SUMMARY

• 14 years of experience particularly in leading Program management projects through all phases of the SDLC life cycle development, including quality assurance and system integration.
• Certified Scrum Master with CSM, CSPO and Safe 4.5 Agilest knowledge.
• Spearheaded an implementation from SDLC waterfall to Scrum transformation.
• Strong team leader, effective liaison between Business Management and Development teams who can prioritize and coordinate activities within cross - divisional and cross-functional teams with ease, at all levels of an organization.
• Project Management expert with focus on process, quality, standards, metrics and methodologies. Worked on multiple projects taking ownership and leading projects from Project Charter phase to closing Projects, carefully planning out risks and schedules from start to finish.
• Ability to rapidly analyze and prioritize both the business issues and data challenges of a client's organization and industry. Accurately diagnose client organization's strengths and weaknesses and suggest detailed plans for improvement.
• Excellent analytical skills, including the ability to strategize and effectively manage multiple complex projects simultaneously by setting well-defined goals, objectives and deadlines and driving them to completion.
• Well versed in HP Quality tools such as PPM and QA
• Project Management Experience with the following core strengths:

TECHNICAL SKILLS

Languages: Visual Basic, HTML, SQL and PL/SQL, A.S.P

Networking: In depth knowledge of CCNA and Windows networking.

Environment: s: MS-DOS, Windows 95, Windows NT and Macintosh

Applications: SAP HANA, SAP CRM, ORACLE 8.0, 9i, 11i, MS OFFICE, Internet Applications, MS ACCESS, MS FrontPage, MS Project, Cognos, Rosetta Net, EDI (ANSI X12 and EDIFACT) XML, AS2, FAMS, SAS 9.2, Test Director, TOAD, Business Intelligence, ETDR, EDI transactions (X 12/ 4010 5010 ), Fraud abuse and management system (FAMS), SAP CRM, Salesforce.com(Quote creation and Opportunities).

Database Environments: Teradata, Oracle, DB2, SQL Server, and MySQL

Data Warehouse Tools: SQL and ETL tools for the above database environments.

PROFESSIONAL EXPERIENCE

Symantec Project Manager

Confidential

Responsibilities:

• Responsible for partner testing set-ups and integration during R12 migration.
• Assisted in migration of 46 EDI partners totaling $1.5 B in Symantec revenue in an aggressive three months.
• Part of broader Athena release which includes Buy to sell, Invoice and channel inventory.
• Mapped out order to invoice process and integrated supply chain with EDIFACT standard messages. EDI messages used were ORDERS, INVOIC, ASN, RECADV and DESADV. Also used ANSI x12 messages which included 850(Purchase Order), 855(Purchase Acknowledgement) and 810(Invoice).

Confidential

Sr. Project Manager/Program Manager

Responsibilities:

• Configuration of Sales Order Management, Leads and Opportunity Management, Contracts Management, Quotation Management, Pipeline Performance Management, etc.
• Responsible for setting up questionnaires in facilitating the automatic qualification of Leads.
• Planned, budgeted and drove the roadmap to automate EDI implementation with Flextronics Singapore; Confidential ’s contract manufacturer. Enabled more robust business process from MES (Manufacturing Engineering System) to link up Flextronics Singapore to Carl Confidential Dublin ordering process.
• Mapped out order to invoice process and integrated supply chain with EDIFACT standard messages. EDI messages used were ORDERS, INVOIC, ASN, RECADV and DESADV. Saved Carl Confidential $1M in shipping costs world-wide by integrating EDI ordering to Advance shipment notice (ASN).
• Worked on a business processes from order placement to order confirmation including manufacturing to shipping, enabling $50k in Order processing from Confidential customer’s world-wide thru EDI automation.
• Implemented an outsourcing strategy for Carl Confidential Meditec’s entire warehouse operation, with Main-freight logistics. Implemented standard operating procedures (SOP) for Finished Goods Inventory (FGI), Return Goods Automation (RGA) and Raw materials. Budgeted and managed to a timely roadmap to go-live in Jan 2017 at the client site. Saved Carl Confidential Dublin $150k in operating costs quarterly by outsourcing warehousing operations to third party logistics operator Main-freight.

