SUMMARY:

• 16+ years of experience in IT including 13+ years in Enterprise applications.
• Passionate about technology, application design, continuous improvement, effective communication, building and following best practices.
• 9+ years of IT Project Management Experience including large scale multi phase implementations. Managed 2 - 3 projects simultaneously including medium to large teams - onsite and offshore.
• Hands on experience with all phases of SDLC - requirements gathering, functional and technical analysis, solution design, application development, release management, testing and deployment.
• Experienced in project planning (charter, budgeting, staffing), project execution control and coordination (development, testing, bug fixing/troubleshooting, baseline revisions) and project closure (deployment, lessons learned).
• Prior experience in code development, testing and system administration including leading teams in those areas.
• Experience in both waterfall and agile scrum methodologies.
• Led and mentored many individuals to become successful team leads and managers.
• Involved in designing and maintaining complex project pricing, project staffing and effort estimation models.
• Extensive Go-live experience with business and technical readiness, leading Cutovers and post-go live support via Command Centers (aka Hyper Support).
• Extensive experience working with software vendors and Technical Account Managers (TAMs) to replicate product and integration issues, prioritize and get timely bug fixes and workarounds.
• Presented project goals and status to C-level execs.
• 6+ years of Release Management experience including environment readiness, code deployments and continuous process improvement for converting releases into a set of repeatable tasks.
• Focus on continuous improvement and contribution towards better PM methodologies within the PMO.
• Experience designing a custom ERP solution and leading development teams to go-live and post go-live support.
• Designed and managed the build of a highly scalable platform using PHP (LAMP stack) for e-commerce integrations (via APIs) with multiple service providers.

TECHNICAL SKILLS:

Force.com admin; reporting and dashboards

Salesforce Metadata API and Ant Target Deploy

Salesforce Wave/Einstein Analytics

LAMP stack (Linux, Apache, MySQL, PHP)

Jenkins CI

Perforce and Git (Github)

Siebel applications (Call Center, Public Sector, Financial, Marketing, Communications, Sales, Field Service)

Basecamp, Smartsheet, Lucidchart

Amazon - AWS, RDS

Oracle Application Test Suite (OATS)

MS Project, Excel, Word, PowerPoint, Visio (expert knowledge)

Oracle 9i, 10g, 11g

PL/SQL, SQL, SQL Plus, SQL Developer, TOAD, Golden32

Microsoft TFS

SQL Loader

HPQC, HPALM, Test Director, Kintana, Bugzilla

Windows 2003/2008 Server, Windows XP, Windows 7, OS X, Unix

Genesys, Avaya, Aspect (integration knowledge)

WORK EXPERIENCE:

Confidential, San Francisco, CA

Release/Project Manager/Scrum Master

Responsibilities:

• Identified key areas of improvement and implemented such improvements hence improving quality of releases without sacrificing on teams’ velocity.
• Led multiple Root Cause Analyses (RCAs) discussions and helped the team arrive at the key set of signoffs and process improvements which would ensure issues don’t recur.
• Led multiple deployment cutovers with detailed planning and resourcing.
• Designed and built Force.com & Wave Analytics dashboards for release metrics.
• Designed revision of approval processes by talking to stakeholders, understanding pain points and providing ready to use reports for quick action.

Confidential, Oakland, CA

CTO/Product Manager

Responsibilities:

• Architected and built an e-commerce platform (on LAMP) which managed listing and pricing of half a million SKUs.
• Designed and architected a custom ERP with a vision for what the user needs; gathering feedback from users via demos and pilots; working with vendors and contractors to achieve that vision.
• Built and managed tech and research teams offshore (total of 20+).
• Architected dashboards to identify areas to maximize AOV; troubled channels and products; identify competitive advantages.
• Implemented fraud detection.
• Implemented robust and agile competitive product pricing.
• Managed multiple releases using Agile methodologies (scrum).

Manager

Confidential, Portland, OR

Responsibilities:

• Project/Release Manager, Deployment Lead, Performance Test Lead
• Managed multiple releases introducing multiple process improvements and efficiencies.
• Created performance test plan and involved in evaluating products for performance testing.

Confidential

Project/Release Manager, Deployment Lead, Performance Test Lead, Infrastructure Lead

Responsibilities:

• Managed multiple releases (implementation and support streams) introducing multiple process improvements and efficiencies.
• Led major phase deployments from planning till stabilization.
• Managed performance testing and tuning for 2 major phases and performance tuning for 2 minor releases.
• Infrastructure Lead (11-member team - onsite & offshore) for a major phase involved in key data center migration planning and execution activities and hardware & software procurements. Also involved in architecting code migration automations & efficiencies.

Confidential, Foster City, CA

Project Manager/Hands-on Technical Lead

Responsibilities:

• Managed a 10-member production support team (onsite & offshore).
• Managed multiple enhancement releases (similar to Agile scrum sprints).

Confidential, Austin, TX

Project Manager/Hands-on Siebel Technical Lead

Responsibilities:

• Managed a 10-member production support team (onsite & offshore).
• Architected and led deployment of Siebel CTI integrated with I3 contact center.
• Architected key integration data views for the data stewards to review data sent to federal systems.
• Project manager for multiple enhancement releases.

Confidential, Pleasanton, CA

Sr. Siebel EIM and EAI developer

Responsibilities:

• Implemented custom Auto Campaign Launch (Email, SMS).
• Led an integration team for Webservices implementation.
• Led an upgrade team for 7.8 to 8.0 Siebel upgrade.

Confidential, San Francisco, CA

Team Lead and Project Manager

Responsibilities:

• Gathered Requirements, Gap Analysis, Wrote use-cases and Activity Diagrams, Resource planning and Project timeline management.
• Conducted Joint Application Discussions (JADs) and Project Kick Off meeting.
• Managed project deliverable and a team of 4.

Confidential, Redwood City, CA

Senior analyst

Responsibilities:

• Implemented CTI single-handedly for 6 call centers (physical and virtual) with a Genesys T-server and Avaya and Aspect switches.
• Implemented Integration via HTTP Transport with Weblogic.
• Designed and built enhancements to prepaid plans and bonuses.
• Cadence Design Systems ( )Lead analyst for quote management system in Siebel 7.7 Sales Analyst for Siebel Field Marketing Application 7.0.4
• Redesigned quote management system by implementing Pricing module.
• Gathered requirements, did Gap Analysis and wrote Use Cases and Activity Diagrams.
• Conducted Joint Application Discussions (JADs) gathering stakeholders.
• Trained team members on Best Practices usage and code optimization.
• Worked with Siebel Support on Product Defects and workarounds.
• As an ASE (Application Service Engineer), Gathered requirements from FPEs (Functional Process Engineers), wrote Use Cases and did Release allocation in a multi-lingual environment.
• Analyzed integration risks for Change Requests with good understanding of TIBCO and Data warehouse.
• Led a team for enabling automated EIM batch processes; reduced process from 2 hrs to 5 mins.
• Trained team members on effective code use and application functionality.

Confidential

Analyst

Responsibilities:

• Analyzed Competitors and did SWOT analysis.
• Built requirements for portal and wrote use-cases.
• Wrote Integration requirements for transactions with external eCommerce applications.
• Wrote requirements for teaching modules and performed a survey to understand effective use of animation in .
• Created modules in Macromedia Director for CD-ROM and Macromedia Flash for Web.