PROFESSIONAL SUMMARY:

• 13+ Yrs. of Globally Experienced IT Leader in the Retail, Telecom & Pharmacy IT industry driving IT Service delivery from across the globe and delivering incremental growth through strong customer centric relationships, proven experience in Consultative sales, Business Operations Transformation, Process Consulting, Proposal Design (RFP/RFI) and Program Management.
• Proven leadership capabilities, successfully managed & executed consulting, transformation and transition projects across varied product lines and services for Confidential 500 clients.
• Business acumen, proven success in client management with excellent communication skills, recognized for problem solving, proficient in escalation resolution, ability to analyze & present information effectively, exposure to working on projects with global teams and competent in leading change.
• My career progressive experience is in Quality Assurance practice but eventually shifted to manage E2E delivery that include development, infrastructure focusing on E2E Program/Project management, Release Management, Process Improvement/Management, PMO and to manage Audit Compliance.
• Successfully delivered $4 Million fixed price project (combination on and offshore) on time with 54% margin
• Boosted top line by Cross sell and Up Sell of IT services Q - n-Q by at least 15%
• Created account road-map & identified new growth areas to achieve 120% revenue growth in 2 yrs.
• Account Farming
• Bring in $ savings to customers through operational efficiency and tactical services alignment.
• Established new customer relationships and spearheaded new account startup for Confidential
• Implemented Emma code coverage reporting tool to see the Application code coverage at classes, methods, block level for the Automation script developed for regression suite that helped to prove & achieve 100% automation coverage to Confidential customer.
• Being a member of CoE & Sales Team marketed this open source tool at other customer sites & generated Revenue.
• Implemented by selling Organization in-house DvT tool to other customers working on Data Migration projects, this helped to compare source v/s target systems tables.
• Marketed organization in-house tool Mastercraft (Test Management tool) to customer and generate revenue of it.

MANAGEMENT SKILLS:

• PgM Management for $5+ Mn Budgeted PgM’s
• Projects Delivered with 75+ FTE Base US/India
• Experience to lead projects in Retail Product space - Supply chain Planning & Optimization, Store operations, Corporate & Financial systems and Enterprise Warehousing Using Teradata, Big Data & Hadoop framework
• Managing Risk
• Budget Planning and Administration
• Heavy Onshore & Offshore Delivery Exp.
• Strong Business Acumen
• Multi-million - $ P & L Management
• Negotiations
• Large Global IT Deals bid exp.
• Writing IT RFP/RFI Response for JDA/SAP HANA Integration Middle Technologies, Legacy Application Rationalization, Data Migration, Digital & Marketing (Ecommerce/Omni channel Integration) platforms, E2E Testing proposals.
• Mapping customers vision to position new service and product lines.
• Retail industry business process understanding of Supply chain, Merchandising, Logistics, Product Management, Corporate & Financial systems, Store Operations, Enterprise Data warehousing, Pharmacy
• Telecom industry business process understanding of NMS, EMS, OSS, BSS.
• Executive Reporting

TECHNICAL SKILLS:

OS: UNIX, Linux, Windows, MAC

Hardware: ATCA (Advanced Telecommunication Computing Architecture), FTLB (Flexi Transport Board)

Testing/Developer Tools: Load Runner 9.5(Exposure), Quality Centre, Quick Test Professional, Caliber, CQCM (Clear Quest), CMDB, Test Studio, Bugzilla, ALM, QTP 10.0, CVS (Concurrent Version Systems), VSS (Visual SourceSafe), Pronto Test Management Tool, Remedy, JIRA, RADAR, TOAD 8.0, PL/SQL Developer

Security Tools: Ethereal, Wireshark

RDBMS: Oracle 11/10g, DB2, MS Access, SQL Server 2005/2000

Languages: C, C++, Perl, Shell, VBScript, Java, Servlets, JSP, JavaScript, HTML, XML

ERP: Oracle Apps Order Fulfilment modules.

