SUMMARY:

Progressive experience in Information Technology with focus on CRM/ERP Applications. 2 full life cycle implementationsexperience in Confidential Dynamics AX Financials. Confidential Certified Solutions Expert (MCSE - Business Applications) who brings a diverse combination of Functional and Technical skills.

AREAS OF EXPERTISE INCLUDE:

• Business Requirement Gathering
• MCSE - Business Applications
• Business & Gap-Fit Analysis
• MCSA - Dynamics 365
• System Configuration
• Quality Assurance (QA) Testing & Deployment
• Excellent Client / Vendor Relationships
• Project Manager - Deliver On-Time & Budget
• MCP - D365 Finance Mgmt for FIN & OPS
• MCP - D365 CRM for Customer Service
• MCTS - Finance 2012, Trade & Logistics 2012
• MCTP - Applications for MS Dynamics AX 2009

TECHNICAL SKILLS:

CRM/ERP: Confidential Dynamics 365 CRM, Confidential Dynamics 365 Finance & Operations, Confidential Dynamics AX 2012 Financials, Trade & Logistics, Confidential Dynamics AX 2009 Financials, Trade & Logistics Production

DATABASES: LMS, SABA Centra, Confidential Outlook 2003-2010, Siebel, Clarify, Access. SQL Server 2000, SQL 2008, SQL Server 2012, Transact-SQL, Oracle 11g

PROJECT MANAGEMENT: Confidential Project, Confidential Visio, SDLC

INSTRUCTIONAL DESIGN: Adobe Captivate, Articulate, Webinar, Cisco Meetingplace, Go to Meeting, SnagIt, Adobe Photoshop

OPERATING SYSTEMS: Confidential Windows 7, Windows 9.x, WinNT Server & Workstation 3.51 - 4.0, Windows XP, UNIX, Windows Server 2003EE

PROFESSIONAL EXPERIENCE:

Confidential, Saint Augustine, FL

Responsibilities:

• Acquired Confidential Certified Solutions Expert: Business Applications certification
• Acquired Confidential Certified Solutions Associate: Dynamics 365 certification
• Acquired D365 Customer Engagement Online Deployment certification
• Acquired D365 Customization and Configuration certification
• Acquired Financial Management in D365 for Finance and Operations certification

Confidential, Tampa, FL

Dynamics AX Sr. Consultant

Responsibilities:

• Provided go-live support within AX Finance modules (AR, AP, GL, Inventory Management, Project)
• Dynamics AX Troubleshooting and Issue Resolution
• Created FDD’s as needed for reports and customizations
• Provided end - user functional training

Confidential, Boston, MA

Dynamics AX Sr. Consultant

Responsibilities:

• Reviewed company Confidential Dynamics AX business processes for efficiency and improvement
• Coordinated and facilitated workshop with business stakeholders and onsite AX Technical team
• Identified Confidential Dynamics AX order to cash business processes that needed to be streamlined
• Established project management time line for improving and implementing Confidential Dynamics AX process updates
• Created Confidential Dynamics AX order to cash business process flows and documentation
• Engaged and completed Confidential Dynamics 365 Finance and Operations Training
• Engaged and completed AGILE Training
• Engaged and completed Confidential Dynamics 365 CRM Training
• Acquired Confidential Dynamics 365 CRM for Customer Service Certification

Confidential

Project Manager

Responsibilities:

• Coordination of CQA CRM Help Desk team and onboarding into the CQA environment
• Responsible for resource allocation and forecasting of Confidential CQA Help Desk team.
• Used Project Management tools to monitor and maintain adherence to project schedule and staying within budget constraints.
• Participated in Bi-Weekly Financial Review Meetings for the CQA Census Help Desk
• Managing Service tickets and incident management.
• Created Go-Live production Check list for the CQA Help desk for Confidential stakeholders and Confidential Help Desk Team
• Used Agile methodology in CQA CRM Help Desk daily meetings
• Participated in Weekly Status updates to the CQA stakeholders addressing Risks and Issues Resolutions
• Worked with Confidential CRM technical assets to address technical issues in the CQA environments.

