SUMMARY

• 10+ years of IT experience in the areas of Project/Program management, IT Consulting and offshore management for complete software project lifecycle from software development, testing through production support etc
• Extensive experience in requirements gathering, technical and functional design, software testing, both at offshore/onsite, QA process, QA audits, financial planning, management of scope, budget, people, efforts, risks, issues and dependency, Communication Plan, Stakeholder Management, Team Leading & Project Management
• Managing contracts, Procurement, delivery, RFP s, RFO s and SLAs for multiple projects acting as single point of contact (PMO) to the clients
• Experienced portfolio management professional with exceptional report building skills
• Strong technical and analytical aptitudes with problem - solving strengths to drive projects to on-time, on-budget and high-quality Completion
• Certified in Project Management, IT Service Management (ITIL) and Advanced Java (SCJP)
• Experience in SDLC processes from a Product Development perspective
• Disciplined in a Remote/Tele-worker environment while utilizing project management skills

TECHNICAL SKILLS

Project Management: MS Project Enterprise, MS Visio, Sharepoint, MS Excel, JIRA, Clarity, Team Dynamix, Confidential PPM, Rally

OS: Windows, Unix, Mac OS X, iOS

Programming Languages: C, C++, Java, PHP 4/5, Python, JavaScript, Java Servlets, jQuery, VBScript, Spring MVC, HTML, XML, CSS

Software: Adobe Suite, Content Management Systems, Visual Studio Team server, Eclipse, SAP ABAP applications, Remedy, IBM Connections Suite, O365, CompassOne, Campus, K360, Tableau

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Washington

Responsibilities:

• Identify trends in data to provide perspective on business solutions, applying knowledge of business financials, market opportunity, Confidential strategy and competitive environment to inform decisions
• Create a systematic approach/framework for envision, build, release, and support solutions including readiness and training to Sales and Delivery resources worldwide
• Evaluate competitive solutions, identified early adopters, engaged directly with customers and field resources to understand their needs as requirements to build solutions
• Analyse performance metrics to develop strong business cases for investment
• Playing an integral role defining Offers and Solutions Roadmap, using success metrics to ensure customer requirements were met, both in terms of solutions functionality, fundamentals, and customer success.
• Support “IP Governance Framework” to standardize end-to-end process for solutions development & release, tracking and reporting, while accelerating deal velocity and driving use of standard offers for increased margin

Software Development Manager

Confidential, New Jersey

Responsibilities:

• Prepared internal reports on specific applications of blockchain technology
• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Configures commercial off the shelf solutions to align with evolving business needs
• Wireframe product user experiences
• Manage the roadmap, refine feature ideas and maintain existing features to drive business goals

IT Project Manager

Confidential, Washington

Responsibilities:

• Building collaborative working partnerships with key business units, to broaden IT corporate strategic planning and service transitions like 3rd party re-locations and cloud based services
• Perform SDLC with BI Data warehouse on Oracle Platform interfacing with Cognos, Informatica, Documentum and SQL database applications
• Prepare, implement and manage Project Plan, QA Plan and Development/QA schedules
• Managed resource and equipment requirements for multiple projects, oversaw all reports and documentation
• Ensure quality processes, tools, and practices were implemented to meet objectives

Senior IT Project Manager

Confidential

Responsibilities:

• Project SPOC for all external customers and partners as well as internal project team members on projects being managed
• Develop business relationships with client stakeholders and gain client confidence by demonstrating knowledge of Telecommunication’s Professional Services offerings, and how the custom solution meets the client business requirements
• Directed all phases of the software test management life-cycle, from inception through completion, delivering goals on time, within budget, and to specification Successfully managing test data, bill to bill, performance and integration testing teams
• Coordinated the efforts internally and with 3rd party vendor of the projects
• Administer the Clarity and SharePoint PPM tools for the Markets Group including managing the list of active users and projects, ascertaining data quality through periodic reviews with resource and project managers, and supporting applicable audits
• Worked on Confidential Billing platforms with emphasis on scripting to address gaps in vendor delivery of services and functionality. Operational process development for optimizing data within billing accuracy such as such as rate plan migrations, data correction, and promotional support
• Developing project plans, schedule, estimating cost, planning budget Project milestone tracking based on the planned schedule and cost
• Collaborated with Compliance and Information Security (InfoSec) for Risk Assessment, Vulnerability scans/ Application Penetration Tests Conducted Steering Committee periodic performance reviews with senior management, sponsors of the projects Collaborated with senior level business and IT resources to ensure the project's strategy, planning and delivery approach will achieve the desired end results
• Utilized change management and change control process to ensure any changes to project scope were controlled and coordinated to minimize increase to project cost, disruption to effective utilization of resources, and progress with implementing the project scope. Headed multiple projects concurrently, led cross functional teams, prioritized project work to meet business goal.
• Built reports on Clarity for organizations to provide a complete inventory of all their telecom equipment, vendors, procurement and expenses

