PROFESSIONAL SUMMARY:

Customer - focused, team-oriented and results-driven Project Management Professional with experience leading and consulting on concurrent medium to large enterprise-wide or cross-functional business and technology projects across diverse industries and geographies. Problem solver who enjoys tackling challenged projects. Proficiency with project management life cycle and sound knowledge of systems development, requirements, user acceptance testing, business process mapping, change management and procurement life cycles. Comfortable communicating and presenting to a variety of levels and audiences, including “C” level. Approachable leader who skillfully coaches and mentors individuals. Strong business and financial acumen through complementary experience in product management.

STRENGTHS:

Vendor Management

Process Improvements

RFI/RFPs, Contracts, SLAs and SOWs

User

CAREER EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Managed the merger of two public pension plans into the Public Service Pension Plan (PSPP) in collaboration with employers and third parties, and subject to regulatory requirements.
• Transitioned onto and managed an in-flight project that had multiple deployments pertaining to insured benefits.
• Provided ad hoc project management support to the Program Manager of a transformation program.
• Smoothly on-boarded active members (including Executives) from the external pension plans into the PSPP and ensured all regulatory requirements and deadlines were met. Presented regular updates to the EVP & Chief Pension Officer, as well as other members of the leadership team.
• Project team is now focused on the transitioning of inactive members.
• Successfully completed a deployment focused on providing insured benefit premium deduction services for a high-profile employer, in collaboration with a third-party benefits administrator.
• Mentored a co-worker interested in pursuing a career in project management.
• Developed planning and execution templates that can be leveraged by future camp Confidential n leads.

Confidential

Director, Business Project Management

Responsibilities:

• Led the implementation of an enterprise-wide, cloud-based Oracle Human Capital Management system in collaboration with multiple vendors, and subject to tight compliance standards and multiple union and association agreements.
• Consulted on related implementations of learning management and facial recognition time and attendance systems, as well as the insourcing of payroll and benefits administration.
• Smoothly transitioned the corporate offices off the legacy payroll system, ensuring all employees were paid correctly and on time and continued to receive benefits without any gaps in coverage.
• Worked closely with Senior Executives and presented weekly updates to the President & CEO.
• Project team is now focused on implementing the HCM system for employees working in Chartwell properties.

Confidential

Senior Project Manager

Responsibilities:

• Established and led high-profile, enterprise-wide or cross-functional projects that were of medium to high level regulatory oversight, complexity and risk. Provided project management consultation on business initiatives.
• Coached and developed a team of 2 Project Managers and 2 Project Analysts who managed or contributed to a wide variety of projects.
• Supported senior leadership by helping drive adoption and sustainment of change and process improvements.
• Coached business partners through the software procurement process.
• Delivered a new enterprise-wide customer problem resolution management system, in close collaboration with a vendor, which required a high degree of commonality across the user base. Presented updates to “C” level Executives.
• Introduced a new customer satisfaction index to the Canadian branch network under a fast-paced timeline, working closely with sponsors and project teams to right-size documents and processes.
• Launched TD Coin Counters to over 300 Canadian branches nation-wide in under seven months from project kick-off, supported by a successful TV commercial. Earned an for my contribution.
• Partnered on a large-scale business initiative led by a consulting firm, providing the firm with best practices for delivering an innovative, fast-paced project within TD’s project management environment.
• Consulted on a market growth strategy initiative led by a regional Executive team, providing guidance on strategy governance as elements of the strategy became national in scope.
• Shaped a team equipped to deal with continual change while continuing to deliver with excellence.
• Earned acknowledgement of my leadership through the receipt of formal and informal mentor requests.

Confidential

Project Manager

Responsibilities:

• Orchestrated the launch of paper/software/online psychological assessment publishing projects focused on fulfilling long-term customer and business needs and subject to tight compliance standards.
• Provided guidance to management on the application of project management and software development methodologies.
• Revitalized a challenged paper/online project by leveraging prior technical experience to help the project team overcome design and development hurdles, leading to the long-awaited implementation of a high-profile, innovative assessment developed by several industry experts in response to emerging trends in psychological measurement.
• Oversaw the launch of a brand-new psychological assessment in paper/software/online formats that set a new industry benchmark.
• Coordinated the delivery of French and Spanish versions of existing products in support of the corporate commitment to accessibility.

Confidential

Product Category Expert/Project Manager

Responsibilities:

• Spearheaded the launch of a new marketing-related digital printing service using Confidential 4 printers, including a print ordering and management technology solution to support the service.
• Determined product positioning and created marketing content and materials, delivered sales tools and, developed pricing and agreements, and collaborated on equipment, materials and resource procurement to support the new service.
• Smoothly integrated an ad hoc service into a highly controlled environment without impacting scheduled printing services.
• Buoyed sales efforts by securing a large value contract with a leading direct marketing company.
• Earned an for leading the efforts to rescue a strategic sales opportunity.

Confidential

Product/Project Manager

Responsibilities:

• Authored and managed the product strategies and plans for the Treasury Services group of foreign exchange, mortgage securitization, retail banking and fixed income solutions.
• Oversaw the implementation and integration of the foreign exchange solution.
• Devised and launched business initiatives designed to improve the client and employee experience.
• Organized the largest functional implementation of the foreign exchange solution under timeline and budget constraints, consisting of the full front-to-back-office foreign exchange application, the transaction processing engine and messaging system, and the web-based trading and settlement application with embedded liquidity engine.
• Orchestrated the launch of the foreign exchange solution in a SaaS capacity. Supported the first client in promoting the solution to their global base of employees and corporate clients, earning a high satisfaction rating from the client during the annual client review process.
• Spearheaded the creation of a business and solution program for new and existing employees to improve product quality, as well as a client communication program designed to improve the overall client experience.
• Provided business support for senior management initiatives and supported account management strategies/plans and targeted sales efforts/proposals.