SUMMARY

• Certified Project Management Professional (PMP) with 15+ years of experience successfully completing information technology projects on time, on budget and with high customer satisfaction.
• Expertise in start - up of Project Management Office (PMO) for government and private industries.
• Experienced Agile Coach with expertise in creating Agile programs in public and private sectors.
• Expertise in managing infrastructure and software application projects applying the project life cycle; initiating, planning, monitoring and control, execution/construction and close out. Project portfolios range upwards to $10M+-.
• Application of various project management methodologies including the Project Management Body of Knowledge (PMBOK), State of Michigan’s Project Management Methodology (PMM), State of Michigan’s Unified Information Technology Environment (SUITE), State of Michigan’s System Engineering Methodology (SEM), Confidential Project and Portfolio Methodology (GM-PPM), Agile Methodologies - Scrum, XP, Kanban, TDD, FDD and BDD.
• Advanced experience facilitating continuous process improvement initiatives using lean process improvement process.
• Expertise in project cost accounting, budget, standard labor rate cost accounting, forecasting and revenue actualization.
• Experienced contract management professional in the creation of Request for Proposals (RFP), Request for Information (RFI), vendor selection, negotiations and contract oversight.
• Experience managing global resources and global stakeholders.
• Resource planning and leveling.
• Technical recruiter for project managers, developers, business analysts and computer engineers.

TECHNICAL SKILLS

• PMBOK, Waterfall, Agile -Scrum, XP, Kanban, TDD, FDD, BDD
• Project Management Best Practices
• Project Portfolio Administration
• Service Level Agreements (SLA)
• Infrastructure and Software
• Project Financials
• Program Management
• Technical Recruiting
• Contract Management
• Strategic Planning
• Lean Process Improvement
• IT Asset Management
• Strong communications skills (verbal and written)
• Customer Relationship Management
• CMMI
• Strong interpersonal, leadership and organization skills
• Proficient using MS Office Suite - MS Project - Word - Excel - Access - Power Point - Visio
• Confluence, JIRA, Fresh Desk, Skype for Business, SharePoint, Clarity, CMS, Bugzilla, Remedy, Adobe, HP Project and Portfolio Management System (PPM)

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Consultant Project Manager for infrastructure asset management solutions and services for DOT public agencies.
• Assisted PMO Director in creating PMO processes, change management, templates, tools and reports.
• Oversaw multiple infrastructure, upgrade, data migration and interface projects.
• Created initial Agile program for the Agile4Agile internal process for project implementation.
• Provided training on Agile4Agile technique during companywide user conference to clients and executives.
• Served as Agile Coach and Scrum Master on projects employing the Agile4Agile methodology.
• Coached client Product Owners/Teams on Agile process; user stories, backlog grooming and acceptance criteria.
• Maintained project budgets and financials inclusive of forecasts, standard labor rates, cost accounting and revenue.
• Daily usage of Confluence, JIRA, Skype for Business and Fresh Desk for internal and client communications.
• Established and maintained positive and professional relationships with customers, internal resources and executives.
• Created product road maps to identify additional services and products available to customers.
• Identified and managed resources consisting of engineers, architects, DBAs, functional leads, analysts and developers.
• Created and maintained project documentation and artifacts in project repository in Confluence.
• Wrote Statement of Work (SOW’s) contract documents and ensured compliance throughout the project lifecycle.

Confidential

Project Coach / Project Manager

Responsibilities:

• Served as the PMO representative for contract creation and selection process for assigned projects.
• Agile Coach and Scum Master for assigned projects.
• Oversight of contract management of vendors within specified project portfolio.
• Provided guidance and direction to contract Project and Program Managers in accordance with Confidential operations and Project Management Methodology.
• Performed Quality reviews of project deliverables and artifacts at each stage gate.
• Authorized to approve or deny projects to continue to move through the project lifecycle at each stage gate.
• Authorized to provide GO, NO-GO decisions on project acceptance and GO-LIVE.
• Provided project metrics and measures to PMO and business partner executive staff.
• Provided weekly status updates to PMO and business partner executive staff.
• Assisted in defining and vetting PMO processes and standard operating procedures to align with PMO best practices.
• Provided training to PMO project managers in new processes and methods.
• Second level of issue resolution process for technical and business related issues.
• PMO representative to business partners and key project stakeholders.
• Acquired 30+ hours of continuous improvement training annually.

