SUMMARY:

Communications and planning Very organized Leadership & Self - motivated Highly innovative Customer communications Problem solver Financial reporting Employee development and mentorship Detail-oriented Highly analytical, strategic & ethical UAT testing Understanding of IT principles MS Excel VBA developer

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, Florida

IT Project Manager

Responsibilities:

• Implementation of a Support Service Desk for the OneFiber 5G expansion.
• Developing the project’s project charter for funding the project and enable necessary communications for sponsorship.
• Creating the End-to-End ITSM process and metrics of the Helpdesk.
• Design and architecture of Process Documents and work instructions.
• Proposal of technological solutions for the Fiber network such as Managed Sensors for the Passive Network,
• Driving multiple teams toward goal achievements with strong leadership and sense of urgency.

Confidential, Tampa, Florida

Business owner - Project Manager

Responsibilities:

• Negotiation of strategy & project objectives using SMART.
• Keeping track of project work on the triple constraints (Scope, Time & Budget)
• Creation of initial business model and business financial plan.
• Influence entrepreneurs for forming company board.
• Planning and execution of international marketing for innovative products.
• Direct and manage of Company Website creation.
• Assisted project to virtualize a client’s network, email and other corporate services like web marketing via cloud and workflows with Microsoft Azure/Dynamics.
• Projects like: HR Business Implementation, Web design, Social Media Marketing, setting up office networks, Active directory and Microsoft Dynamics implementations, penetration testing, process improvements, Quality Analysis, implementation of ITIL & Governance.
• Create catalog for products and services.
• Establish and developed strategic partnerships.

Confidential, Atlanta, GA

IT Security Project Manager

Responsibilities:

• Increased Customer Satisfaction to a 100% by managing customer expectations, taking ownership, having sense of urgency, developing strong customer relationships as a trusted advisor and travelling to customer site.
• Working closely as a liaison for project stakeholders and resources such as partners in procured services to vendors.
• Managing projects from End-to-End, controlling 3-6 constraint for identification of deviations against approved plan, performing project planning at a high technical level. Achieving effective prioritization Urgency-Relevance, by creating a positive teamwork environment and always putting the customer first.
• Facilitation of Agile ceremonies ensuring cohesive coordination among the team.
• Outstanding client management started receiving several customer recognitions at the beginning of the employment for Project results.
• Saved the company more than $50k monthly by performing good financial forecasting practices.
• Developed a complete PMO reporting in Cognos that used project data from Confidential Remedy platform.
• Created a Problem Management Process intended to attack the process not the person; hence, allowing streamlined identification of areas of improvement in the process and performing continual improvement at the highest effectiveness. Quality Analysis, implementation of ITIL & Governance.
• Deployed high-complexity Cybersecurity projects on multiple Network & Security technologies (SIEM, IDPS, Firewalls, VLANs, Endpoint security, Vulnerability Management, Microsoft Azure/dynamics) Internal initiatives such as implementing ITIL processes and Agile framework to the organization and mentoring for PMP®/CAPM® and Agile certifications.
• Registered Inventor by helping develop a patent: SAN Automated Storage Reclamation (CA920160155US1 IBME-0571)
• Cognitive human annotations for the creation of an artificial intelligence core in Confidential Watson for Cybersecurity.

Confidential

PMO Lead & Business Analyst

Responsibilities:

• Decreased in 4x the time spent on measuring billable time, thru the production of an ongoing regional consolidation of time tracking reporting.
• PMO change management developments of client approvals thru worfkflows with Microsoft Azure/Dynamics/SharePoint.
• Reduced efforts to request WBS codes by PM community, from approximately 5k hours a month to zero hours a month.
• Solved a business immediate need for a client-facing Change Control System, by designing a SharePoint based workflow, allowing an automated approval process of Change Requests processing approximately +$1millon of project cost changes.
• Enhanced accuracy of WBS creation and project baselines collection in a 30%, as well as increasing the codes production speed by 80% through automating tasks using Excel VBA programming; which converted financial data in a Word document format as unstructured data to rationalized data in form of Tables.
• Improved business practices by applying PMI and ITIL concepts within the processes.
• Worked in a Software development project to process customer project quotes, project charters for projects and program financials.
• Removed roadblocks on data integrity issues by automating data corrections.
• Achievement of change improvements with a low level of authority.
• Improved cash flow by aligning company cost centers in labor time tracking platforms.
• Effective executive presentation of Project /Program Status Reports.

Confidential

Project Manager

Responsibilities:

• Delivered 100% of projects on time within budget and with quality thru negotiating project changes and meeting agreed expectations.
• Finished all projects scope within budget on time by controlling project changes and effective negotiation with clients.
• Proactive identification of deviation against baselines for anticipated Change Requests.
• Accurate financial forecasting.

Confidential

Business Analyst & Incident Management Specialist

Responsibilities:

• Created an end to end work instructions for calls performance and metrics reporting of Business KPI´s & CSF´s. Banking services (Merrill Lynch/ Confidential )
• Reduced onboarding learning curve by 3 weeks by improving process documentation and training materials into a video training format.
• Enhanced billing distribution for more than 20 customers by creating a reporting that recognized keywords within Outlook emails and application of criteria to measure percentages of workload.
• Designed of a Quality Audit process for calls and ticketing systems.
• Improved process documentation for incident management and outages.
• Helped creating an environment of cohesiveness, collaboration, and trust.
• Participated on incident responses for big outages, joining technical parties to war rooms and emergency calls for getting outages resolved.