OBJECTIVE

• Partners with business unit leaders to combine technical experience and passion with business skills and academic training to provide unbiased technology solutions to reduce cost, improve revenue and increase function to internal stakeholders and external customers
• Targeting small to mid-sized companies growing with a technology team to improve delivery, cost control and innovative use of appropriate technology through leadership, strategic planning and high performance tactical execution
• Experience with start-ups, large corporations, onshore, offshore, virtual teams, multi-site organizations and single site technology teams enabling lower risk and higher results in implementing current state and future vision technical and organizational solutions

PROFILE

• Specializes in solutions to complex and faltering technology, procedural and organizational dysfunctions
• Off-shoring, strategic partnering, department turnaround and cloud SaaS, IaaS experience
• Excellent problem solving and executive presentation skills
• Extensive experience in Information Technology executive management, Infrastructure and Operations, Applications Development and Customer Support

EXPERIENCE

Confidential

Professional Consulting and Personal Development

Improving technical skills, exploit business training to add value to organizations:

Technical:

• Attended UC Berkeley CS61A Structure and Interpretation of Computer Programs
• Improved language skills: Python, Xcode iPhones/iPads , PHP, Salesforce.com Apex

Business Consulting:

• Co-founded a farm-to-table business as CEO, CFO and CIO. Filed all appropriate licensing and application, attained positive cash flow. Facebook Red Lab Farms web: redlabfarmsonline.com
• Produced a market and business strategy analysis for a training video company presenting the CEO/owner with multiple major business strategy options
• Invented a consumer packaging dispenser that may be patentable

Confidential

Director Service Management, SaaS Hosting

• Reduced cost and improved efficiency of multiple key corporate product offerings.
• Stabilized cloud based software service through technical innovation, project management and redesign of product release process. Reduced build time, improved QA, documented process.
• Reduced service delivery time 30 improving sales opportunities and cost savings though technical management and improved relationships with software engineering and product management.
• Improved salability of offerings by developing policies and procedures necessary to implement SSAE16 auditable SaaS service.
• CA Technologies is a 4.8B company with 14,000 employees providing Information Technology IT management solutions. Managed ITIL based technical teams with technologies including: VMWare, NetApp, MYSQL, SQLServer, Wintel, RHEL, Debian, Mongo DB, AWS, outsourced and internal colocation.

Confidential

Director of Technical Services

• Improved service and reduced the cost of corporate technology infrastructure and customer service through strategic direction and tactical guidance in implementing operational and financial best practices. This includes a 3.3M budget supporting 30 sites worldwide.
• Reduced corporate risk and improved network performance through the vision, planning, and implementation of a 1.2M corporate wide network redesign and disaster recovery project. Received InformationWeek 500 Most Innovative Technology award in 2010
• Increased revenue and enabled unified customer relationship management CRM with the product selection, configuration and implementation of Salesforce.com worldwide across all business units
• Doubled staff productivity and reduced Service Desk staff 25 . Innovative procedure redesign and staff accountability to performance metrics turned a poor performing Service Desk organization into a high performing team
• Reduced infrastructure operations I O spend through Cloud IaaS, PaaS, SaaS cost/benefit analysis and the implementation of strategic, costing saving technology solutions
• The Confidential is a transportation and logistics company, providing global logistics solutions for a wide range of clients worldwide. Managed teams and project utilizing VMware/esx, SQL server, Oracle, NetApp, remote snapshot and log shipping, .Net VB C and Cisco network.

Confidential

Application Development Manager

• Provided companywide management, leadership, and organization in implementing major business and technology initiatives.
• Reduced software maintenance cost by 60 through a successful on-shore/off-shore collaboration model of developers, business analysts and release engineers
• Repaired corporate viability by correcting a failing mission critical Electronic Data Interchange EDI application. Improved an application failure frequency from 12 hours to completely stable through root cause analysis, agile development process, and 2000 hours of development and QA time
• Turned around a tenuous joint venture software project by moving to Korea and leading the international teams to a successful major upgrade
• Improved customer satisfaction through the stabilization of the 1.2M code-line Visual Basic/Oracle application
• Improved infrastructure stability with the implementation of an ITIL based, change management process and the development of infrastructure management software
• Salvaged a disaster recovery/business resumption project by providing tactical guidance on procedure development and testing
• Improved brand value and process stability by leading the company to ISO 9000 certification
• ESC is a transportation software company and Application Service Provider ASP, SaaS with 300 employees and two major data centers. They employ a Unix/Oracle/Windows technology model.

Confidential

Director of Information Technology

• Provided strategic direction and implementation management of the technology infrastructure.
• Improved service to customers and staff with the vision and construction of Information Systems Department technology, budget and personnel
• Improved system stability and reduced costs through co-location vendor management IaaS
• Improved Internet based product stability through the organization of release management, quality assurance and development teams
• Using a SaaS model, CHI provides Internet health care content to 12 million customers. They employ a Unix/Oracle technology model.

Confidential

Consultant

• Provided strategic direction and implementation management of the technology infrastructure.
• Improved IT services through leadership for major operations initiatives, including server room design and construction
• Managed external security audit that included pen-testing and ethical hacks resulting in attestation
• Transilluminant provided credit card, financial services, and marketing Internet based software SaaS to banks and credit unions. They employed a Unix/Oracle technology model.

Confidential

Director of Information Technology

• Contributed a broad range of technical and management solutions ranging from operating system design to strategic innovation, leading a companywide revolutionary technology upgrade.
• Technology Infrastructure Upgrade: 17M project involving the upgrade of 100 sites and 2,500 desktop PCs.
• Directly managed 50 member team to develop and implement a global technology infrastructure, including network, desktop PCs, and email system. Led development team to create software to address migration and integration issues
• Corporate Data Center Relocation: Moved midrange, mainframe and telecommunications from San Francisco to newly constructed data center in Jacksonville, Florida significantly reducing IT operating costs. The project cost was 6m.
• Minimized corporate service disruption through a 40 hour flawless relocation of the 7x24 mainframe
• Managed 80 person team of internal staff, architects, and vendors
• Call Center Turnaround: Rescued a failing mission critical call center system. The newly developed system attempting to fulfill the primary mission of the company, was failing.
• Led software development project to diagnose root cause, develop installation and distribution tools
• The call center system was acknowledged as one of the best in the transportation industry
• Led a project to design, develop and deploy a disaster recovery and business continuity system
• Performance analysis, capacity planning and hardware selection for midrange and mainframe
• Crowley Maritime Corporation is a global shipping company of 1.3B with 4000 employees and 3 major data centers. Hands on: assembler, operating system modification, DB2 DBA, IDMS DBA, and MS project