PROTOCOLS: SNMP, FTP/SFTP, SOAP, 3GPP

Functional Tools: QTP, SOAP UI (web service)

CRM: Sales force, Sales Logix with Campaign Management, Sugar CRM

Order Mgmt.: Oracle Order Service Management

Provisioning: Metasolv (M6)

Billing: Single view, AS400

Alarm Tool: Advent net, MIMIC Simulator tools

Methodologies: V-Model, Waterfall, Agile

Product suite: JDA SCPO, JDA Pricer, JDA Soft grocer, JDA CT HQ (Invoice Reconciliation), Confidential CENTRAL & STOCK, Vestcom.

POS: NCR ACS, NCR AMS 7.0, SAP GK

Financial system: LAWSON, SAP HANA

PROFESSIONAL EXPERIENCE:

Confidential, CA

ENGAGEMENT/PROGRAM MANAGER

Responsibilities:

• Managed E2E Implementation of program by defining road map of phases - Upgrade, Consolidation, Few Legacy replacement with New systems, Legacy Application modernization.
• Objective of this program is to achieve IT driver change to bring efficiency in business process, this is achieved by integration of product suite of Symphony and JDA together to provide ERP solutions.
• Legacy replacement of Space planning into JDA Catman
• Implementation of JDA Enterprising planning

Confidential

Responsibilities:

• Implementation of JDA SCPO - Strategic Pricing & JDA Pricer - Price optimization & execution
• Implementation of JDA Soft grocer (Store Operation Solution) - Store Ordering, Receiving, Transfers - Store to Store, Department to Department, Price Verify, Tag Replacement, Inventory Adjustment, Inventory Cycle counts.
• Implementation of JDA CT HQ - Invoice Reconciliation System
• Implementation of Vestcom - Tag & Signs
• Business Development and Relationship Management for Account.
• Build Pipeline, Prepare & Present account plans and lead contract negotiations.
• Build C-Level relationships & Provide thought leadership to clients.
• Lead delivery of transformation projects, proposals, Key
• Grew Portfolio of account from 1.5 Mn to 4 Mn in 1.9 yrs.
• End-to-End Ownership of Program by maintaining customer relationship.
• Defining & Reviewing road map of Program Phases by working closely with SVP/CIO, Directors.
• Defining and communicating the vision and how this aligns to business strategy.
• Preparing & presenting each phase of the program schedule with milestone deliverable dates with all IT Program stake holders - SEYC, Simplain, JDA, Confidential (Integration, QA).
• Managed multiple project schedules, project financial reports, evaluation, coaching and mentoringteams.
• Conducting & Participating in workshop sessions with Product vendors - SEYC, JDA Application teams, Integration teams, business teams to gather requirements and to review Application POC use cases for review, approval and to submit Change requests to Application teams.
• Gathering Configuration setup details from Application Teams - SEYC, JDA, Confidential Integration and setting up required environments - Dev. Conversion, TEST, UAT, Production.
• Assigning & Reviewing integration work deliverables across all interfaces with Integration leads.
• Participated in project status / coordination meetings with architects.
• Reviewed the release of vendor deliverables using quality control techniques.
• Working closely with Test Manager/Leads to define E2E Test strategy, Test Scripts and execution status, triaging issues by resolving them in timely manner to meet deliverable milestones & Project timelines.
• Provided weekly status to management including progress and action plans for addressing risks/issues/changes.
• Closely worked with project sponsor and reporting to governance groups to agree project deliverables and keep up to date.
• Working with Application vendor team to define schedule of UAT and taking feedback from users on s conducted.
• Served as a liaison between Business and IT teams.
• Conducted Go/No-Go meeting with all program stakeholders that includes business & IT community.
• Closely worked with cutover lead to define Business, operational, System, Technology readiness plan and reviewing with all project groups for approval.
• Supported Change Management Initiatives.
• Adherence to control, compliance and audit requirements by working with all groups in developing documentation.
• Acted as a lead driver of the project success, facilitating the resolution of day-to-day business, technical and general project issues
• Working with Application/Integration teams and prepared SOP for production support.
• Established Hypercare support group and enable bridge to provide faster resolution after rollout and to provide quick turnaround.
• Closely worked with all project groups to define roll-out strategy for pilot & chain-wide.
• Resolving issues and minimize risk by taking corrective measures. Keeping a solution focused manner when investigating problems.
• Monitored capital expenditures for all phases of projects.
• Ensured successful project delivery within timelines & budget.
• Day-to-Day Activities includes below,
• Managing Team:
• Managed multi project teams both onshore & offshore of Size 40+.
• Lead and motivated effective cross functional teams by providing required .
• Removed roadblocks to success. Built structured integrated teams by ensuring maximum performance & productivity.
• Provided vision, purpose, and direction by motivating to team.
• Created a positive, collaborative working environment for the team
• Communicated company-wide messages to the team.
• Assessment, Governance and Management:
• Gained skills in identifying customer needs and positively applied products/tools to fulfill those needs
• Proficient in guiding team to define the Strategy and Roadmap for Transformation in terms of Processes, Tools.
• Presenting QA Metrics dashboard to client for every Phase/Release and providing a plan for continuous improvement for future Phase/Release.
• Communicated and presented program success and best practices to multiple levels of management.
• Exhibited thought leadership in defining strategies for complex technology and business.
• Exhibited thought leadership by managing testing engagement by defining better test management approaches for different teams. Acted as a test management SME for project teams, as well as, client communications.
• Stakeholder Management:
• Managed third-party partner/vendor relationships, as necessary Client Management & Business Stakeholder Management.
• Ensured client drivers and priorities are understood and addressed.
• Managed client relationships / expectations during difficult project situations.
• Planning and Execution
• Responsible for scope management throughout the engagement
• Used to track integrated project plans, estimations and metrics.
• Monitoring program by Identifying and managing program risks and issues.
• Maintaining program communications related to RAID (Risks, Action Items, Issues, and Dependencies) with stakeholders by providing program health checkup at frequent intervals.
• Worked with Business Development to understand needs, developed and presented proposals.
• Contributed to RFP's, and Estimations by working with cross functional teams.