Confidential

Sr. Project Manager/Program Manager

Responsibilities:

• Led a team Program to update SAP CRM and HANA implementation as it relates to EDI automation.
• Developed and executed an end-to-end Program plan to deliver a holistic solution for Juniper’s EDI (Electronic Data Interchange).
• Assisted with the quick turn-around during four phases of System integration testing, leading to seamless ease of testing for all Juniper distributors.
• Coordinated testing Program for Ignition 14.7(Juniper SAP CRM implementation) cross-functionally across multiple organizations: Finance, Market-to-Sell, IT, Marketing and Channel management.
• Designed a strategic solution for Juniper Distributors to migrate successfully from the Oracle 11i platform to the SAP CRM platform that decreased overall testing and implementation time by two months.
• Led all EDI migration, which included testing, and “Go-Live” preparation. Coordinated with third party vendor GXS to migrate all EDI maps (EDI 850 Purchase Order), Point of sale (EDI 867 POS) and Channel Inventory data (EDI 846 CI).
• Analyzed the monthly business impacts of the Ignition program and held monthly Webinars with Juniper’s Distributors to communicate the business impact of the change as it related to process for Ordering and rebates throughout the Juniper life cycle CRM implementation.
• Synchronized and communicated all of the management aspects of the IGNITION program change to Distributors to ensure ease of implementation.
• Led quote creation for Salesforce.com and SAP CRM systems. Helped create multiple testing scenarios for quoting and ordering and Product configuration testing, using the Salesforce.com and SAP CRM interface.
• Supervised GUI testing using third party vendor GXS for 75+ low touch distributors.

Confidential

Sr. Project Manager/Program Manager

Responsibilities:

• Regularly reviewed and reported Program milestones to the steering committee.
• Engaged with Confidential IT engineering to create a roadmap to transform a cross-functional project from Waterfall to Agile methodology and oversaw its implementation.
• Managed a Program that consisted of six highly cross-functional projects with competing priorities. Conceived and prioritized a migration roadmap by theater and by largest revenue; thus created a stacked revenue approach to migration.
• Automated what were previously manual processes for on-boarding resellers, saving 20 working hours weekly from the on-boarding process; implemented a worldwide process for Reseller operations - BPR (Business Process Re-engineering).
• Managed cross-functional teams of business analysts, Sales Operations, Marketing and IS&T to deliver on-boarding EDI solutions.
• Led quote creation for Salesforce.com and SAP CRM systems. Helped create multiple testing scenarios for quoting and ordering and Product configuration testing, using the Salesforce.com and SAP CRM interface.

Confidential

Program Manager/Project Manager

Responsibilities:

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• Managed program and milestone deliverables and reported the weekly status to the central PMO office.
• Led the development on three manufacturing tracks related to CCW (Cisco Commerce Workspace). Prioritized the road map and delivery of e-delivery, Make to Order and Supply chain tracks as they related to the overall (CCW) program.
• Cisco commerce workspace is a .NET tool that was designed to bring Ordering invoicing under one complete integrated online portal.
• Managed interfacing with stakeholders and streamlined partner/client/customer interaction.
• Coordinated all phases of software development life cycle (SDLC) managing a variety of projects, successfully producing, testing, and releasing software applications.
• Managed development of entire new CVCM-IT platform through on-shore and off-site model.
• Communicated status of track level development to senior management via power point presentations on a monthly/weekly basis.
• Developed test strategy, test plans, test design, test cases, automation test plans, project closure and test evaluation documents.
• Used PPM throughout the SDLC lifecycle to manage projects from inception to Project Close.

