SUMMARY:

• Highly expert professional with 20+ years of experience managing complex full - cycle IT projects and programs.
• Proven record of success delivering on-target results. Builds and leads teams and manages multiple cross-functional projects.
• A strategic thinker who is a very hands-on and practical PM with excellent technical savvy.
• Manages complex projects to create new services and products
• Leads complex programs of multiple projects to deliver strategic business value and benefits
• Manages portfolios of programs and projects to maximize investment performance
• Client-focused
• Reputation for 'getting it done'
• Adaptable, makes clarity and direction out of ambiguity, effective risk management, and mitigation
• End-to-end leadership from charter through post-sale delivery completion and signoff
• Effectively leads diverse teams to accomplish strategic objectives
• Works autonomously, self-starter, flexible, resourceful, quick learner

GOALS:

• Seeking a long-term career growth opportunity as Senior Project / Program Manager or Technical Program Manager for a high technology company
• Leverage precious experience gained from several FTE and short-term contracting roles (too many ) that have furthered industry insight, knowledge and skills
• Make a significant positive impact on the company's bottom line
• Satisfy customers with outstanding solutions and delivery

GENERAL SKILLS:

Program management

Project management

Contracting and terms

Authoring of SOW

Business Analysis

Requirements

Agile, Scrum

Waterfall, SDLC

Kanban

DevOps

Confidential Platform, Azure

O365

Confidential Project

Earned Value reporting

Project Planning

Governance

Project controls

Timeline & Schedules

Roadmap

Quality management

Baselines

Critical Path management

Mentoring

Proven customer relations

Negotiations

Strong communications Sales Support

Budget

Work Effort Estimation

Expense management

Onshore & Offshore teams

SLA’s

Licensing Agreements

Strategy development

Problem-solving

Data Analytics

Consulting

Business Intelligence

SAP hosting

TECHNICAL SKILLS AND TOOLS:

MS Office

PowerPoint

MS Project

Visio

Azure DevOps

VSO

VSTS

Power BI

Queries

Dashboards

TFS

JIRA

Confluence advanced Excel & MS Access

VB macros

Wiki

Rally

HP ALM

HPQC

Confidential Teams

SharePoint

Skype

Lync

WEBEX

Clarity

SFDC

Financial Force

Oracle Financials

SOAPUI

XML

OO

Cloud technology

PaaS

IaaS

SaaS

PBX-as-a-Service

Backup-as-a-Service

Desktop-as-a-Service

O365

Infosec

Networks

DNS

IP

NFS

LAN/WAN

Core networks

IT

Servers

Data Center

Database

Oracle

SQL

Unix scripting

Linux

Windows server

DAX

Virtualization

Bare metal

Hyper-V

Hypervisors

High Availability

Functional requirements

Functional specs

EPIC

Scenario

Features

Agile

Scrum

Brightworks

EXPERIENCE:

Project Manager - Business Intelligence

Confidential

Responsibilities:

• Managed the engineering, development, test, and deployment for the recently launched Azure Dedicated Host. Achieved an on-time and high-quality delivery
• Successful SAP HANA & testing programs for M-Series 3TB, 6TB and 12TB VM memory sizes
• Coordinated cross-functionally across Azure engineering, software development, program managers, data center resources, SAP testers, customer advocacy team (CAT), release management, partners, and vendors in a matrixed organization
• Managed a program to ensure alignment of the planning of new data center deployments of high-performance storage with platform capabilities required for SAP HANA service
• Risk management and mitigation across multiple-organization programs
• Created and maintains VSO dashboards to track program performance on the portfolio’s quarterly strategic Agile product development goals on the Epic, Scenario and Feature levels
• Developed end-to-end master schedules in MS Project, timelines and project documents in Visio and PowerPoint, business analytics dashboards in Power BI
• Analyzed project and program performance data and authors executive management reports
• Negotiated solutions and schedules with vendors and Confidential internal departments
• Worked with SUSE and Confidential Windows core development teams to resolve guest OS issues, and with Confidential Hyper-V development team to resolve hypervisor and host OS issues
• Planned and drove rollouts for customer pre-production previews and deployments
• Reviewed benchmark test results and test plans
• This assignment is completing as I complete these product development initiatives for Confidential

Senior Technical Delivery Manager - Middleware Development

Confidential

Responsibilities:

