SUMMARY

• Accomplished 10+ years of professional experience as Scrum Master (servant - leader) and Project Manager. Capable of delivering large-scale software projects with medium and high complexity on time and on budget by effective Project plan, implementation, facilitating, coordinating, leading and coaching multiple teams.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments, facilitating daily scrum, sprint planning, sprint demo and retrospective meetings for multiple teams and fostering self-management.
• Proficient in bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

TECHNICAL SKILLS

Methodologies: Waterfall, Six Sigma, DevOps, Scrum & Kanban

Business Modeling Tools: PowerPoint, MS Excel, Word and Visio

Application Software: MS Office, MS Access

Task Tracking tools: JIRA, SharePoint, Ariba, SCCM, CA Tool, SaaS, Software Asset Management (SAM), DNB, Hoovers & OneSource

Technology Platforms: zSeries (Mainframes), Desktop / Laptop and Unix Linux

PROFESSIONAL EXPERIENCE

Confidential - louis, MO

Agile Coach & Scrum Master

Responsibilities:

• Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
• Key role in researching, gaining approval for, and then using tools such as Pivotal Tracker and JIRA to successfully support Scrum implementations.
• Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning, responsible for two Agile Scrum teams and one Kanban team.
• Communicated and presented weekly updates to stakeholders and program managers and Developed the roadmap for all teams to evolve toward predictive velocities.
• Coordinated software development with product and marketing groups to ensure feature release based on manufacturing commitments
• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work and Built relationship with Product owner and other stake holders to facilitate team's interaction with them.
• Work closely with Product Owners to ensure that the software solutions we create meet or exceed the client’s expectations and Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.
• Prioritized, coordinated and tracked progress of the Software Development Life Cycle (SDLC) and monitored financial status to ensure deliverables, milestone dates and budget were met on or before deadlines.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Facilitate 2-week sprint cycles and coach the development team in use of incremental delivery methodology to automate the testing and to provide continuous delivery.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Work with my team members to guide and development their technical abilities and leadership skills, as well as develop plans to help them meet their short/long term goals, both personally and professionally.
• Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications. Provide status reporting and act as the point of contact for questions and issues at the initiative level.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Organized cost control measures with required payroll and performance management using Project Management (PM) methodologies.
• Tracked project progress using KPIs, (Burndown charts, Task boards, velocity, etc..) to monitor project success with the help of JIRA. Maintain metrics that provide visibility to stakeholders on initiative level plans, progress and quality.
• Responsible for guiding and coaching the team daily by enforcing agile principles & processes. Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results.
• Forges long-lasting client and business partner relationships to mutually benefit all parties.
• Established a new self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes introduced. Implemented agile process for organization growth by training team to use Jira.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Managed project teams of various sizes and ability to independently manage multiple activities at different locations (onshore-offshore) and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Educated other team members internally on best practices for agile software development project management. Initiated and contributed to internal process improvement projects.
• Worked closely with Product Owners, Coordinating product backlog grooming and story estimation.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
• Successfully guided three development teams through transition from waterfall to Agile development.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Removed team impediments daily basis to allow the team to deliver the sprint goals and deliverables.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Assign individual responsibilities, assemble project team, identify appropriate resources needed, and develop schedule to ensure timely completion of project with the help of JIRA.

Confidential, Richardson, Texas

IT Project Manager

Responsibilities:

• Expertise in Project management, project schedule, project tracking and team management.
• Promoted to project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning and Managing COE Budget & Team payrolls.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Experience in Team management, Recruitment, Conflict Resolution, Policy Design & Administration and Training & Development. Ability to work under pressure and in tight time-scales to meet deadlines whilst maintaining quality.
• Assist project sponsors to identify and mitigate people/organizational risks associated with a project that represents cultural and operational changes. Work with project sponsors to anticipate barriers and to develop specific plans to mitigate risks.
• Fill in as promoter for extend end-clients and key partners by working with the venture group and admonitory gatherings to distinguish and increment the attention to end client and key partner effects, and help groups in building up an arrangement to oversee change for these gatherings to guarantee their help and investment in this activity.
• Experience in training the team members on new projects & developments and provide guidance on IT Projects and procurement process.
• Perform Demand/Supply & Trend analysis and forecasting for IT Asset usage and Prepared Governance Reports, Dashboards, Trend analysis and Performance Leven Agreement trackers for team and provided Monthly Management Information Reports to the higher management.
• Thorough understanding of Software Life Cycle Management (SLCM), involved in various phases like
• Proficient in design of logical and physical data modeling using VISIO & PowerPoint data modeling tool and Ability to run sprint retrospectives and provide constructive feedback to teams regarding estimates, activities and process improvement.
• Coordinated the work efforts of 8-person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Confidential