Confidential

Project Manager

Responsibilities:

• Managed design development and execution of the entire test process. Tracked and reported the progress of test execution, documented and coordinated the detailed execution plan for all cycles to support testing.
• Communicated weekly with business sponsors and senior leadership on the status of the migration.
• Obtained detailed feedback from IT/Business Analysts on usability documents and prioritized results.
• Oversaw Business Acceptance Testing; obtained required business client sign-off at completion of testing. Supervised the development end-to-end; as well as regression testing and SOX compliance testing.
• Developed a test strategy for each project using a risk-based approach, coordination method and mitigation.
• Ensured that test plans contained a reusable test case library. Documented test plans, test cases, test procedures, and test scripts using Mercury Quality Center 9.2.
• Conducted triage Meetings to remedy defects, prioritized and trouble-shot defects. Tracked defect analysis and resolution status, reported on resolution progress against key business objectives.
• Led development of Data-warehouse to educate external partners the financial benefit of the Sentinel (FAMS) management systems.

Confidential

Senior Project Manager

Responsibilities:

• Integration testing for production partners was delayed multiple times which impacted revenue forecasts for the Services B2B team. Devised a strategic business plan to increase revenue forecast and alleviate partner concerns (testing to go-live partner On-boarding).
• Reached out across multiple cross-functional teams, proactively implemented procedures across multiple test environments to monitor downtimes and accelerate partner testing time.
• Cultivated and maintained strategic relationships with our top B2B service partners. Designedand implemented an accelerated two-month test cycle(whichdecreased the normal six-month test cycle by four months) that increased quarterly revenue by 20%.
• Collaboratively designed a strategic roadmap to manage portfolio abilities on all B2B Sales Marketing tools. Strategized and consolidated all major capabilities on quarterly roadmap and launched B2B product tool for managing 1-tier Service Sales capabilities by identifying partners whose businesses would benefit from these competitive advantages.
• Managed the Product map for 2-tier B2B sales and reporting system for Cisco’s 2-tier partners.
• Determined test cycle timelines for all B2B partners, controlled all communication to external clients and internal managers to ensure that integrations were successful.
• Collaborated with senior management to design a strategic road map for all of Cisco’s B2B partners for their capabilities, this included Rosetta net quoting (3A1) Ordering (3A4).
• Developed Rosetta net capabilities for Contract management for B2B partners which included contract request(6a1) and response (6a2) for various Contract service capabilities.
• Led a team of four Business Analysts to improve output by 20% on the large-scale sales process which included 1-Tier (CSCC) and 2-Tier (SMS3) sales processes, which increased year-over-year sales revenue by 15%.
• Ensured that multiple releases for Enterprise wide ERP implementations and CRM migrations deadlines were met, adhering to all business specifications. These efforts led to greater cross-functional collaboration and fostered better teamwork enterprise-wide across Cisco.
• Managed requirements for all CIBER to C3 migrations for service B2B tools for all Cisco partners to better ensure end-to-end service contract bookings and Orders.
• Used PPM throughout the SDLC lifecycle to manage projects from inception to Project Close.

Confidential

Sr. Project Manager/Solutions Manager

Responsibilities:

• Devised a SWOT analysis strategy to choose an optimal third-party software provider for enterprise-wide Gateway solutions. Identified, highlighted and reported against best Gateway provider to deliver overall cost-effectiveness and efficiency for the E-B2B.
• In depth knowledge of all Software methodologies and data modeling disciplines including: Agile Software development, Software Development Life Cycle (SDLC), Waterfall, Spiral, Rational Unified Process (RUP), Unified Modeling Language techniques (UML), System Analysis and Design.
• Partnered with Customer Advocacy Services of the B2B Business Program ensuring global partner adoption success, aligned and supported major initiatives and releases, ensured sales and business organization had efficient infrastructure to support the partners, and delivered partner integration projects successfully. Grew sales revenue by 25% by introducing Web Service Quoting and asynchronous ordering capabilities.
• Consulted with corporate partners - Manufacturing, Marketing and Quote-to-Cash organizations - to develop customized strategic programs for timely migration from one Gateway vendor to another. Saved E-B2B team $500,000 through timely migration of all business-critical PIP’s (Partner interface processes).
• Collaborated on multiple prototype ideas/opportunities, acting as a conduit for new ideas, improving the company’s as well as the E-B2B partners overall strategy.