ABOUT

• Experienced, tech savvy, certified Project Manager with extensive real-world experience across multiple industries including software development, website development, networked computer systems and manufacturing.
• Project Manager for over 15 years. Managed all phases of long- and short-term software development and creative projects.
• Extensive experience in all phases of the project management lifecycle and process groups.
• Comfortable working with executives to devise strategies that create consensus between diverse work groups and project stakeholders.
• Strong interpersonal, communication and strategic decision-making skills.
• Keen ability to establish and maintain rapport with clients, subordinates, peers and management.

EXPERIENCE

Confidential

Project Manager

• Lead and direct cross functional project team to deliver software related to the vehicle inspection/maintenance/emissions industry as prescribed by contracts.
• Develop, schedule and maintain all project plans utilizing MS Project.
• Manage project teams consisting of departmental leads, subject matter experts, IT enterprise architecture, business analysts, and additional IT support staff. Manage all project communication.
• Determine and report on budget and schedule variances utilizing Earned Value Management techniques.
• Developed and implemented entrance criteria testing criteria for software developers prior to release to Quality Assurance QA team, resulting in reduced rejection of release by QA team.
• Lead process improvement initiatives from identification through implementation. Regularly review progress to ensure improvement initiatives have met objectives, and further develop improvement plans when additional improvement is required.
• Assess, quantify and manage risks throughout the project lifecycle.
• Negotiate with functional managers to obtain required resources.
• Manage against the competing constraints of scope, cost, time, and quality. Manage stakeholder expectations by determining, documenting, and communicating the impacts of changes to the individual project or other projects within the corporate project portfolio.
• Developed and conduct lessons learned session at close of project, ensure identified lessons or action items are completed.

Confidential

Project Manager

• Oversaw design, manufacture, shipping, and installation of custom commercial pool and waterpark equipment.
• Facilitated creation, transmission and approval of all submittals
• Developed project schedules and provide status updates for an average of forty 40 active manufacturing projects
• Managed and scheduled field installers/service technicians
• Estimated and sold all change orders to customers
• Ensured all equipment was manufactured as designed, specified and on time
• Coordinated with sub-contractors during installation and start up of equipment
• Implemented action items and summary notes for all meetings, resulting in greater accountability, improved communication and increased milestone achievement
• Instituted weekly meetings with Manufacturing/Production department in order to review completion status of individual product components, greatly reducing late shipments and back orders
• Acted as sole liaison with Aquatic Builders' sister company Project Managers to provide a central point of contact between Design/Build division and Manufacturing division, creating more streamlined Design/Build order processing
• Maintained status report for all active Hydrotech projects 78 active including submittal status, fabrication drawing status, long lead and other purchased material status, manufacturing schedule, shipment to site through installation and start up
• Eliminated paper operation maintenance manuals by self-learning Adobe Acrobat Professional and migrating company to electronic manuals

Confidential

Senior Project Coordinator/Help Desk Manager

• Overall responsibility for workstation and telecommunication installation, removal, relocation and maintenance for a large Automated Finger Imaging networked computer system associated with SAGEM Morpho's longest and most established contract
• Ensured accurate and timely monthly invoicing for central site processing, workstation leasing, relocation and installation, workstation operators, which resulted in monthly payments of approximately 450K
• Managed workstation operator and maintenance subcontract associated with State Contract. This included supervision of 90 subcontracted workstation operators located in New York City, review of subcontractor invoicing, expenditure approval and penalty assessment as required.
• Oversaw two major software releases in addition to a statewide hardware deployment utilizing the industry recognized five phases of project lifecycles.
• Created and maintained budget, scope, risk, schedule, and quality management plans for all projects assigned.
• Oversaw a restructuring of schedules and personnel, reducing workstation operator overtime costs significantly and saving the customer approximately 40K over a six-month period.
• Help Desk Manager - Supervised two 2 Help Desk Support Specialists, developed policies and training requirements, implemented quality control procedures, and provided issue resolution.

Confidential

Project Manager/Relationship Manager

• Managed and directed resources to develop and design business websites. Met with existing clients to identify development needs. Facilitated client approvals for launch of website. Provided training to clients post launch on using newly developed tools for content management.
• Assisted clients with search engine optimization with knowledge of various search engine ranking/indexing methods.
• Worked with potential clients to determine needs, organize and present proposals for both potential and existing clients for site development or modification.

Confidential

e-Commerce Project Manager

• Project Manager for Hemmings.com Online Auction and Hemmings.com Online Stores overseeing all phases of project lifecycles. Developed, implemented and managed business plan to sell banner ads on website results exceeded projections. Designed all department marketing materials including direct mail promotions and advertisements, both for in-house publications as well as outside advertising. Coordinated appearances at all trade shows. Participated in testing and reported on functionality for all new areas of site.
• Confidential Executive Assistant to Tax Commissioner Scheduled all meetings and appearances, including meetings with various department personnel and members of Governor's cabinet. Managed the distribution of correspondence to ensure timely responses. Fielded and directed taxpayer calls.