PROFILE SUMMARY:

Conscientious project management professional skilled at planning and executing large - scale projects to solve problems in complex organizations. Proficient in assembly and management of cohesive project teams through design, development and implementation of people-process and technology-based business solutions delivered on time and within budget in banking, insurance, telecommunications, and manufacturing. Strategically focused, analytical, and detail oriented. Experience with building up fit.

TECHNICAL PROFICIENCIES:

Project Management Tools: MS Project, Clarity, Project Control Module (PCM), Program Project Reporting Tool (PPRT)

Office Automation Tools: MS Office Suite (Word, Excel, PowerPoint, and Access)

Graphic Design Tools: MS Visio, AutoCAD, Adobe Photoshop

Collaboration Tools: MS Outlook, SharePoint, Adobe Acrobat, WebEx, Skype

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Completed PMO deliverables (work plan, status reports, etc.) for Wholesale Financial Crimes, a project required to fulfill a consent order specific to customer information outside the US (OUS)
• Facilitated the completion of business requirements documents for 15 projects related to Cornerstone, the system of record for customer information

Confidential, Charlotte, NC

PMO Lead / Project Manager

Responsibilities:

• Displayed leadership and applied organizational skills while performing a variety of PMO-oriented tasks for GFC Change Management.
• Gathered weekly status reports from project managers responsible for regulatory reporting projects classified as either a “Matter Requiring Attention (MRA)” or a “Matter Requiring Immediate Attention (MRIA)” mandated by the Federal Reserve Bank (FRB) and consolidated status reports into a formal presentation presented during a weekly status meeting with key stakeholders
• Performed other PMO support tasks such as administering the group’s SharePoint site, share drive, etc.
• Expanded the scope of PMO Lead to Project Manager enabling the application of both interpersonal and project management skills.
• Assumed responsibility for the management of eight (8) regulatory projects. Performed project management tasks which included the facilitation of routine project meetings, and the collection, documentation and reporting of weekly project status
• Assigned responsibility for a project requiring the implementation of new Enterprise data management standards. Worked with data management team to gather and report status on a weekly basis. Facilitated a Global weekly project status meeting.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Utilized project management, technology development and release management skills .
• Developed comprehensive work plan to facilitate coordination of activities required to complete the initial implementation of the
• Enterprise Policy, its supporting governance routines and SharePoint technical components used to obtain attestation by the senior leadership team for over 800 “Critical-Use Spreadsheets” across the Enterprise
• Liaison between the business and the SharePoint technical support team.
• Developed business requirements, scheduled technical releases and testing activities, developed test scripts, conducted User Acceptance Testing (UAT) / production validation testing, published release bulletins to impacted associates on a quarterly basis and provided ongoing user support.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Provided more timely and effective customer service to those impacted by death or divorce
• Extended the MHA program expiration date and simplified the income verification process to further expand the population of borrowers who could apply for assistance under MHA
• Identified, validated and remediated suspicious loan activity that was indicative of potential fraud.

Project Manager

Confidential

Responsibilities:

• Designed and developed a new quality control testing platform.
• Documented the current business environment using a series of process flow diagrams in MS Visio
• Developed the Phase I Business Requirements Document (BRD)
• Facilitated the population of the Interim Test Information Repository (ITIR), a SharePoint site intended to hold the entire inventory of scenarios tested by the QC Testing team.

Confidential

Senior Change / Portfolio Manager

Responsibilities:

• Managed portfolio of projects that remediated ‘Declining and Not Permitted’ (DNP) technology
• Developed training materials and delivered ‘Process Enablement’ refresher training to over 300 fellow Change Managers.

Confidential

Senior Change Manager

Responsibilities:

• Worked with business leads and key technology resources to develop a strategic multi-generational business plan
• Defined business requirements for key technology initiatives required to meet stated business objectives
• Estimated effort and prepared detailed work plans for completion of projects and other required project management deliverables
• Identified required project resources, organized project workgroups and lead workgroup activities
• Facilitated communication among project participants and key stakeholders through routine project meetings, weekly status reports and monthly steering committee meetings.

Technical Project Consultant / Manager

Confidential

Responsibilities:

• Coordinated planning / scheduling for the implementation of the ‘Electronic Check Imaging’ project’s major infrastructure components.
• Bank components were implemented ahead of schedule and under budget
• Served as technical liaison to Corporate Real Estate and Trammel Crow during the interior up fit of the Interstate Confidential Lane and Transamerica buildings intended to house bank employees.
• Provided input to design of secure physical spaces to house technology components and developed a relocation methodology and toolkit to facilitate group moves
• Coordinated the activities of key technical experts through all phases of the project development lifecycle for the ‘Personnel2000’ project. Designed and implemented an on-site technical environment used to evaluate the functional and technical capabilities of personnel software products, the first of its kind ever attempted and completed successfully at the bank

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Developed standardized format for documentation of hardware / software configurations
• Implemented request tracking database to enable more efficient processing of client orders
• Conducted analyst performance appraisals and salary reviews.

Confidential, Dallas, TX

Customer Account Liaison

Responsibilities:

• Managed delivery of application software releases as liaison to customer account.
• Designed and implemented new project tracking and release control tools to reduce process inefficiencies
• Introduced new software delivery procedures that improved quality of software modifications.
• Spearheaded formation of quality assurance test team staffed by eight (8) Systems Engineers on a rotating basis.
• Supervised QA testing during software implementations
• Devised structured QA test procedures and established strict standards for software validation
• Fostered quality-conscious attitude that spread throughout application support environment.
• Successfully completed the EDS Systems Engineer in Development (SED) training program
• Designed, developed (coded), tested, implemented and maintained application software
• Promoted to Systems Engineer Supervisor upon completion of EDS Leadership Development Program
• Assessed scope of work, allocated / reallocated work to ensure timely completion of team assignments for customers
• Mentored team members, conducted performance appraisals and administered salaries