IT Asset Project Manager

Responsibilities:

• Promoted to project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels. Understand basics of IT and Software License terminologies to review and extract related data from Commercial/Legal documents.
• Expertise in Project management, project schedule, project tracking and team management.
• Created Database Objects - Schemas, Tables, Indexes, Views, User defined functions, Triggers, Stored Procedure and Constraints.
• Processor Value Unit (PVU) licensing automation for major vendors like IBM, Oracle, BMC on zSeries/Mainframes and Unix/Linux, Windows Platforms.
• Thrive in dynamic changing environment required focused decision making. Adept at developing innovative policies and strategies to effectively manage several departments with precision and accuracy.
• Have experience on various software platforms such as Desktop laptop, Unix Linux, zSeries Mainframes and iSeries.
• Responsible for monitoring and analyzing software licenses and products installed to ensure company maintains compliance as per vendor licensing agreement. Design supplier and user compliance management program, recommend policies and procedures as well as implementation and performance tracking program.
• Ability to work effectively with multiple protocols as an individual and as a part of the team by adhering the policies and procedures.
• Understand IT and Software License terminologies to review and extract related data from Commercial/Legal documents.
• Experience in Team management, Recruitment, Conflict Resolution, Policy Design & Administration and Training & Development. Ability to work under pressure and in tight time-scales to meet deadlines whilst maintaining quality.
• Perform Demand/Supply & Trend analysis and forecasting for IT Asset usage and Prepared Governance Reports, Dashboards, Trend analysis and Performance Leven Agreement trackers for team and provided Monthly Management Information Reports to the higher management.

Confidential

Information Technology Vendor Manager

Responsibilities:

• Hands-on experience in all the Stages of Purchasing Life Cycle Management.
• Develop and negotiate contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure that their requirements are met.
• Facilitate and build relationships with and among executives internally across the organization and externally with strategic vendors.
• Mitigate risk by ensuring adherence to all vendor and procurement management processes and contract terms.
• Oversee SOWs, enterprise agreements eIRF, RFIs and RFPs.
• Collaborate with finance in generating purchase orders and payments; tracking annual spend, revenue and cost savings.
• Training the team members on the new project & developments and provide guidance on procurement process for categories under management Manage Category.
• Work closely with IT Asset Management and Procurement teams to monitor all IT Software assets for compliance to all regulatory bodies and organizational standards.
• Interaction with Procurement teams, ITO Product owners and manage contractual & supplier relationships. e-Procurement of Goods and Services of Information Technology like Hardware/Software, Network Equipment, Data-storage, service by using Procurement Tools
• Responsible for monitoring and analyzing software licenses and products installed to ensure company maintains compliance as per vendor licensing agreement.
• Support & co-ordinate the Risk & Compliance, Information Security audits and Manage the negotiation and contract development process.
• Ascertain level of compliance for each vendor & region & make amendment towards respective internal IT policies, contracts, license agreements, & local/regional regulations.
• Prepared Governance Reports, Dashboards, Trend analysis and Performance Level Agreement trackers for team and provided Monthly Management Information Reports to the higher management.
• Handled Business Critical projects and provided forecast budgets and timescales to the business area to take necessary actions for the addressed issues.
• Handling North American Vendor Management Helpdesk / Mailbox based on the HNAH Vendor Management Program (Policy and Procedures) timely analysis and resolution of External Vendors and Internal Customer (Senior managers, Purchase Lead, Contract Manager and Specialists) queries.
• Generating Management Information Reports, Dash Boards, Monthly Spend Report and Recommend Improvements, Interpreting Statement of Work (SOW) and creating Executive Summary Report and Due Diligence Checklist (DDC).
• Encouraging team members to throw light to the procedures and initiate process improvement suggestions. Resulting in staff taking ownership of the business, understanding the financial impacts and complications.
• Effective utilization of resources by doing a capacity plan and ensuring a contingent backup plan is at hand to suffice any unforeseen events and continuously monitored the performance of the trainees to ensure that the quality standards were at par with their Learning Curves. And arranged further training to underperformers to meet the desired targets.
• Directly accountable for ensuring end to end market data service used within the company and related details like, User, Cost Center, Vendor, Product/services and pricing structure, delivery systems and splits of charges to users.