Project Manager

Responsibilities:

• Served as Project Manager for high-profile projects for infrastructure (inclusive of data migration), assembly plant (just-in-time), powertrain (engines, parts inventory) and reporting (DVT, financial). Project budgets ranged from $300K to $5M.
• Managed projects using various project management methodologies; Confidential PMM, Waterfall, Agile - Scrum, XP, FDD, BDD, TDD, Kanban, and Lean software development.
• Provided Agile training to business partners, stakeholders, contractors and project team.
• Lead Product Owners in weekly Backlog Review meetings to create user stories to rank and prioritize/reprioritize.
• Conducted weekly Sprint Planning meetings in partnership with Product Owners. Identified and discussed with team user stories for upcoming sprint. Worked with project team to determine effort estimation and story points to ascertain the amount of work that could be accomplished during the specified sprint.
• Lead weekly Sprint Review meetings with stakeholders and project team to demonstrate and review functionality and/or artifacts completed during the sprint.
• Conducted weekly Sprint Retrospective meetings with project team to review lessons learned during the sprint: What worked well? What did not work well? What could we do better?
• Monitored project budget. Met with stakeholders biweekly to communicate health of project budget. Provided weekly budget updates to PMO executive staff. Project financials included budget, forecasting, standard labor rate cost accounting.
• Scheduled and provided project metrics and measures to project team, business partners and PMO executive staff weekly.
• Conducted resource oversight and resource leveling to optimize resource usage between projects.

Technical Recruiter

Responsibilities:

• Responsible for recruiting technical and engineering candidates from the University of Texas at El Paso and New Mexico State University in Las Cruses, New Mexico.
• Participated in technical Career Expos and Information Sessions at assigned universities.
• Confidential representative technical recruiter at special events hosted by professional organizations; i.e., NSBE.
• Selected and interviewed collegiate candidates for technical openings within the enterprise.
• Worked with Human Resources staff and specific hiring managers to onboard selected candidates.

Sr. Project Manager

Responsibilities:

• Served as the Project Manager for multiple complex highly visible information technology projects such as the Dashboard Pilot Project, Dashboard Phase 1 Project, Administration Tool Project, Michigan Criminal Justice and Information Network Project and the LifeRay Portal Project.
• Managed software application and infrastructure projects (servers, VMware, firewalls, MS Upgrades, Active Directory and data migrations).
• Created and managed project charters, project plans, work breakdown structures, and change control.
• Facilitated Use Case sessions to define how users interact with the system.
• Facilitated Joint Application Design (JAD) sessions to obtain quality requirements and specifications.
• Lead project teams in risk identification and mitigation efforts.
• Worked with project teams to identify issues and maintained issues logs and ascertained resolutions.
• Produced and maintained project schedules in conjunction with technical and business environments.
• Applied various project management methodologies such as the State of Michigan’s Project Management Methodology (PMM), State Unified Information Technology Environment (SUITE), Systems Engineering Methodology (SEM), Project Management Body of Knowledge (PMBOK), waterfall, Agile, or hybrid solutions.
• Provided guidance to teams in the creation of test plans.
• Planned, scheduled and held kickoff meetings for all project stakeholders.
• Worked in partnership with the Department of Technology, Management and Budget (DTMB) in providing technical solutions to business needs. Inclusive of communications with server team, Infrastructure Services, e-Michigan, Enterprise Architecture, Hosting Centers, Help Desk, Office of Enterprise Security, and the MSP Information Officer.

