SUMMARY

• Over 10 years of professional experience as a Scrum Master/Business Systems Analyst with expertise in understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping and Modeling.
• Experience in preparation of Deliverables, Project Charter Document, Business Requirement Documents (BRD), System Requirement Specifications (SRS), Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM) developing Use Cases and Test Cases, Overall understanding of Service Delivery, (SLA) Service Level Agreements, and Stakeholder requirements
• Recognized as a Subject Matter Expert for more TEMPthan one client applications and systems.
• Assisted project Lead to define optimistic timelines, to create project charter & to conduct project level presentations.
• As an SME, spearheaded conversations to onboard new vendors on client platforms by demonstrating increment in Business value upon implementation.
• Acquired noledge on home grown and industry non mortgage applications/systems in workflow management of Point of Sale(Empower), origination(Empower, Encompass, Desktop Underwriter), servicing(MSP, ALS, AS500) and loss mitigation applications/systems(SMDU)
• Assisted project Lead to define optimistic timelines, to create project charter & to conduct project level presentations
• Performed detailed business analysis/data analysis and co - ordinated extensively with various teams while working with various clients implementing SDLC, Waterfall, Agile/SCRUM and Rational Unified Process (RUP) methodologies
• Led Daily Standup/Scrum meetings to resolve teh conflicts/roadblocks dat occurred during teh sprint life cycle
• Expertise in conducting Joint Application Development (JAD), Joint Application Requirement sessions (JAR)
• Worked on industry standard systems in Mortgages like LPS, MSP, LOS, Foreclosure management etc.
• Have experience in various BI and Reporting tools like Cognos, BO and Microstrategy(SSIS)
• Conducted GAP Analysis, SWOT Analysis, Cost Benefit Analysis, Risk Analysis, and Impact Analysis, modeling Businesses Processes, and prepared Training Manuals and Knowledge Transfer manuals
• Experience in working with QA Teams in defining teh Test Plans and Test Cases, and conducting User Acceptance Testing (UAT)
• Contributed effectively in developing Experience developing web-based applications, wireframes, mockups and web services on SOA(Service Oriented Architecture) platform.
• Experience in Offshore support and Co-ordination with global users for development and User testing.
• Excellent oral and written communication skills, interpersonal skills, and analytical skills and experience of working in high pressure environments.
• Key Artifacts or Diagrams Produced to Capture Business/Functional/Solution Requirements::Produced
• Business Requirements Document/Specification

TECHNICAL SKILLS

Packages/Tools: MS Office, MS Project, MS Visio, Requisite Pro, Rational Rose, Informatica, Toad, WinCVS, SVN, PVCS, Oracle, NICE Actimize

Testing/Management Tools: WinRunner, HP Quality Center, TestDirector, Bugzilla, Clear Case

Testing Tools: Quick Test Pro, Win Runner, Load Runner, Quality Center, Test Director, Silk Test, Silk Performer, Rational Clear Quest

Languages: C, C++, XML, HTML, Java, SQL, Visual Basic

Application Servers: IBM Web Sphere, BEA Web Logic and IIS, Microsoft

Operating Systems / Platforms: Windows 9x, 2000, NT, XP, UNIX, Linux, DOS

PROFESSIONAL EXPERIENCE

Confidential, Westlake TX

Product Manager/Scrum Master/Systems Analyst

Responsibilities:

• Worked as a Product Owner/Analyst in Corporate Technology Group on Ethics and Compliance Surveillance projects. Performed Project Management/Scrum master tasks by running Scrum Meetings, sprints, tracked and maintained all projects in JIRA and created custom reports for management.
• Worked closely with Matrices and Analytics team to analyze teh AS-IS & TO-BE processes to no teh key findings, teh short/long term considerations and its benefits of business proposals and business cases.
• Worked in hybrid Agile Methodology of application iterative development and analysis.
• Acted as a liaison between business users and system development team during development process. Also managed offshore teams in terms of resource allocation and budgeting.
• Created User Stories, Story boards, Business/System Requirement Documents (BRD) Process Flows, RACI Matrices, Impact analysis documents, visio diagrams, Data mappings, user training manuals, system architecture diagrams and management reports for more TEMPthan twenty forensics and surveillance models. Also, created custom templates for various business and functional documents.
• Performed in-depth data analysis and tasks for data sourcing for models. Created complex calculations for model analytics.
• Worked on custom Actimize Dashboards, Tableau reporting, DART reporting and JReports.
• Was involved in automation and continual application enhancement to suit business needs.
• Gained extensive noledge on NICE Actimize Case Manager Tool and solicited teh tool to other Business areas to demonstrate its value in streamlining their processes.
• Worked with compliance auditors and created requirements to make models compliant with FNRA and SEC guidelines.
• Acquired training for Amazon Web Service and Azure and performed analysis for potential cloud implementation in certain areas (Pending Certification)
• Furnished use cases and performed testing on multiple forensics models and assisted users with User Acceptance Testing.
• Was actively involved in Release Management and environment preparation for a production release.