• Achieved on-time software releases consistently with excellent quality in an Agile / Scrum organization that is highly projectized
• As a 2nd level manager of a managed service provider, Confidential, led two onshore/offshore middleware development teams of 23 people including delivery managers, middleware software developers, solution architects, and SDETs
• Represented the middleware development department in daily program meetings and weekly executive meetings in the client’s projectized organization
• Negotiated contract terms and SOW between my employer and the client
• Negotiated project deliverables and schedules with stakeholders and sprint teams
• Interviewed and on-boarded onshore and offshore solution architects and software engineers
• Improved production reliability by resolving system architecture issues
• Reviewed architecture and software design documents
• The assignment ended when Confidential changed the architecture strategy to different technology

Project Manager

Confidential

Responsibilities:

• Completed on-time delivery of 28 migrations of banking applications into the Azure cloud as PaaS
• Managed the projects end-to-end in an Agile process of a highly projectized PMO organization
• Analyzed and authored business requirements for every project
• Ensured information security by engaging the bank’s Infosec specialists to review code, architecture, and implementation procedures. Resolved all identified issues before production implementation
• Negotiated scrum team deliverables and sprint backlog
• Authored master plans, master schedules, project management plans, weekly project reports, weekly executive reports
• Reviewed software designs and implement plans
• The assignment ended upon completion of the program’s objectives and projects

Technical Program Manager - Network Scaling

Confidential

Responsibilities:

• Delivered 26 complex network upgrade programs on-time & on-budget for AWS and S3 services in a projectized organization
• Managed the end-to-end process. Established equipment BOMs for network equipment (routers, optics & DWDM devices, custom cabling, and interfacing). Established budgets, ordered equipment and external technical services, secured resources, developed end-to-end master plans and schedules, led frequent project meetings, drove execution, closure, and follow-up
• Identified, tracked and mitigated project risks, drove issues resolution and enforced accountability for deliverables and action items
• Analyzed network performance trends using Confidential 's expert tools. Proactively identified situations leading to future network capacity issues, and worked with management to establish new projects
• Worked with procurement to expedite delivery of equipment for high priority projects
• Reviewed network design and data center design documents
• The assignment ended when all projects were completed and handed over to IAD operations

Senior Project Manager - Cloud Services

Confidential

Responsibilities:

• Improved annual cloud service revenue 25% to $40M
• Produced 40% of the Americas organization’s annual revenue
• Delivered 30+ cloud service platforms to leading cloud service providers and hosters in a highly projectized environment where the project manager owns complete responsibility from presale through customer delivery and acceptance
• Managed multiple simultaneous cross-organizational programs including core team members of developers, engineers, network engineers, PMs, solution architects, business analysts, support personnel, product managers, business engineers, customer executives, and contracted technical services
• Ensured information security (Infosec) by using approved architectures and best practices
• Developed and deployed automated PaaS / IaaS / SaaS provisioning and billing platforms. Managed payments and fraud detection integration and development of new payment processor interfaces
• Led development of new SaaS packages, applications and billing integration in Agile scrum & waterfall projects
• Consulted with customers regarding monetization of services, cloud adoption strategy and transition
• Consulted with customers about network design and developed/reviewed netmap IP network design documents
• Negotiated customer and vendor contracts and authored statements of work
• The position ended when Ingram acquired Parallels / Odin and repurposed the product entirely for internal use

Senior Project Manager

Confidential

Responsibilities:

• Delivered successful lab validation of the Confidential & Confidential LTE Core infrastructure on Cisco’s new gateway
• Integrated network engineering with Confidential & Confidential release & testing processes
• Reviewed netmap IP network design documents
• The assignment completed when Confidential & Confidential approved Cisco’s solution for production use

Senior Project Manager

Confidential

Responsibilities:

• Overhauled plans; delivered new Interactive Hold technology to the XBOX Contact Center in a matrixed organization
• Led integration of the solution with Avaya and Cisco IVRs
• Achieved earlier than expected completion on a new de-risked project plan baseline

Service Architect

Confidential

Responsibilities:

• Founded and led a new onboarding program for API integration of services with the Address Book
• Reviewed vendor designs and service architecture for new Address Book releases
• Managed the product testing and release promotion process through the mobility test lab
• The assignment ended upon successful delivery of the major version of the service to production

