Ottawa Office
• Move servers and desktops from old office to new office
• Installation, Testing and Delivery of new SFTP server for the additional business in new office
• Decommission and disposal of legacy hardware assets in old office

Confidential

Responsibilities:

• Analyse the requirement of 2 new additional offices
• Project managed the infrastructure setup for new office
• Configure Network Switches, Access Points and Polycom Hardware phones in newly build floor
• Installation of 48 Desktops and Image management for new users
• Installation of FTP Servers, Print Servers and File Servers for both the location
• Managing user move during the cut off date and ensure production availability for business

Confidential

Responsibilities:

• Analyze the complete infrastructure requirement of Lync Enterprise voice for LATAM users and implement in Mexico Data Centre
• Plan, Execute, Monitor and Closure for
• Decommissioning the existing PBX for PSTN phones and to introduce Lync Enterprise voice for all users in Mexico - Polanco, Guadalajara and Monterrey for below tasks
• Building 2 Windows Mediation server in Mexico - Polanco
• Configure SBA and SIP Trunk setup in Guadalajara and Monterrey
• Configuration of Cisco Voice Gateway, Voice VLAN on the Switch ports, Transcoder, Controller Cards for PRI and SIP links
• Migrate all users from PSTN to Lync Enterprise Voice, Enable and test Office 365 Voice mail for users

Confidential

Responsibilities:

• Project managed Installation and Implementation of SIP trunks between Star telecom, Montreal and Ottawa locations and configure softphone for call centre users for below tasks
• Implement MPLS, Backup Internet links connectivity between Star telecom, Montreal and Ottawa Locations; Install Firewalls, MPLS and Internet Routers for network links in Montreal and Ottawa
• Install and Implement Counterpath softphone for Montreal users; Configuration SBC, Invade Dialer, Confirmit CATI software and SIP Link in Montreal and Ottawa call centers; Testing and Roll out of softphone with redundancy and migrate users phase by phase to production
• Provide updates to higher management and leadership team about the project progress

Confidential

Responsibilities:

• Project managed the IT Infrastructure integration of Confidential - newly acquired Company in Spain into Confidential Infrastructure for below tasks
• Enabling Confidential 's LAN IDs for 130 users and Shared Mailboxes, DLs and Service Accounts at Confidential ; Migrate Confidential 's E-mail domain to Confidential 's e-mail domain on cloud (MX-record cutover)
• Build VPN-tunnels to Confidential Data Centers and migrate Servers & Workstations to Confidential -Standard IP subnet; Provide Network solution to clients of Confidential and support access Confidential production servers; Enterprise Domain migration of Email Gateway, Application servers and Workstations
• Knowledge Transition from Confidential -IT team and start the TCS-infra BAU Support model inclined towards ITIL service management processes; Rollout Confidential 's Spanish Service Desk for Confidential -Spain users and Business Units
• Provide updates to higher management and leadership team about the project progress

Confidential

Responsibilities:

• Project Managed the server builds for the MWSM program for below tasks
• Procurement of 14 Physical servers and 18 VMWare Hosts; Installation, configuration, testing, and delivery of 14 Physical and 91 Virtual Unix servers for signature matching program; Engage and coordinate with The Signature Matching team during development, UAT and production phases as a part of the Program - Media Works Signature Matching
• Hired and managed Infrastructure engineers from various functional teams like, Unix, Storage, Networking and Database with a strict timeline and Budget for project completion
• Provide updates to higher management and leadership team about the project progress

Confidential

Project Manager

Responsibilities:

• Project Managed Exadata production environment for below tasks
• Procurement of of 2 additional ¼ Rack Exadata
• Installation, configuration, testing, and delivery of 2 additional ¼ Rack Exadata to the Existing Exadata with 6 Nodes
• Upgrade the Existing 2 UAT and 2 Development Exadata Nodes to latest version of Exadata Version
• Installation, configuration and Delivering 32 Windows Virtual Servers for Confidential Platform with post cloning configuration for Citrix and integration into existing environment
• Hire and manage Infrastructure engineers from various functional teams like, Unix, Windows, Storage, Networking and Database with a strict timeline and Budget
• Provide updates to higher management and leadership team about the project progress

Confidential

Responsibilities:

• Project Managed for 186 UNIX and 23 Windows physical servers to a part of Confidential Infrastructure program for various business projects with below tasks
• Procurement of UNIX and Windows physical servers
• Installation, configuration, testing, and delivery of UNIX and Windows physical servers
• Responsible for maintaining the Risks, Cost, Timelines and scope
• Hire and Manage Infrastructure engineers from various functional teams like, Unix, Windows, Storage, Networking and Database
• Provide updates to higher management and leadership team about the project progress

Confidential

Responsibilities:

• Project managed the new DC build in Hong Kong from Infrastructure perspective for below tasks
• Analyse the requirement of new hardware and application purchases for Server, Network and Application teams
• Procurement, delivering to DC, Racking, Configuration and Installation of 250 Physical Dell servers
• Procurement, delivering to DC, Racking, Configuration and Installation of Cisco Routers, Network Switches and Checkpoint Firewalls
• Hire and Manage Infrastructure engineers from various functional teams and assign respective tasks
• Provide updates to higher management and leadership team about the project progress

Confidential

Responsibilities:

• Project managed the Network Checkpoint Confidential across regions in major Data Centres and Confidential Offices by executing for below tasks
• Analyse the requirement of New hardware for Checkpoint and WAP and application purchases for Server, Network and Application teams
• Procurement and delivering of Checkpoint Firewalls UTM Appliances and Cisco WAPs to respective DC and offices
• Racking, Configuration and Installation of Firewalls and WAPs
• Engage network team and business for downtime, installation and upgradation of network devices
• Hire and Manage Infrastructure engineers from various functional teams and assign respective tasks
• Provide updates to higher management and leadership team about the project progress

Confidential

Responsibilities:

• Project managed the migration of MS Office communicator to Lync 2010 executing below tasks
• Analyse the necessary requirement of Migration of MS Office Communicator to Lync 2010 and assign respective tasks to the Infrastructure engineers
• Deployment of Lync 2010 Enterprise edition, Edge servers, Lync server 2010 Pilot Pool
• Migrate multiple sites and pools by connecting Pilot pool to Legacy Mediation and Edge servers
• Configure clients for migration, Import policies and settings, Move users
• Verification of configuration and user moves to Lync 2010
• Migrate Dial-in Access Numbers, Enable Exchange 2010 SP1 Outlook Web App and IM Integration, Migrate Address Book and Migrate Mediation Server
• Hire and Manage Infrastructure engineers from Messaging and Voice teams and assign respective tasks
• Provide updates to higher management and leadership team about the project progress