CAREER SUMMARY:

• PMP & ITIL Certified with Telecommunications, Project Management, and Data Center experience
• Managed Transition/Transformation, Migrations, and Consolidations of Data Center
• Infrastructure & software upgrades & refreshes
• Databases (MSSQL, MYSQL, Oracle) & applications migrations
• Managed software implementations through the SDLC phases (Analysis, Design, Dev/Build, Test, and PROD)
• Tested applications via HP Application Lifecycle Management (HP ALM)
• Experienced in leading internal & external clients, 3rd party vendors, SME’s & Technical Resources
• Budget Forecasting, Tracking, & Burn Rates via Clarity
• Perform Gap, Costs, & Risk Analysis to determine CMO, IMO, & FMO
• Perform Internal Controls (Audits, Change, and Risk Management)
• Knowledge of Hybrid Cloud Computing
• Managed the implementation of various IT system
• Managed budgets, contracts, procurements, RFP’s and 3rd party vendor services. Used KPI’s for business objectives

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project Manager

Responsibilities:

• Data Center Exits via Virtual to Virtual (V2V) migrations for virtual machines (VMs)
• NPT Java Runtime Environment JRE 1.7 to 1.8 software upgrade

Confidential

Sr. Project Manager

Responsibilities:

• Migrating Big Date from Data Lakes/Warehouses from the legacy Hadoop platform to new platform
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand - ups)
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Empowered teams to self-organize and grow cross-functionality
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases and shared APIs with other IT groups
• Communicate with other management, engineers, product managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress
• Ensuring applications/data were compliant from a Security, Legal, Risk, and Privacy perspective

Confidential

Program Manager

Responsibilities:

• Gather requirements, manage deliverables, expenditures, and resources
• Identify application owners, target devices, perform gap and configuration analysis, then coordinated and implement the changes
• Work with resources/vendors on Firewall, DNS, NAT, IP addressing, and Network changes
• Use tools to assist in implementations (Ariba, Clarity, Discovery, BMC Remedy, Service Now, ITSM Helsinki, Application Inventory, Share Point, Sharepoint and the Wintel Server Utility
• Upgraded TTY equipment for the hearing impaired to be compliant with the American Disability Act
• The CFPB project was a regulatory project to ensure loans were handled properly via personnel and from the call center applications
• Verified the call center applications were compliant for the (CFPB) project: (Aspect ACD, Unified IP, Nuance IVR, Dialers, and Nice Recording Devices.)
• Tracked labor, capital estimates, and burn rates via the financial tool clarity for forecasting monthly and yearly predictions and tracked the progress via Microsoft Project.

Confidential, TX

Sr. IT Project Manager

Responsibilities:

• Developed Project Charters, set goals, milestones and gathered business requirements
• Developed policies, procedures, and processes for the planning and delivery of IT Services
• Managed contractor/vendor tasks based on the scope of work and the project management plan
• Provided written and oral technical advice, guidance, and recommendations to senior management, technical specialists, and project teams on critical information and issues

Confidential

Project Manager

Responsibilities:

• Focused on the successful delivery of customer’s needs via planning, organizing, leading, and controlling of projects based on the scope of work, schedule and the business requirements/needs
• Managed the deployment projects of the Avaya systems
• Liaison for the implementation teams and stakeholders for all project resolutions and concerns
• Interfaced with account executives, design engineers, and sales team assuring objectives were met
• Worked with SME’s on software rollouts to educate the end users on the new product
• Maintained business relationships via excellent customer service
• Worked with 3rd party vendors for wireless mobile device management (MDM) & telecom expense management solutions (TEM)

Confidential

Project Manager

Responsibilities:

• Performed vulnerability assessments ensuring no risk or security threats could penetrate the military’s network or be accessed from unauthorized users
• Provided information assurance (IA) reports, findings, and provided resolutions
• Provided network security, product assessments, and countermeasures to protect the infrastructure for Avaya and Nortel products

Confidential

Sr. Telecommunications Specialist / Project Manager / Help Desk Analyst

Responsibilities:

• Wrote SOW’s, maintained SLA’s and worked with contracting officers/vendors on procurements, RFP’s, RFI’s and RFC’s for acquisitions. Developed processes, standards, and procedures on an enterprise level.
• Managed various telecommunication and infrastructure projects, as well as managed Telecomm Expense Management (TEM)
• Installed, managed, and maintained MACS and operations of various PBXs (Avaya/Nortel Meridian).
• Resolved help desk tickets as the level 1 support.