Confidential, Deerfield, Illinois

QA Program Manager

Responsibilities:

• A Dynamic, Hands-On Manager of Management - Varied, Multi -Locations & Multi -Cultural Teams.
• Experienced in Coordinating QA activities of geographically dispersed technical teams located in the USA & India. Represented the internal teams to bring cohesion between Business Analysts, Developers and testers.
• Worked with Business partners, Gathering, Understanding, and Analyzing & Participating in Requirements Reviews Discussions. Guiding the Test Lead for strategy creation & team Members for test case /Use Case creation, reviewing them with respective project stakeholders.
• Participated in QA effort estimation. Prepared test execution plan scheduled and determined resource requirements. Identifying project dependencies & Risks Assessment. Prioritized tasks for concurrent projects for QA team members.
• Statement of Work: preparing, reviewing & submitting the work order for execution with customer.
• Successfully trained, mentored and motivated onsite and offshore QA Leads engineers and testers in areas of domain expertise and internal procedures.
• Defect Triage Meeting: Arranged Daily triage call with all project stake holders, SME’s to discuss the pending defects for speedy resolution by discussing and changing priority for defects as per SME updates, and tracking them with QA test team for verification & closure after the resolution is made. Perform triage on production support issues in collaboration with Business/Project stakeholders to support the root cause analysis for efficient investigation by the development team and communicate updates to business teams.
• Monitoring, coordinating the progress of work and maintaining backlogs
• Track QA progress against schedule, efforts. Ensuring adherence to established Processes and methods. Tracking defects raised by QA team members and retesting. Creation of regression tests based on Critical Defects. Seamless communications to the client management for Escalations on risks and issues.
• Documenting: Participated in software documentation process by writing all the Test planning activities to the Defect management to the Production release Versions. Reviewing & verifying the processes have been followed prior to Production/Staging release. Reviews documentation authored by peers and makes recommendations for improvement.
• Actively participated Go/No-Go meetings.
• Develop & ensure compliance of departmental specifications, policies, and standards to guide the deployment and support of systems. Also responsible for release management, knowledge transfer & supporting the clients until they take over.
• Process Improvement: Recommending problem solving methodologies and participate in formal project review analysis. Enhance the project capabilities by continuous improvements & innovation. Providing regular feedback to the senior management on the effectiveness of the QA process.
• Communicated vision, plans, status, issues and activities to all levels, from individual contributors up to senior management. Reporting status to company and client and compiling weekly/monthly statistics.
• Implement, gather, and report iteration and production Quality metrics which demonstrate business value and show continuous improvement
• Partners effectively with other QA managers to help resolve QA wide issues.
• Managed testing tasks concurrently on multiple projects.
• Continuously improved QA processes, procedures, and standards by working closely with customer.
• Supported monthly nightly releases from the office and on-call 24x7 for post release issues.
• Maintaining and improving KPIs and CSI.

