Senior Consultant / Program Manager Resume

SUMMARY:

Currently seeking program / project management role in a multi - vendor environment.
Employment or Contract engagement.
Program & Project Management in Confidential 500 and Confidential 100 companies.
ITIL v2 & v3 Change, Release, and Incident Mgmt. (Tools & Procedures)
Exposure to Outsourced, Off-shore, Right-Shore, and Best Shore scenarios.
Team leadership within Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks.
Project Management Office - Global Governance PMO
Quality Management - Tool of Record (eQMS)
Experience in FDA (GxP), and SOX work environments.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant / Program Manager

Responsibilities:

Driving Process Improvements throughout Change Mgmt. Yielding positive project results - increased visibility and awareness to critical issues.
Orchestrating “Agile” methodology deployments, as Scrum Master and Program Leader in business transformation within IT processes for Confidential customer.
Providing coaching and mentoring over Process and Procedures (including PPM) for all “Service Manager” clients (process improvements)

Confidential

Senior Consultant / Program Manager

Responsibilities:

Provided Scrum Master Role to numerous Confidential global groups in a finance focused working environment - providing mentoring to key client personnel in Agile Methodology, Scrum Tempo/Cadence and assisting them with organizational change.
Responsible for the Development and Coordination of Policy & Procedure Manual (PPM) and Work Instruction Level (WI) documents for several categories of ITIL based service and support. (Change, Risk, Capacity, etc.)
Led Complete Life-Cycle for critical account ‘In-Life’ Project Change Control applications (utilizing SharePoint). Governance Initiatives, not Operations
Led the implementation and personnel training for Confidential Risk Management tool (Active Risk Manager - ARM) for Confidential internal on P&G Account.
Responsible for set-up and personnel training for Confidential quality management using eQMS instance for Confidential on P&G account.
Led training sessions of both Confidential Transformation team and Steady State Delivery groups working on the P&G Account. (On-boarding, Process Awareness, Tool access, etc.).

Confidential

Senior Project Manager

Responsibilities:

Project Management support for Service Excellence in an ITIL v2 environment during an updated Service Delivery Management transformation initiative:
Capacity Management, Configuration Management and Change Management practices.
Worked exclusively on account providing Project Management (troubled project support) for LAN Monitoring and Alerting with global scope for Switch and Wireless Access Point devices throughout the entire global infrastructure.

Confidential

Senior Project Manager

Responsibilities:

Responsible for both development and implementation strategies for this Domestic Transportation and Import/Export Logistics firm.