Summary

Senior Level Program/Project Manager with extensive experience in bringing in domestic and international projects on time and within budget excellent interpersonal and negotiation skills develops detailed project plans manages scope, budgets and financials intimately understands IT technology, concepts, and methodologies consistently demonstrates collaborative, straight-shooting, customer-focused outlook geared to avoiding scope creep while maximizing customer satisfaction manages/mitigates risk communicates effectively, honestly, and constructively with senior executives, clients, peers, and subordinates.

EXPERTISE INCLUDES:

• Multinational Program Management Project Management Client-facing Consulting Business Development
• PMP Certification 2013 Certified Agile SCRUM Master 2011 Managed All SDLC Phases Seasoned Business Analyst
• PMO Implementation eCommerce B2B Web Implementation Change Management Service Desk Implementation
• Budgeting and EVM Asset Management WBS/Staffing Planning/Labor Forecasting ITIL CMM ISO Six Sigma
• INDUSTRIES: Healthcare/Hospitals, Mobility, Telecommunications, Financial/Banking, Oil Gas, Retail, Entertainment, Real Estate, Automotive, Insurance, Manufacturing, Government

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Manage multiple simultaneous large enterprise Infrastructure projects advise and assist DFA PMO in refining the Project Management processes and procedures coordinate with Delivery Managers for Detailed Project Planning MS Project and Service Now , Phase Gate deliverables, and managing project Delivery Dates, Status Reporting, Communications Plans, Risk Management Plans and coordination of internal PMO initiatives.

Confidential

Senior Project Manager

Role included: Proposal Development, Pre-sales, Project Kickoff Meetings with client including Statement of Work and process review, Project Planning scope, budget, staffing levels and expertise needed, workplanning , Customer Satisfaction throughout life cycle, SDLC start to finish implementation management, Communications Planning, Meeting facilitation, Presentations to Client and IBM Management, Status Reporting, Risk Management, Change Management, Budget tracking to within 3 of planned budget and On-time delivery.

Confidential

• Managed 3 simultaneous IBM Technical Solutions 2015 IBM Global Initiative projects for IBM Tivoli Lab Services, Budget approx. 2MM, including Smart Cloud conversion. Project allowed CMC to keep track of all of its assets and ensured that e.g. when critical medical equipment experienced an outage, technicians were immediately dispatched to repair or replace the equipment. Also Automated CMC Change Management function. Delivered the desired end result and got rave reviews from client, which was critical as two previous IBM PM's got too bogged down in the detail and were removed from the project at customer request:
• Implemented Tivoli Endpoint Management including Maximo Health Care Module, Maximo Biomed Asset Management, and Tivoli Asset Management for IT TAMIT . Developed Asset tracking/reporting for audit compliance
• Implemented Tivoli Service Request Manager to replace Hospital's existing HEAT Service Request System, customized per Hospital business needs. Implemented inbound/outbound interface between ITIM, LDAP and WebSphere, and developed key Dashboard Reporting for Hospital Executives
• Designed and Implemented CCMDB Change Management Solution, Customized for the way the Hospital does business and developed key management reporting
• Managed Fine tuning and Performance Balancing for the Combined Solution in JVM environment

Confidential

• Project Manager for 7 Simultaneous AS/400 projects geared toward updating CVS Rx Claim System with Medicare changes. Enabled client to meet regulatory deadlines with required changes for in-Pharmacy processing of business claims:
• Coordinated offshore and onshore-based labor services, through all phases including Planning, Design, Code, Test, Integration/UAT, Implementation managed Time and Materials Statements of Work and kept Project Financials on track vs. Plan, using Microsoft Project, Rational Portfolio Manager and CA Clarity PPM Tools

Confidential

• Managed Global Water Services Help Desk Transition from diverse regional-based Help Desk entities North and South America, APAC, EMEA into one global Level One Help Desk, to include Knowledge Management and Global Self-Enablement Portal SEP , in partnership with a Global provider in Bucharest, Romania:
• Formally assessed current Level 1 and Level 2 Service Desk operations, processes, and procedures in all regions
• Planned for technical and networking migrations associated with the Transition to a Global offering
• Developed and executed Transition Plan
• Developed Knowledge base and processes and procedures for future state, to be integrated with REMEDY Help Desk Solution in multiple AS/400 environments
• Translated Knowledge Base, processes and procedures into : English, Spanish, French CA, FR , Portuguese PO, BR , Chinese, Swedish, Italian and German coordinated corresponding training for each language support team
• Trained and implemented phased service desk migration at Bucharest location and regional satellite locations
• Incorporated Self-Enablement portals and CBT-based global end-user training