Confidential, Mountain View, CA

Sr. Managing Consultant - AX Functional Architect

Responsibilities:

• Confidential Onsite management of the day to day transition from 3rd party customization and vendor support of Confidential Dynamics AX 2012 R3 to Confidential customization and support
• Coordination of off-shore development team and onboarding into the Imagine Communication environment
• Responsible for the functional understanding of the clients’ xGBilling software that is a customization of Confidential Dynamics AX 2012 R3 to the Confidential development team
• Created Document of Understanding (DOU) and Architect Functional Overview Diagrams for developers
• Developed and implemented Knowledge Transfer document to ensure knowledge and training of off-shore developers
• Support of Confidential Dynamics AX 2012 R3 AR and Invoicing in the Imagine Communications environment
• Collaborated with End-user and project SME team in project and update meetings

Confidential, CT

AX Sr. Managing Consultant - Proposal Manager

Responsibilities:

• Coordinated and directed proposal team on $5mm dollar proposal bid to the Confidential Department of Administrative Services for an Enterprise Licensing Management System that included Confidential Dynamics AX 2012, Confidential Dynamics CRM and associated 3rd party vendor software and associated customizations
• Created project plan with on-shore and off-shore resources for all phases of the proposed project
• Conducted project proposal overview sessions with Confidential Stakeholders
• Participated and collaborated in meetings concerning the project proposal with Proposal Team

Confidential, Dallas, TX

AX Application Architect - Sr. Managing Consultant

Responsibilities:

• Provided architectural perspective and advisory role on the implementation of the EMT/Tokenization Solution across the entire Confidential Organization
• Developed GAP - FIT Analysis and recommended solutions to address GAPS
• Participated in ISV demonstrations and researched their solutions to specific issues
• Supported consultants in the gathering of business requirements.
• Trained clients and end-users in the development and use of Test Scripts.
• Signed off on the Functional Design Documents (FDD) developed by Consultants.
• Participated and collaborated in meetings concerning the project with the Project Management Team

Confidential, Virginia Beach, VA

MS Dynamics AX 2012 Senior Consultant

Responsibilities:

• AX Application Consultant for 2012 R3 Implementation.
• Setup and configured AX 2012 R3 modules GL, AP, AR, Fixed Assets in multi-company implementation.
• Collaborated with End-User and Project SME Team in project and update meetings.
• Conducted discovery sessions with end-users for GAP-Fit Analysis and Modules Configurations.
• Conducted discovery sessions with end-users for departmental reporting needs.
• Created FDD’s for all reports that were identified as GAPS.
• Setup and configured Management Reporter for Standard Financial and multi - company Consolidation Reports.
• Trained end users on AP and AR Daily processes and procedures

Confidential, Austin, TX

MS Dynamics AX 2012 Financial Consultant

Responsibilities:

• AX Application Consultant for 2012 R3 Implementation.
• Setup and configured AX 2012 R3 modules GL, AP, AR, Fixed Assets in multi-company implementation.
• Setup and configured AX 2012 R3 modules OA, System Administration, Cash & Bank Management in multi-company implementation.
• Conducted discovery sessions with end-users for GAP-Fit Analysis and Modules Configurations.
• Developed and tested Test Scripts for AX financial modules.
• Setup and configured Management Reporter for Standard Financial and Consolidation Reports.
• Trained end users on AP and AR Daily processes and procedures.
• Collaborated with End-User and Project SME Team in project meetings.

Confidential, Jacksonville, FL

MS Dynamics AX 2012 Sr. Functional Business Analyst

Responsibilities:

• Responsible for managing DAX BA’s in the Confidential ERP space. Increased the overall effectiveness of our Business Analysts by instituting training and creating a BA toolkit for the BA Team to use. Coached BA team members on what they needed to do to respond to issues in their respective areas, documentation reform and customer service impact.
• Conducted business requirement gathering sessions, business process overviews and produced BRD, FRD and FDD documentation.
• Drove process improvements and handled enhancement requests for the buyer community
• Developed and cultivated core communications between project team members in the user and IT communities within the Confidential retail space. Performed key stakeholder role as the ERP representative on multiple cross-functional team projects. Served as project manager for implementing EDI across Confidential to improve the purchasing volume within the EDI space.
• Developed queries and troubleshooting techniques to help with AX production support ticket resolution. Developed dashboard metrics for ongoing ERP work. Responsible for the content of many of the DAX releases.

