SUMMARY:

• 15+ years of IT experience in Infrastructure, Release and Deployment Management, Project Management, Onsite - Offshore Team management in various verticals including Telecom, Manufacturing, Utilities, Retail, Agro research, Banking and Finance
• In-depth knowledge of project management methodologies (scrum, waterfall and PMI), Enterprise Data Center operations, ITIL based Service Delivery model (ITIL and ITSM) along with expertise in remote management and Onsite/Offshore project delivery
• Successfully managed complex projects with-in budget and delivered on schedule
• Managed POP sites builds to expand the CDN and DX architecture/infra presences for AWS customers
• Managed planning & reporting functions using the internal AWS BI solution. Ex Tableau & Redshift
• Managed BIG DATA (Hadoop) cluster buildout in datacenter following Confidential big data design standards
• Managed complex ERP(Oracle) upgrade projects for key financial applications and generated the finical reporting through Oracle Business Intelligence Enterprise Edition (OBIEE)
• 7+ Years Project Management experience managing business-critical Infrastructure / Application upgrade Projects worth over USD $5 M
• Skilled communicator often involved in co-ordination of large number of groups with varying skills at multiple locations to accomplish tasks and goals, equally adept at delivering complex technologies
• Proven ability to analyze the business needs and deliver on time and within budget
• Implementations were managed through Agile-Scrum, Waterfall & PMI methodologies according to project and organization needs
• Managed large IT team and delivered solutions successfully
• Maintained excellent relations with clients and providing value added customer service, ensuring quality and service norms
• Ability to perform at high level, meet deadlines with quality delivery
• Strong production support, trouble shooting, implementation and configuration skills
• Analytical, Versatile, Quick Learner, Excellent problem solving and debugging skills

CORE COMPETENCIES:

• Project Management
• Enterprise Release Management
• Datacenter Management
• Strategic Planning
• ITIL based Service Level Delivery Management
• Business Continuity Planning & Disaster Recovery
• Mentorship, and Development, Vendor Management

TECHNICAL SKILLS:

Domain: Telecom, Manufacturing, Power & Utilities, Hi-Tech, Retail, Agro research, Banking, Finance

Operating Systems / Platforms: Windows NT4, 2000, 2003, XP, Windows 7 & 10

Hardware: HP-Compaq, IBM & Confidential Blade Servers, SUN, Cisco 2600 routers and switches

Tools: Clarity, HP-PPMC, Citrix, MS Office Visio, MS Office Project, Quest, BMC Remedy incidence and change mgmt., Tivoli CCMDB, Tivoli (EQ) Enterprise Monitor,, EPIF, TABASCO, Live-link, CHASM, BLIPS, VDC, Estimation tool, Single Entry point, Citrix Meta Frame(VDI), Netcool (Monitoring tool),OAM,OIM CAMMS, CSS,WOOSH, BRIDGE, Open-reach (Diagnostic tools), Bridge (Change Management), Microsoft TFS, Tableau & Redshift, Oracle Business Intelligence Enterprise Edition (OBIEE)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Program Manager

Responsibilities:

• Managing Edge POP (Point of presences) build program to support the AWS infrastructure growth
• Work involved building the infrastructure to support AWS CDN architecture inside COLO Data center. Major activities involved Architecture reviews, scope planning, capacity planning, implementation planning and execution, post-implementation planning and execution (cut-over and normalization)
• Vital task in the program is to work with cross-functional teams to drive vendor management (COLO), data center design, security risk assessment and deploy the completed designs
• Hybrid Agile methodology is used to manage the project using internal Amazon program management tool, Kanban is used for tracking and reporting the project progression to the stake holders and senior management team
• Plan the project in line with the Business needs and prioritize the delivery according to the business commitment to external AWS customer
• Used Tableau (BI) & redshift database for planning and reporting the program progression to the senior management
• Manage, assist and supporting all project related activities ensuring that all key stakeholders are engaged and that the Service and Support organization’s functional and non-functional requirements are delivered
• Deploy the project in line with structured project management guidelines and publish the timelines, share the status updates with the program team and customer on weekly basis