Senior Consultant

Confidential

Responsibilities:

• Collaborating with cross-functional teams across multiple geographies and ensuring the successful delivery of projects
• Day to day Co-ordination & Correspondence with the vendors( Confidential, Huawei, Wipro, TechMahindra, Technotree)
• Vendor performance management and reporting. Strong orientation to Quality Control
• Process Monitoring, Roadmap management, Governance meetings and improvement planning
• Set up project governance structure and prepare an integrated view of progress against the plan and highlighting risks
• Organizing status meetings and sending the status report (Daily, Weekly etc.) to the client & release management Peer reviews, coordination with external team & UAT teams
• Managing CAPEX (Motivations, PO's, Reallocations, Commitment and Capitalization)
• Communication on the change management and achievements in analytical manner
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Maintained automation suite using QTP/ Quality Centre
• Review of HLD, Test Strategy documents prepared by design team
• Involved in Test Strategy Specifications & Traceability Matrix as per functional specifications
• Coordinated in setting up the test environments (instances) with LS-TEM team
• Oversee Sanity, System, Functional and Regression testing
• Reporting and tracking the detected defects through MQC

Confidential

Project Manager

Responsibilities:

• Provided project status updates and project readouts to client leadership at the Executive level
• Overseeing end to end Project Delivery and management of the delivery with the project budget
• Tracking project risks and issues, including escalations as required
• Lead project resources to ensure timely completion of Project tasks and deliverables. Initiated and implemented new strategic initiatives, focused on improvement in productivity, Operational efficiency.
• Impact Analysis and Value mapping of the processes executed in each cycle
• Developed, managed and maintained ongoing work plan and coordinated schedules and activities. Ensured all milestones, financial targets and success metrics are met
• Developed and executed audit plan as per process delivery and clients’ expectations

Project Manager

Confidential

Responsibilities:

• System Study, Detailed Requirements gathering, Gap Analysis, Configuration, Build/Customization, Testing, Data Migration, Simulation and Go-live
• Managing Scope, Risk and Change Control; drawing contractual documents, Statement of Work (SOWs), commercials
• Creating High Level plan and Integrated project plan (Including peripheral systems and external dependencies) using MS Project and XL
• Base lining and managing the scope and estimates for the Business Design, QA, Architecture and Cutover tracks
• Defect-tracking, Root Cause Analysis, recommendations to prevent re-occurrence and monitoring effectiveness
• Facilitate the team in developing the Steps of Doneness for maintaining traceability of overall doneness of scope
• Review the base-lined scope matrix along with other artifacts such as plans and SOD with the project architects and leadership
• Document assumptions, dependencies and risks affecting the plan and review with Project Leadership
• Monitor the progress towards phase/project completion using MLP and SOD. Manage Issues and Risks
• Preparing the weekly status report/dashboard for the track and review with the project leadership
• Mentoring people through strong interpersonal skills and empowering team in decision-making

Associate Project Manager

Confidential

Responsibilities:

• Worked as an Associate Project Manager for high care customers in Africa, MENA and Europe regions to deliver products end to end in the Mobility and VAS segment
• Participated as a SPoC in Steering Committee meetings on regular basis to track ongoing projects
• Responsible and accountable for the coordinated management of multiple related projects
• Responsible for financial reporting to the interested stake holders; Programme Director, Step Change Governance Board and Finance Team
• Oversee product releases by coordinating Engineering, Software Quality Assurance, Technical Communications, Knowledge Management, Internal Compliance, Application Support, Delivery Services, Operations, Sales, Marketing, Reporting, and Technical Communicators
• Provide Project Profitability - Revenue Forecasting (Project Level). Assist in preparation, data gathering, presentation and analysis of all capital forecast including, quarterly, annual and long term forecasts
• Prepared various reports to Management which gives overview on historical trends, forecasts, project roadmap, Project Traffic Light, Staffing plans, utilization, Time sheets, CAPEX/OPEX status, new initiatives etc