Confidential

• Managed the technical upgrade of Maximo v7.1 and Tivoli Service Request Management TSRM to Maximo Asset Management MAM v7.5 and Smart Cloud Control Desk SCCD v7.5, resulting in Cloud-based processing of major Six Flags Asset Management functions. Project scope included:
• Formally assessed current Client Infrastructure vs future need, including server hardware, OS and DBMS
• Upgraded Database Schemas to new version of Maximo/SCCD 7.5
• Configured Production System Cluster and supported client's implementation
• Provided on-site Post-production support

Confidential

• Managed project to enable functionality to punch-out vendor catalogs from Maximo to ADM's Ariba Procurement Content APC facility. The result was that ADM was able to quickly integrate the catalogs for all its vendors:
• Managed the Development and implementation of punch-out transactions based on ADM requirements
• Ensured seamless Installation and configured Maximo punch-out adapter in Maximo test environment
• Assisted client with the testing of inbound and outbound communications
• Provided punch out adapter training and knowledge transfer for ADM administrator

Confidential

Managed project to convert Home Depot's Inventory Management system from older Tivoli Asset Management TAMIT to SaaS Cloud-based Maximo Asset Management MAM platform, including WebSphere implementation updating interface to SAP

Confidential

Managed matrixed IBM Project team in a Fixed-price project to convert the State of Delaware Department of Transportation's Maximo 6.2 system to Maximo 7.5, including implementing WebSphere, across 5 different client environments DEMO, DEVELOPMENT, TRAIN, TEST and PRODUCTION. Saved by leveraging lower-cost technical resources while ensuring customer satisfaction. Addressed and repaired technical issues as they arose to ensure appropriate response within budget. Monitored and reported weekly financials, day to day project progress, and scope and risk management. Managed expectations when client insisted on out-of-scope changes by negotiating appropriate Project Change Requests to obtain needed funding

Confidential

Owner/CEO: Program/Project Manager, Business Process Specialist, Agile Scrum Master/Product Owner

Confidential

Project Manager

Planned, coordinated, and managed remote Cinemark personnel and external vendors in implementing Fiber and Wireless Network upgrades directed new Digital Cinema Theater Planning Led Development/Rollout of new Custom Film Booking System and interfaced with Legacy Point of Sale Systems. Agile project . Facilitated daily international SCRUM meetings produced periodic status reports and burndown charts. Collaborated in bid evaluation contract creation for external telecoms and network providers interfaced weekly with Cinemark International Executives, including CEO

Confidential

Technology Consulting, Pre-Sales, Sales, and Marketing

Developed pre-sales customized M2M solutions for client presentation, including alternative: RFID /Sensor Technology approaches, GPS-related tracking software, and 24x7 monitoring solutions for logistics and asset management applications

Confidential

Project Manager

Managed physical/technical office moves and networking changes under rigid scheduling constraints, developed extensive MS Project, Excel, and Visio scheduling and tracking mechanisms. Built, maintained and tracked progress against very large project plans, created weekly executive-level status reports with timeline updates. Facilitated daily SCRUM meetings to ensure MetLife's very tight Sprint milestones stayed on schedule, facilitated daily SCRUM meetings, maintained Burndown Chart and Management Summaries, and facilitated weekly executive management reviews

Confidential

Program Manager, Business Process Owner BPO

• Led large effort that built and maintained Nokia Online NOL B2B eCommerce interface for Nokia Product Marketing and Logistics organizations throughout Latin America. Managed and deployed 30 Marketing/Promotional websites in Mexico, Central and South America, then added onto existing sites by adding Logistics and Part/Payment modules to each deployed site:
• Presented capabilities to Nokia external telecom clients, gathered customer-specific requirements, developed project estimates and hands-on prototypes, drove creation of content and managed phased deployments in Vignette v7.0
• After initial pilot Telcel Mexico generated extensive demand: developed external training interviewed/hired external Content Management, User Admin and Help Desk vendors and trained these to handle the day to day activities in ramp up to address rapidly expanding demand throughout Latin America
• Developed an internal Change Management process in collaboration with marketing channel management and streamlined process so that eCommerce content was available simultaneously with introduction of new product lines
• Held primary responsibility for difficult year-long testing and migration of CMS upgrade Vignette 6.x to 7.0 to all B2B sites for Latin America held sign-off responsibility to ensure ensuring each site retained functionality as member of NOL Global Core Team. Tracked and managed problem/fix progress Remedy by Outsourced Testing teams
• Led interface development between SAP to NOL B2B Logistics sites for Latin American clients. Primary interface between Clients and Business for SAP interfaces and Web implementation. Implemented Agile methods to manage daily progress of onshore/offshore deployment teams in successive 4-week sprint deployments

Confidential

Sr. Change Management Consultant

Planned, designed, developed, and implemented Infrastructure Change Management processes and procedures for mortgage loan servicing application in a .NET environment. Assisted Nokia with North American Nokia Online Implementation.