Project Portfolio Manager

Responsibilities:

• Administered a portfolio of information technology projects as sanctioned and prioritized by the department. The aggregate budgeted amount of the portfolio may range upwards to $10M+/-.
• Biweekly project financial accounting activities inclusive of standard labor rate cost accounting and forecasting.
• Daily oversight of contracted and internal project managers assigned to portfolio projects.
• Assisted in resource allocation to staff project teams with business, technical and contract staff.
• Ensured project management best practices and methodology was adhered to and applied throughout the project life cycle; initiation, planning, execution, monitoring and control, and close out.
• Ensured projects were completed successfully, on time, on budget and within scope.
• Assisted project managers as the first level in the project issue resolution process.
• Devised and documented Project Office standard operating procedures.
• Provided guidance and mentorship to executive level project stakeholders to aid in communicating and understanding the System Development Life Cycle (SDLC), project life cycle, project management methodologies, and overall project health.
• Provided quarterly updates to the Bureau and Executive Council on the project health, budget and remaining work to be accomplished.
• Provided periodic presentations to project sponsors, business owners, and stakeholders on project status.

Contract Management

Responsibilities:

• Assisted in writing RESTART and START contracts to secure project managers, developers, and technical consultants.
• Participated in the interview and selection process of contract staff.
• Assisted in writing Requests for Proposal (RFP) and Requests for Information (RFI) to secure contract vendors.
• Participated in Joint Evaluation Committees (JEC) for the selection of vendors to fulfill contract obligations.
• Participated in the contract negotiation process, on behalf of the department, with selected vendors.
• Ensured contractors provided deliverables within the specified timeframe and as agreed upon.
• Monitored and approved time and attendance of contract staff; technical and project managers.
• Evaluated contractor performance and provided feedback to respective vendors.
• Administered the procurement of all project-related purchases such as resources, hardware, software, and maintenance contracts.

Lean Process Improvement Coordinator

Responsibilities:

• Served as Lean Process Improvement Coordinator (LPI) for the department.
• Devised a training strategy to move departmental personnel through the LPI facilitator training process.
• Assisted in training and guiding new facilitators through the LPI process.
• Coordinated a team of LPI facilitators and co-facilitators for assignment to upcoming initiatives.
• Lead facilitator for LPI initiatives for continuous process improvement. Successful process improvements have been undertaken for the Emergency Management and Homeland Security Division, Criminal Justice Information Center - MSP Photo Lab, and the Field Services Division - Sergeants and Troopers.
• Increased customer satisfaction as a result of facilitating LPI sessions by 40-65%.
• Identified areas for continuous business and technical process improvement.

Service Level Agreement Manager

Responsibilities:

• Administered Service Level Agreements (SLA) for the provision of information technology services for all Michigan State Police infrastructure, applications, landlines, wireless, hardware and support.
• Worked jointly with executive staff from the Department of Technology, Management and Budget (Information Officer and Client Service Director) to ensure that service delivery metrics were achieved and maintained at the agreed upon levels.
• Proactively reviewed SLA measurements to ascertain ongoing validity as new systems were implemented and current systems enhanced.
• Participated in the escalation process for issue resolution for department members and stakeholders.

Confidential

Project Manager

Responsibilities:

• Served as Project Manager for Unemployment Insurance (UI) policies and procedures for the Wage Record Project, Internet Initial Claims Project and Michigan’s Automated Response Voice Interactive Network (MARVIN) Project.
• Created project plans, project schedules and work breakdown structures.
• Managed staff in the Trade Adjustment Act Unit and served as a Training Contracts Specialist.
• Managed staff in the Combined Wage Claims (CWC) Unit charged with administration of intra and interstate claims reimbursement and payment of unemployment benefits to claimants and agencies.
• Wrote policies and procedures based on Federal and State laws and regulations for use by agency staff.
• Created and designed forms and training manuals relative to new law changes and new technologies for agency-wide use. Provided training in classroom settings to agency employees.
• Gave presentations on new State unemployment laws, regulations, and technologies to agency staff at conferences, forums and in departmental settings.
• Coordinated workflow between sections, units, departments, agencies, states, and the private sector.
• Liaison between other states and branch offices for problem resolution.
• Created and maintained statistical tracking logs used to create monthly, quarterly, and annual reports.
• Performed cost benefit and statistical analyses and presented findings to executive staff.
• Wrote video scripts, infomercials, and produced videos for viewing by agency personnel and the public.
• Designed promotional material (graphical and verbiage) introducing the public and private sector to new UI services and technologies.