Confidential, Austin, Texas

Project Manager - Sr Advisor

Responsibilities:

• Worked for SEAL Divestiture program as a Project Manager, managing helpdesk & operation support migration
• Prepare Transition and Transformation Plan with key milestones in planning, execution / monitor & control and closure
• Identify delivery leads and knowledge transfer champions
• Facilitate KT planning in accordance with RACI chart (within scope)
• Oversee virtual and onshore knowledge transfer sessions. Manage schedule, cost and scope of knowledge transfers thereby ensuring service delivery excellence
• Manage readiness for network, access, security, export compliance, data privacy and tools needed for handover of responsibilities
• Ensured shadowing and reverse shadowing mechanisms are used as a global practice
• Ensured smooth sign offs on the knowledge transfer, and overall transition acceptance criteria
• During the entire phases of the transition program, manage the risks, issues, actions and decisions
• Drive lessons learned exercise with the PMO team at the closure of the transition
• Used Oracle Business Intelligence Enterprise Edition (OBIEE) to generate financial reporting for senior management
• Worked on Confidential print program in upgrading applications across business
• Work involved moving and Virtualization of multiple key Application & servers in Confidential data center in North America region. Major activities involved Architecture reviews, scope planning, capacity planning, work scheduling, implementation planning and execution, post implementation planning and execution (cut-over and normalization)
• Work involved co-ordination with different business groups and managing multiple environments, CCB and submitting CR for approvals, Readiness reviews and Go-Live release planning
• Managed and successfully implemented Hadoop (BIG data) build-out in the data center following Confidential architectural design for Hadoop (Big data)
• Managed and successfully implemented Oracle ERP upgrade for Confidential key finance, sales & inventory management applications
• Work on Confidential Legacy application upgrade projects and successfully implemented system & application refresh
• Working on complex data center move project for Confidential legacy infrastructure separation
• Identify the Risks & Mitigations involving in the project process
• Plan the project in line with the requirements provided by the customer (Business unit)
• Prepare the effective project schedule plan and deliver the project deliverables according to the schedule plan
• Deploy the project in line with structured implementation guidelines using the TFS tool (hybrid Agile) and publish the timelines in Kanban board, progress updates of the project to the stakeholders
• Manage, assist and supporting all project related activities ensuring that all key stakeholders are engaged and that the Service and Support organization’s functional and non-functional requirements are delivered. Coordination with multiple stakeholders is the key here

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Worked for PG&E utility division as a Project Manager, involved in Utility division Datacenter upgrade project
• Work involved moving and Virtualization of multiple key Applications, Database & Servers in data center in California region. Major activities involved Architecture reviews, scope planning, capacity planning, work scheduling, implementation planning and execution, post implementation planning and execution (cut-over and normalization)
• Responsible for managing and supporting data center upgrade. Work involved co-ordination with different business groups and managing multiple environments, CCB and submitting CR for approvals, Readiness reviews and Go-Live release planning
• Identify the Risks & Mitigations involving in the project process
• Plan the project in line with the requirements provided by the customer (Business unit)
• Prepare the effective project schedule plan and deliver the project deliverables according to the schedule plan
• Deploy the project in line with structured implementation guidelines and publish the timelines, progress updates of the project to the stakeholders
• Manage, assist and supporting all project related activities ensuring that all key stakeholders are engaged and that the Service and Support organization’s functional and non-functional requirements are delivered.
• Coordination with multiple stakeholders is the key here

Confidential

Project Manager

Responsibilities:

• Work involves moving and Virtualization of multiple key Messaging servers from Alpharetta (GA) datacenter to France cloud data center.
• Major activities involved Architecture reviews, scope planning, capacity planning, work scheduling, implementation planning and execution, post implementation planning and execution (cut-over and normalization)
• Responsible for managing and supporting Cloud messaging migration projects and Mobility solution. Work involved co-ordination with different business groups and managing multiple test environments, CCB and submitting CR for approvals, Readiness reviews and Go-Live release planning
• Identify the Risks & Mitigations involving in the project process
• Plan the project in line with the requirements provided by the customer
• Prepare the effective project schedule plan and deliver the project deliverables according the schedule plan
• Deploy the project in line with structured implementation guidelines and publish the timelines, progress updates of the project to the stakeholders
• Manage, assist and supporting all project related activities ensuring that all key stakeholders are engaged and that the Service and Support organization’s functional and non-functional requirements are delivered. Coordination with multiple stakeholders is the key here
• Job includes solution analysis and design, using FTE solution to understand resource / engineer requirements
• Managing Demand Supply details with delivery, transition and transformation stakeholders
• Plan and design the hiring tracker and work with sourcing, business operations and delivery management teams to manage hiring timelines
• Prepare Transition and Transformation Plan with key milestones in planning, execution / monitor & control and closure phases
• Identify delivery leads and knowledge transfer champions
• Facilitate KT planning in accordance with RACI chart (within scope)
• Oversee virtual and onshore knowledge transfer sessions. Manage schedule, cost and scope of knowledge transfers thereby ensuring service delivery excellence
• Manage readiness for network, access, security, export compliance, data privacy and tools needed for handover of responsibilities from onshore to offshore centers (in Europe and in Asia)
• Drive Client university programs to ensure the resources working for the client understand industry, strategic goals and partnership solution overall
• Ensure shadowing and reverse shadowing mechanisms are used as a global practice
• Manage pilot phase and RTPA exercises before go live
• Ensure smooth go live of services at the offshore centers thereby helping the organization reduce cost through onshore contractor reductions
• Ensure month on month billing in accordance with account financial plans
• Ensure smooth sign offs on the knowledge transfer, and overall transition acceptance criteria
• Overlook stabilization phase post go live for all the services
• During the entire phases of the transition program, manage the risks, issues, actions and decisions
• Drive lessons learned exercise with the PM team at the closure of the transition

Confidential

Release Manager

Responsibilities:

• Taking care of Euro-tax glass’s project implementation
• Preparing the Release Plan for the new application implementation
• Identify the Risks & Mitigations involving in the application release process
• Preparing the strategy plan to overcome the risk & mitigations in the application release process
• Plan the releases in line with the requirements provided by the customer
• Validate the deployment and rollback plans during application release validation process
• Build the effective release packages for the deployment of changes into production
• Test the release mechanisms to ensure minimum disruption to the production environment
• Review preparation for the release to ensure maximum successful deployments
• Deploy the release in line with structured implementation guidelines and publish the timelines and progress updates of the release to the stakeholders
• Communicate the Business and user groups on the down time during the release process
• Manage, assist and supporting all release related activities ensuring that all key stakeholders are engaged and that the Service and Support organization’s functional and non-functional requirements are delivered. Coordination with multiple stakeholders is the key here
• Working as the Line of Business lead for services introduction team and managing a Team of 10 members
• Produced operate work packages for entire project releases
• Manage, assist and supporting all application release related activities ensuring that all key stakeholders are engaged and that the Service and Support organization’s functional and non-functional requirements are delivered Coordination with multiple stakeholders is the key here
• Coordinating to meet quality standards in delivery by involving in Quality planning and management including definition of QA metrics, work load analysis for performance testing, Test Planning, Execution, collection and presentation of various reports
• Actively involved in the application Release Management Transformation initiative and contributed towards the identification of process improvement opportunities to help achieve a step-change in the process within the client organization
• Worked as Jeopardy Manger and managed a Team of 35 members
• Troubleshoot the network issues using the EOAM (Enterprise Operation, administration and management) used for link monitoring, remote fault detection and remote loopback
• Performing quality audit for the team and sharing the information with the client. Providing quantity feedback to the individual team members
• Client interaction regarding the process changes and sharing the process update with the team members on daily bases
• Participating in process performance calls such as Daily, Weekly and Monthly calls