Product Management Program Manager

Confidential

Responsibilities:

• Improved annual revenue of the product portfolio to $78M
• Portfolio management for a group of CRM product development programs including IVR Self Service, Avaya Voice Portal, Interactive Response, Avaya IQ, Contact Management System (CMS), and Proactive Contact products in a projectized organization
• Improved on-time performance and predictability of significant product releases via improved program integration planning and risk mitigation in a balanced matrix organization spanning both onshore and offshore teams
• Chaired the portfolio’s gate review process with executive management
• Participated in sprint planning, backlog grooming and reviews with Agile development teams
• The position ended due to downsizing during the corporate privatization acquisition

Senior Program / Project Manager

Confidential

Responsibilities:

• Managed national engineering, deployment and launch of Answer Tones (RingBack) service in a multi-divisional matrix organization
• Received a VP for timely delivery and outstanding program communications
• Effectively managed a very large-scale cross-organizational program of extreme organizational and technical complexity, including over 300 different mobile switching center departments, 5 data centers, and multiple vendors
• Reviewed engineering design documents, network designs, and support plans
• The position completed upon launch of the new consumer product into production service

Product Manager

Confidential

Responsibilities:

• More than doubled the main product’s revenue within a year
• Portfolio management for robotic and manual semiconductor programming machine products
• Researched market and product requirements; designed & delivered a new family of robotic semiconductor program machines for the China market
• Authored new product requirements, roadmaps, collateral, plans
• Improved profitability by consolidating the supply chain around restructured product offerings
• Member of the executive staff reporting to the CEO and VP of Channels and Marketing
• Data I/O moved the position to Beijing China

Development Support Engineer

Confidential

Responsibilities:

• Software engineering support for Confidential Host Integration Server and Windows Server
• Hands-on Windows server security troubleshooting and problem resolution for the ‘blaster worm’
• The assignment ended upon accepting an FTE position

Product Manager

Confidential

Responsibilities:

• More than doubled revenue performance by via repositioning products and the sales force on the competitive environment
• Portfolio management for enterprise operations support (OSS) software products: wireless telecommunications performance management and monitoring, service analytics and service assurance
• Authored new product requirements, roadmaps, collateral, plans
• Member of the executive staff reporting to the CEO and COO
• A corporate merger eliminated the position

Product Manager

Confidential

Responsibilities:

• Portfolio management for telecommunications service assurance products, including Network Node Manager (NNM), OpenView DM development toolkit and API, Telecom Service Assurance, and OpenView Problem Diagnosis products
• Delivered over $1.5B of product and service revenue per year
• Orchestrated product development of a portfolio of products through significant architectural changes and successful major release launches
• Authored market analysis, product plans, sales and marketing collateral, product and development roadmaps, product briefs, website content
• Led full-cycle programs for multiple offshore/onshore development teams
• The position was reassigned the VP of R&D in Palo Alto upon corporate downsizing

Project Manager - Network Service Assurance

Confidential

Responsibilities:

• Managed multiple very successful large-scale engagements to deliver enterprise software platform solutions to Fortune 100 companies and large telecoms in a highly projectized organization where the PM owns end-to-end responsibility for customer satisfaction, delivery, and profitability
• Consistently met P&L and customer satisfaction goals in Professional Services engagements
• Recovered two strategic programs in problem accounts and won customer satisfaction
• Consulted with customers about telecom service assurance & telecom management networks
• Managed multiple project teams of technical consultants servicing different enterprise clients
• Authored the Project Planning section of the HP Professional Services FocusPM project management guide, based on PMI generally accepted practices
• Promoted

Solution Architect - Network Service Assurance

Confidential

Responsibilities:

• Boosted efficiency of multiple large telecom service providers by designing and delivering new enterprise management platforms
• Advocated customer needs by advising product management, resulting in over 50% market share in the US mobile telecom segment
• Integrated solutions with API & object-oriented programming & scripting
• Promoted

Unix Networking Support Engineer

Confidential

Responsibilities:

• ed multiple times for outstanding customer satisfaction results. Promoted.
• Analyzed and resolved escalated customer network and UNIX (HPUX) issues
• Analyzed customer issues, network traces, logs, and memory dumps
• Developed troubleshooting tools with C, C++, and UNIX scripting
• Mentored and trained new engineers