SUMMARY:

• Project Management, with focus on Electronic Health Records
• Stakeholder Management
• Strategic direction via best practices
• Cost - effective solutions throughout the System Development Lifecycle
• Extensive experience with the provision and management of healthcare services
• Specialized in technology stabilization and advancement
• Planning, purchasing and implementing technology solutions
• Obtaining efficient and effective organizational outcomes while facilitating change
• Maintaining steady improvement of existing or implemented projects
• Obtaining vendor support, tools and resources
• Supervising and mentoring diverse staff

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Senior Project Manager

Responsibilities:

• Implemented EHR software for a Behavior Health company with 1700+ employees, 10M+ project budget
• Managed project metrics and reporting using standardized PMO toolkits, such as Clarity’s Project Portfolio Manager, SharePoint and MS Project.
• Collected data, recorded, and tracked tasks, risk, and milestones.
• Met regularly with client staff from CEO down to facilitate and manage organizational change.
• Verified workflows and managed stakeholder expectations.
• Maintained effective vendor relationships, both internal and external.
• Conducted weekly status meetings, maintained scope, schedule and monitored risks.
• Provided oversight of all project workgroups, Communications, IT, Compliance, etc.
• Processed Meaningful Use requirements.
• Acted as the Project Hiring Manager for all new project team members, post start-up.
• Monitored project financial components.

Confidential, Overland Park, KS

Project Solutions Delivery Consultant

Responsibilities:

• Delivery of Healthcare Software solutions with client system configuration and training.
• The primary focus of this position was implementation projects of myAvatar
• Interface customization using proprietary modeling tools
• Facilitated and mentored the clinical group to create the outputs of the project, not only those from Netsmart, but also those of the client’s Clinical Team.
• Gathered requirements outlining the client’s needs.
• Facilitated organizational change management as a part of the implementation process.
• Acquired Certification in Plexus Methodology and the Primary Care Module (a mobile application developed for Primary Care Physicians)
• Client organizations included traditional drug and alcohol, as well as developmental disabled services.

Confidential, Greensboro, NC

Information Technology Director

Responsibilities:

• Implemented and managed all technology projects - hardware and software enhancement, infrastructure development for the multi-site organization while increasing organizational efficiencies at all levels resulting in a significant impact on business goals and lowered costs.
• Provided organizational Project Management in the implementation of technology solutions.
• Assured corporate compliance and IT Security standards, such as confidentiality and HIPAA requirements, were maintained, communicated to all staff and adhered to.
• Technology and information management leader on the Executive Management Group.
• Developed and updated a technology strategic plan to ensure cost-effective business results.
• Developed backup and disaster recovery plans, tested and monitored its effectiveness.
• Developed and managed IT operating and capital budgets.
• Ensured delivery of exceptional customer service/support to internal staff and external partners.
• Provided network, security, hardware and software troubleshooting.
• Directed the Financial and Accounts Receivable Refresh Project, including insurance coding for ICD-9, HICFA, Medicaid, and HIPAA compliant forms such as 837s. The project involved the use of a proprietary software product which had to be brought in line with standard insurance billing, reimbursement/reconciliation processes through data element creation, coding and acceptance testing.
• Managed UNIX environments, along with website management and SQL databases, e.g., time & reporting, methadone dispensing.
• Managed Help Desk requests for assistance and support.
• Supervised the MIS Technical Staff and Medical Records Departments.
• Prepared Information Management sections of CARF Certification.

Confidential, Portland, OR

Information Technology Director

Responsibilities:

• Provided organizational Project Management in the implementation of technology solutions.
• Provided strategic leadership during mergers, acquisitions and expansions, examining existing infrastructure and key staff viability, meeting with impacted stakeholders.
• Developed and managed IT operating and capital budgets.
• Translated business needs into systems and process based solutions.
• Technology and information management leader of the executive management team.
• Represented the organization in external committees and business partnerships.
• Planned and implemented diverse technology projects such as wireless, PDAs, cell phones/pagers, digital cameras, telephones, copiers, WAN, along with Microsoft applications and proprietary software solutions, e.g., web development, telephone contact management, and state reporting.
• Negotiated with strategic partners to ensure mutual organizational benefits.
• Obtained, supervised and mentored technical staff.
• Workgroup member of the State of Oregon Healthcare data refresh project.
• Member of the Regional IT Security task force organized by the local FBI unit.
• Prepared Information Management sections of JCAHO Certification.

Confidential, Columbus, OH

Project Implementation Consultant

Responsibilities:

• Planned, directed, and coordinated activities for implementation projects, data conversions and software deployments using project management techniques.
• Provided timely, relevant updates to stakeholders and decision makers, from CEOs down.
• Provided implementation planning and process management for Information systems.
• Provided both Train & Do, one on one and formal classroom training.
• Provided on-site customer assistance for specific projects, such as database design, systems administration, quality assurance, accounts receivable, billing, and report writing.
• Performed Information Management assessments.
• Performed both SCO and AIX UNIX Systems Management support functions.

Confidential, Bartow, FL

MIS Director

Responsibilities:

• Managed the organizations technology, bringing it into the computer age, from a single accounting computer to a center wide distributed computer operation.
• Managed the Regional Medicaid Carveout Technology for PRC.
• Active in the Confidential User Group that was developing to aid the vendor in improving their software.
• Acted as Chair and Chair-Elect of the three hundred plus User Group.