Confidential, Minneapolis, MN

MS Dynamics AX/ERP Consultant

Responsibilities:

• Consultant role for the Design phase of project
• Designed Functional Design Documents (FDD) for various GAPS
• Configured AX 2012 modules GL, AP, AR, and Fixed Assets in the Confidential Environment
• Configured AX 2012 modules OA, HR, Cash & Bank Management, Travel and Expense in Confidential Environment
• Configured AX 2012 modules Procurement, Product Inventory Management in Confidential Environment
• Created AX 2012 Test Scripts for modules used in Confidential Environment
• Trained clients and end-users on the use and development of Test Scripts
• Participated and collaborated in meetings concerning the project with the Project Management and SME Team MS Dynamics AX/ERP Consultant Official Training
• Trained on Dynamics AX 2012 Financials and acquired Certification in AX 2012 Financials
• Trained on Dynamics AX 2012 Trade & Logistics and acquired Certification in AX 2012 T & L

Confidential, Roswell, GA

MS Dynamics AX/ERP Consultant

Responsibilities:

• Solutions Architect Role for the diagnostic and analysis phase of project
• Developed GAP - Fit Analysis and recommended solutions to address GAPS
• Participated in ISV demonstrations and researched their solutions to specific issues
• Supported Consultants in the gathering of business requirements
• Trained clients and end-users on the use and development of Test Scripts
• Signed off on Functional Design Documents (FDD) developed by Consultants
• Participated and collaborated in meetings concerning the project with the Project Management Team

Confidential, Colorado Springs, CO

MS Dynamics AX/ERP Business Analyst

Responsibilities:

• BI360 Solver Business Intelligence Reporting Administration and Support
• Atlas 4.0 Reporting and support for the Financial end-users
• Setup AX 2009 Go-Live Support and Implemented AX 2009 Helpdesk
• Created and setup AX 2009 Security Groups and Permissions
• Customized Forms and changed the AX user interface using AOT and X++ Code
• Created and instituted AX2009 Training for end users
• Supported AX 2009 AP, AR, GL, Production, Inventory Management Modules
• Setup and supported Expense Management, Enterprise Portal and Role Center

Confidential, Dallas, TX

MS Dynamics AX Consultant

Responsibilities:

• Followed AGILE Implementation methodology and produced deliverables pertaining to the Finance Module, particularly G/L, AP and AR
• Followed AGILE Implementation methodology and implemented the Inventory Management Module, particularly Distribution and Warehouse
• Manipulated data using the AOT - Created Forms and Data Look-up Tables and changed the AX user interface using XML schema and X++ Code
• Implemented ERP software solution product and trained end users on solution.

Confidential, Jacksonville, FL

MS Dynamics AX Consultant

Responsibilities:

• Supported implementation software solution as MSDAX consultant
• Analyzed requirements and documented processes and developed posting profile template
• Followed implementation methodology and produced deliverables.
• Implemented ERP software solution product and trained end users on solution.
• Provided support, enhancements and developed reporting solutions using appropriate tools

Confidential, Fairburn, GA

ERP Consultant / Financial Analyst

Responsibilities:

• Requirements gathering - independently obtained high-level and detailed requirements from various business process owners.
• Analyzed requirements and prepared a gap-fit analysis before finalizing a configuration/customization requirement document.
• Followed implementation methodology and produced deliverables.
• Implemented ERP software solution product and provided support and trained end users on solution.

Confidential, Marietta, GA

Technical Systems Trainer / MS Dynamics AX Applications Specialist

Responsibilities:

• Configured AX modules for GL, AP and AR in a controlled Training environment.
• Conducted business gathering requirements and documented business processes and trained end-users on the advantages, benefits and features of Confidential AX.
• Provided support, upgrades, enhancements and expansions to reporting environment and data model

Mortgage Financial Analyst / Consultant

Confidential

Responsibilities:

• Managed all aspects of mortgage lending operations with various clients, in an inbound lead generated environment. Analyzed industry indicators and assigned interest rates and annual percentage rates to meet local, state and federal guidelines