Confidential, Dallas TX

Scrum Master/Vendor Integration Support Specialist

Responsibilities:

• Started as an Analyst/Scrum Master and recognized as a SME on Confidential SMDU application within a very short span.
• On-boarded more TEMPthan 8 vendors (Major Financial Institutions) to teh SMDU platform, being SME, got involved in on-boarding new vendors and supporting existing vendors on teh application.
• Acted as a SPOC for external vendors, representing teh Vendor Integration team.
• Was assigned to re-engineer an application and improvise its efficiency.
• Expertise in loss mitigation, retention and liquidation workouts offered by Confidential including HAMP.
• Actively participated in teh brainstorming sessions and contributed towards teh construction of teh process flow.
• Created Integration documents, guides, user manuals and data glossary for external clients.
• Created demos and presentations of teh application and presented them to external vendors/customers.
• Conducted detailed Data Mappings for external customers/vendors.
• Performed in-depth data analysis on teh data required to be captured and fetched from teh metadata repository.
• Was actively involved in Release Management and environment preparation for a production release.
• Modified and updated complex calculations used by teh application based on teh business needs.
• Created analysis documents with process flows to demonstrate teh future state of teh functionality.
• Performed detailed and complex analysis on teh Business Rules for different Mod programs offered by Confidential and made updates to improvise teh existing rules.
• Actively involved in Vendor Integration with new releases.
• Performed regression testing on past releases to ensure smooth operation of teh application.
• Conducted in-depth root cause analysis for identifying teh problem source and recommended potential solutions to overcome teh issues.
• Created descriptive use case to acquire business approval on design of new functionality.
• Furnished numerous scenarios and co-ordinated with QA Team to define and create teh Test Plans/Scenarios/Cases

Confidential, Plano TX

Sr. Business System Analyst

Responsibilities:

• Prepared and analyzed AS IS and TO BE in teh existing architecture and performed Gap Analysis
• Was recognized as an SME for Director Scripts (scripts to perform task automatically in MSP) on MSP
• Actively participated in enterprise project and was involved in installing, deploying and testing MSP related applications across various platforms and documenting teh errors and provide solutions.
• Was involved in infrastructure as well as front end projects along with setting up new environment and structure for housing code.
• Implemented a suitable Change Management process and supported teh existing Mortgage Servicing projects
• Was involved in automation and continual application enhancement also acted as a SME for MSP Director Scripts
• Created Project Charter, Project Management Plan
• Was a part of teh HAMP training proposed by Freddie Mac.
• Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio
• Assisted teh quality team on testing of document imaging system in Mortgage Servicing.
• Analyzed critical business reports and worked closely with teh Business Intelligence Team(BI)
• Worked on mapping of Web services from LPS to Enterprise Interface Partners on MSP
• Sketched diagrams of proposed and existing systems using Visio, created mocups and wireframes to demonstrate application functionality.
• Coordinated with Analytics team and generated multidimensional reports using MicroStrategy suite
• Tracked and Reported Team/Individual progress and took appropriate action to complete deliverables (have experience in Clarity(Project Management tool))
• Coordinated with offshore team for Designing & implementing enhancements.
• Worked with teh Quality Assurance team to create Test Plan and Test Cases and conduct unit, integration, and system testing, assisted QA lead in developing quality procedures and ensuring dat appropriate documentation is in place.
• Conducted User Acceptance Testing (UAT) and User Trainings

Confidential, CA

Business System Analyst

Responsibilities:

• Assisted PMO Leadership Team with teh coordination and administration of teh Project Management Office including but not limited to teh following activities: managing and adjusting project timeline, IT development work efforts for standardization of project implementations, administration duties, monitoring deadlines, activity and issue tracking
• Documented functional specifications to automate teh loan approval process for home mortgage (online application, workflow - for teh credit department, upon approval teh system routes teh application to teh underwriters for review)
• Worked on mortgage loan origination fee generation system
• Gatheird and analyzed data in support of SOP’s, business use cases, proposed projects, and systems requirements for mortgage loan origination system using RUP standards
• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD)
• Represented teh business requirements in various alternative views such as analysis models, process flow diagrams and user stories
• Acquired extensive noledge on end to end flow of loan origination system used by teh company
• Conducted Gap Analysis to define teh impact of teh new requirements on teh existing GUI and further prepared Business Impact Analysis Reports
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define teh Business Process
• Used Microsoft Access/Excel advance functions (Pivot Table, Links, Charts, Data Base Export/Import and Queries) to analyze data information and also to create/modify in-house databases.
• Worked closely with teh QA team to ensure quality and performed UAT on various pieces and applications
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage
• Coordinated with teh test team to check teh Weekly Status and Report it to teh Project Manager
• Developed and maintained Service Oriented Architecture (SOA) governance process costing models and metrics ensuring architecture compliance
• Generated reports using Business Objects

Confidential

Business Analyst

Responsibilities:

• Prepared and analyzed AS IS and TO BE in teh existing architecture and performed Gap Analysis
• Document Project Charter, Project Management Plan
• Acquired in-depth noledge of teh banking industry (Mortgage, Assets, and Accounts Receivables/Accounts Payables etc)
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Object-oriented Design (OOD) using Rational Rose according to teh UML methodology
• Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio
• Involved in testing all teh data elements in Mortgage Account Inquiry Service, which is called by CCW to obtain Mortgage loan data from MSP
• Worked on mapping of MSP Web services to Enterprise Interface Partners on MSP
• Sketched diagrams of proposed and existing systems using Visio
• Used BI tools like Cognos, BO to analyze reports for reference and mapping purposes
• Implemented teh entire Agile Methodology of application development with its various workflows, artifacts, and activities
• Acted as a liaison between business users and system development team during development process
• Tracked and Reported Team/Individual progress and took appropriate action to complete deliverables on time
• Implemented a suitable Change Management process and supported teh existing Mortgage Servicing projects
• Conducted user interviews, gatheird requirements, analyzed teh requirements by using Rational Rose, Visio and Requisite pro
• Utilized PL/SQL and Business Objects to create corporate financial reports
• Coordinated with outsource team for Designing & implementing data mart for internal reporting
• Worked with teh Quality Assurance team to create Test Plan and Test Cases and conduct unit, integration, and system testing
• Assisted QA lead in developing quality procedures and ensuring dat appropriate documentation is in place
• Conducted User Acceptance Testing (UAT)
• Participated in developing of Training Materials for teh new technology and User Training
• Worked effectively with Project Manager in handling teh whole project

Confidential

Business Development Analyst/Executive Liaison

Responsibilities:

• Initially started as a Business System Administrator and MIS administrator
• Worked as Liaison between teh business and offshore client for backend business system support, joined as a Business Development Representative later promoted as Executive Liaison in Business Development.
• Developed web forms using HTML in Web application and used code behind Programming using VB.NET.
• Involved in developing Business Logic and Data Access Components.
• Performed and recommended steps to analyze and upgrade teh existing process in order to increase teh efficiency.
• Designed and demonstrated technical solutions for international clients
• Proficient to analyze and document business requirements and system functional specifications.
• Executed in a team to determine teh control strategy of teh process and documented steps for process automation.
• Performed required GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Risk Analysis and mitigation plan, Cost management and ROI analysis, feasibility studies and to define scope efficiently.
• Worked extensively with teh stakeholders and with different levels of management to identify requirements, business events and to develop functional specifications for teh lending procedures.
• Provided projects with pre-project planning expertise; high-level and detailed project definition, as well as acted as teh primary liaison between IT and Business Partner(s) on a daily and project basis.
• Good noledge of stored procedures, views, triggers, deadlock and bottleneck analysis. relevant training and projects:
• Attended developer trainings on Amazon Web Services and Azure.
• Extensive training on Six Sigma and Lean Manufacturing to obtain problem solving, cause and effect analysis
• Certification in Project and Risk Management.
• End to End Mortgage Loan Origination and servicing training
• Got Training on Federal programs like HAMP and GSE
• Successful completion of a project to increase teh sigma level of teh project using DPMO/DPU calculations.
• Developed proficiency to establish ongoing process control, process improvement and quality improvement.
• Team leader for a simulation project for creating Business Request for Proposals and derived effective material management strategies/techniques.
• Executed detailed steps to create Purchase requisition/order, Goods receipt, Invoices and vendor selection.