Confidential, Sunnyvale, California

Technical Project Manager

Responsibilities:

• Creating, reviewing & submitting WO with customer for execution, taking care of resource allocation, billing, performance management of resources, quarterly revenue projections.
• Worked collaboratively with Client managers & business developers to develop project schedules and resource allocation models for QA related projects and other activities.
• Led process improvement efforts, Developed, monitored and ensured adherence to new testing standards and procedures to meet agile development process to speed up testing and help business generate new revenue via new products.
• Led multiple projects simultaneously in agile development environment with respect to small teams, projects of 1-3 Month duration, working closely with development, business analysts, other testers and infrastructure teams regarding product deployment
• Understanding, estimating, planning, & delivering projects and Single Point of escalation for customers.
• Monitoring, coordinating the progress of work and maintaining backlogs
• Led and coordinated system integration testing, manage user acceptance testing with Marketing and business team group.
• Evaluating test exit and sign off criteria
• Reporting status to company and client and Compiling monthly statistics
• Maintaining and improving KPIs and CSI.
• Actively participated Go/No-Go meetings.
• Providing Detailed Analysis for the production problems encountered.
• Establish “Best practices” and plan for continuous improvement of process

Confidential, Atlanta, Georgia

Project Lead

Responsibilities:

• Attended series of business workshop meetings to understand the Confidential Business and other acquired companies business.
• Participated in business review meeting & giving feedback on the OSS/BSS, Portal, Remedy business requirements to business owners.
• Participated in road map meeting on the phase of implementation of transformation program.
• Worked collaboratively with Client managers & business developers to develop project schedules and resource allocation models for QA related projects and other activities.
• Estimating & reviewing QA efforts, Project plans with customers.
• Creating, reviewing & submitting WO for execution with customer.
• Participated in recruitment and hiring activities, including interviewing and conducting hiring exercises on shortlisting then introduced the resource to customer for selection process into QA engagement.
• Taking care of resource onboarding accessing of applications, client tools.
• Designed & presented program strategy, plan, execution & reporting and setup a QA process in this engagement, as customer is new to QA space.
• Mentoring & monitoring new folks in the project by tracking their performance & work assessment of testers.
• Single Point of contact to customer for escalation for any foreseen Risks/Issues while executing the projects & mitigating them by discussing mitigation plan to avoid them.
• Monitoring, coordinating the progress of work and maintaining backlogs.
• Arranged Daily triage call with all project stake holders, SME’s to discuss the pending defects for resolution by discussing and changing priority for defects as per SME updates, and tracking them with QA test team for verification & closure after the resolution is made.
• Evaluating & reviewing test exit and sign off criteria with customer & project stake holders.
• Reporting (Daily/weekly) status to company and client and compiling monthly statistics.
• Actively participated Go/No-Go meetings.
• Pre-production validation testing and .
• Providing Detailed Analysis for the production problems encountered.
• Validating the quick fixes for production in lower environment and certifying them.
• Responsible for Maintaining and improving SLA and CSI.
• Establish “Best practices” and plan for continuous improvement of process

Confidential

Project Lead

Responsibilities:

• Maintained QA Team of 33 Members both offshore & on-site, providing support during all phase of testing by Coordinating with all technical teams for resolution of issues and tracked them for closure and delivered the completion of the project releases on time.
• Managed and lead direct reports with capacity to mentor and coach QA staff that are distributed in various geographical locations.
• Acted as Technical project lead for Flexi Platform for all test team. Taking care of resource conflict & technical support for them.
• Worked with Business Analysts, Project Manager and other project stake holders to estimate, plan, execute and deliver various project releases.
• Maintained by performing regular health check-up of test servers, and period backup and restoring them during occurrence of failure of system.
• Technical expert in guided test team for OS installation Configuration and up-gradation/downgrade of Flexi Release Packages, trouble shooting them using networking tool and implemented best practices.
• Technical expert in guided & deriving the road map for Automation regression suite maintenance and enhancement of existing scripts as per the application change requests for every new release.
• Arranged Daily triage call with all project stake holders, SME’s to discuss the pending defects for resolution by discussing and changing priority for defects as per SME updates, and tracking them with QA test team for verification & closure after the resolution is made.
• Organized status meetings with project stakeholders to review the Status Report (Daily, Weekly etc.).
• Managed by Auditing the Project for ensuring the correctness & completeness of project Cycle.

Confidential

QA Lead

Responsibilities:

• Mentoring & monitoring new folks in the project at Client Location.
• Attending calls with Customer & other key Project business stakeholders to understand QA scope of work for our project teams.
• Providing estimations, Project planning activities, & delivering projects by conducting review meeting & taking proper signoff from customer.
• Used to coordinate with my internal QA project teams.
• Maintained QA servers for various project releases and assigned them to required project teams.
• Single Point of contact to customer for escalation for any foreseen Risks/Issues while executing the projects & mitigating them by discussing mitigation plan to avoid them.
• Responsible for all the testing team deliverables & presenting them to project stakeholders at customer site.
• Monitoring, coordinating the progress of work and maintaining backlogs.
• Tracking performance & work assessment of testers at customer site.
• Evaluating & reviewing test exit and sign off criteria with customer & project stake holders.
• Responsible for Maintaining and improving SLA and CSI.
• Reporting (Daily/weekly) status to company and client and compiling monthly statistics.

Confidential

Software QA Engineer

Responsibilities:

• Reviewing and providing feedback on technical specifications & Design documentation for correctness and completeness.
• Preparing Test Strategy, Test Plan and Test Design for all the Phases, reviewing them with project stakeholders for feedback & signoff to ensure coverage of and conformance to business requirements, using CMDB tool to upload them and perform requirement traceability to ensure 100% requirement coverage for testing.
• Involved in writing detailed Test Scenarios. Involved in all stages of testing process - Development of Test procedures and Test Cases based upon requirements for Sanity Test, functional test, regression test, load test, stress test, GUI Testing, Internal Qualification Test (IQT), and End-to-End Testing for Network Management Application.
• Used administration & installation guide documents to setup the environment by deploying the test packages into the environment and make the environment ready for testing and maintaining the QA test servers for various customer releases.
• Used Problem tracker to raise & track the tickets.
• Executed assigned test cases, Used Problem tracker to raise & track the tickets for verification & closure.
• Providing daily/weekly status reporting on the tasks that are assigned to me.
• Involved in DR1 Expert Team to carry out the Requirement Change Request (RCR) analysis based on testing aspects.
• Provided support to the onsite team during the Acceptance Testing.
• Responsible for the maintenance of the overall Test Metrics and Generation of Test Reports, Defect Reports for the project.
• Hotline Support 24/7 to Customer & TAC team
• Maintaining the L3/L4 Troubleshooting Guide
• Reproducing the problem reported by customers in lab
• Detailed analysis of problem, Handle tickets reported by customer via remote access
• Delivery of description of analysis result root cause analysis to Customer & to R&D
• Temporary bug fixing workaround & introducing quick fixes to customer models.
• Building the Production Release package for customers based on the decision made in Go/No-Go meeting on the confirmation of latest application feature versions that need to be integrated as part of new release.
• Documenting & publishing the release notes for every release to customers.