SUMMARY

• My leadership and communications skills have been developed both within and outside the workplace. I feel that I have acquired many other skills that will allow me to excel in any profession.
• I am adept at interdepartmental coordination to maximize business functionality and efficiency and committed to ongoing professional development and research to ensure currency and innovation in management and problem - solving.
• I have extensive experience in Software Integration and as a Quality Assurance Analyst. I have also worked as a Business Analyst / Project Manager with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands.
• Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Senior Software Engineer

Responsibilities:

• Analyzed business needs of customer and design HL7 interfaces to meet the workflow needs of the customer.
• Implemented the Agile Software Development Life Cycle throughout the Project.
• Responsible for strategic planning of product development and enhancements to the existing applications for the new Ambulatory Care solution
• Completes technical documentation for multiple functions, including but not limited to testing, QA, training, and/or procedures for installation & maintenance.
• Provided education to the quality, sales, and support teams regarding new features in the product line.
• Part of a team that transitioned the entire company to AGILE Software Development principles.
• Proficient in use of ALM (Application Lifecycle Management) to build and create Test Plans
• Proficient in use of ALM to execute Test Plans
• Redesigned the Confidential Paragon Connect to support WCF

Interface Developer/Analyst

Responsibilities:

• Analyzed business needs of customer and design HL7 interfaces to meet the workflow needs of the customer.
• Interface designs are then used by the programmers to code the HL7 transactions.
• Wrote SQL Queries to extract data from the SQL Server Databases.
• Designed and implemented basicSQLqueries for QA testing and report / data validation.
• Provide sales support to clients interested in integrating with clinics and other systems.
• Installed and provide installation support to new and add-on clients.
• Completed gap analysis (HL7 specifications), map, interpret HL7 messages; monitor, troubleshoot/test for correct implementation

Quality Assurance Analyst

Confidential

Responsibilities:

• Reviewed designs and technical specifications.
• Developed the Uses casesby analyzing the various scenarios and documented the Use Case Document.
• Developed thetest plan and designed the test strategy.
• Implemented the Agile Software Development Life Cycle throughout the Project.
• Proficient in use of ALM (Application Lifecycle Management) to build and create Test Plans
• Proficient in use of ALM to execute Test Plans
• Worked with assigned programmer to correct any defects found.
• Subject Matter Expert/Business Analyst- Ambulatory Care/ Financials
• Analyst for the Ambulatory Care solution.
• Analyst for the Registration and Financial solution.
• Responsible for strategic planning of product development and enhancements to the existing applications
• Researched market to maintain competitive advantage over HIS vendors
• Provided education to the sales team regarding new features in the product line.
• Proficient in gathering and converting User Requirements into Business Requirements and Functional Requirement Specifications (FRS).
• Developed the Uses casesby analyzing the various scenarios and documented the Use case Document. created workflow processesdocumentation & charts.
• Developed thetest plan and designed the test strategy.
• Implemented the Agile Software Development Life Cycle throughout the Project.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Involved in manual testing and User Acceptance testing (UAT) with the development team and QA team.
• Assisted the Test lead with estimations and also got the opportunity to work with the project manager inpreparing the project schedules, milestone tracking, and resource allocation

Confidential, Atlanta, GA

Clinical Services Project Manager

Responsibilities:

• Developed both technical and business plans in response to Request For Proposal from Center for Medicare & Medicaid Services (CMS), i.e. project planning, budget preparation, submitting personnel requirements.
• Responsible for writing, coordinating and implementing Doctors Office Quality-Information Technology (DOQ-IT) project plan to ensure customer expectations and the terms of the CMS contract are met.
• Responsible for recruitment and education strategies, presentations to physician offices regarding use of EHRs, including disease registries, and clinical measures data analysis. Educate providers about effective use of electronic health record systems (EHR) and the benefits of participating in a program that allows them to optimize care through its use.
• Successfully recruited physician practices to participate in the DOQ-IT program.
• Provides knowledge and expertise in healthcare informatics and participates with the gmcf project team in clinical process transformation for the development and implementation of the electronic health record (EHR).
• Responsible for knowledge of the primary EHR vendor products and assist in building trusting relationships with vendors. Provided practice sites with needed information regarding vendor selection process, vendor implementation methods and timelines.
• Through analysis, direct observation and knowledge of operational workflow, successfully identified and communicated workflow redesign to increase patient quality of care.
• Ensure vendor characteristics and services align with documented needs of the office practice.
• Participate in the design, implementation and rollout of new systems and serve as a liaison between clinical operations and information technology support. Act as a liaison between IT and physician practices for gathering requirements and communicating the status of the project.
• Successfully facilitated the design and implementation of education and Quality Improvement programs to improve clinical process outcomes.
• Establish relationships with Prescription Drug Plans (PDPs) to collaborate on efforts to affect prescribing by physicians and improve delivery of services at the pharmacy level as defined by the CMS 8th SOW contract.
• Work with Identified Participants (IPs) (physician practices and pharmacies) on clinical performance measure improvement.
• Report the required information on drug plans and physician practices/pharmacies with which it has worked and QI projects deployed
• Promotes the outpatient clinical initiatives to targeted physician specialties and provides support to physician practice to reach statewide clinical improvement goals in the underserved populations in the state of Georgia.
• Assist physicians in the adoption of Culturally Linguistically Appropriate Services (CLAS) standards.
• Developed and managed overall project plan to implement and support quality improvement as directed by the Center for Medicare & Medicaid Services (CMS) contract.
• Successfully identified creative solutions to project challenges and barriers thus keeping the project on the designated timeline.
• Collaborated with national leaders to review relevant clinical practice guidelines and other pertinent clinical information, deriving a set of quality indicators
• Maintain a working knowledge of Clinical Quality Improvement principles and in corporate this into both structural teamwork and a part of departmental quality goals.

Confidential, Charlotte, NC

Practice Administrator

Responsibilities:

• Responsible for the overall management and development of the organization. Research areas for possible new locations. Practice started with three sites upon hire, upon leaving practice had a total eight sites and in the process of opening a ninth site. Responsible for corporate office and seven satellite locations. Oversee the preparation of budgets by anticipating expected revenues and expenses.
• Directs, supervises and coordinates the overall operation of clinical and administrative departments. Supervised over 125 employees, physician, and physician assistants.
• Director of Personnel/Human Resource department. Responsible for all hiring and new employee documentation. Performed salary reviews. Managed all benefit accounts including 401K, Section 125, medical/dental insurance, life insurance, short and long term disability. Also responsible for working with ADP/Paychex on our payroll accounts.
• Designed new programs and training session for medical staff development. Other duties include supervision and coordination of the following; physician recruitment, marketing, accounting, HIPPA, CLIA, and OSHA compliance, organization of health fairs and other community involvement, physician credentialing, managed care contracts, inventory control, medical insurance billing, design new policy and procedures for proper documentation and to improve patient care.
• Supervised and managed the medical billing staff. Lead the billing staff to a $750,000 reduction in A/R over 4 months.
• Managed and defined the implementation of NextGen Practice Management Software and Electronic Medical Records, including the setup and training for 8 locations.

Clinical Manager

Responsibilities:

• Responsible for the management and operations of the organization. Supervises and coordinates the overall operation of clinical and administrative departments.
• Trained and supervised 24 employees in the daily operations of the physician practice.
• Duties include supervision of the following: front office staff, clinical and diagnostic personnel, and medical insurance billing. This includes through knowledge of setup, operation, and training of equipment.
• HIPPA, CLIA, and OSHA compliance, inventory control, design new policy and procedures for proper documentation and to improve patient care.