SUMMARY

• Accomplished management professional with 12 + years of progressive experience within E - commerce and Financial companies.
• Experienced in various SDLC (Waterfall/Agile), Scrum, Kanban, SAFe & ITIL methodologies.
• Ability to manage multiple assignments across the organization following Agile/Scrum and/or Waterfall project management.
• Ability to identify, lead and execute process improvements.
• Ability to motivate and mentor co-workers.
• Aptitude to manage provided resources efficiently and effectively, ability to manage and build a team.
• Agile thinker and creative problem-solver.
• Ability to communicate effectively and able to influence, orally and in writing.

TECHNICAL SKILLS

• MS Office
• MS Windows
• Linux/Unix
• HTML
• Adobe Sitecatalyst
• Remedy
• ServiceNow
• Slack
• HipChat
• TFS
• GIT
• Bitbucket
• JIRA
• Rally
• Confluence
• Google’s G Suite.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Technical Program Manager/Scrum Master

Responsibilities:

• Managed and facilitated the workload of three Site Reliability Engineering teams: Developer Tools, Release Engineering and Observability.
• Helped teams create, plan and deliver their quarterly work/projects using OKR(Objectives & Key Results, used by Google and other Digital companies) planning methodology.
• Worked with team leads to identify and manage each team’s cross organizational/cross team dependencies and risks related to their OKRs/Sprint.
• Facilitated each team’s Daily Standup, Sprint Planning, Grooming and Retrospective meetings.
• Coached each team’s, team lead to facilitate Scrum meetings so that their team can be self sufficient in running Scrum ceremonies.
• Coached teams on how to write a good user stories, story estimation, coming up with MVP for a feature/service and setting up roadmaps for owned services/tools.
• Used JIRA to plan and track work for each team,using epics,versions,stories,tasks,labels and dashboards.
• Created and managed project and sprint artifacts. i.e project charter, sprint velocity charts,sprint reports.
• Lead the weekly cross portfolio deployment blockage meeting between product and infrastructure engineering orgs to identify and resolve issues around CI/CD pipeline.
• Participated in weekly program sync meeting to discuss the health of various projects/programs within the Infra engineering portfolio.
• Helped in creating the Developer Efficiency program.
• Worked with other program managers to come up with a capacity model i.e how many Scrum size teams a technical program manager can handle at Confidential .

Confidential

Agile Project Manager/Product Delivery Manager

Responsibilities:

• Facilitated project/product delivery in SWN's Software as a Service (SaaS) platform, hosting Web & Mobile apps/services, which served thousands of small, midsize and enterprise clients utilizing, SWN'S emergency notification services & alerting Api's.
• Principal Agile project & product delivery manager for SWN’s projects/products.
• Managed virtual Scrum teams/Agile delivery teams (DevOps/QA), helped teams to be more self-organized & accountable in delivering quality software on agreed schedule by following Scrum & Agile techniques.
• Managed overseas and onshore vendors providing software development and maintenance services.
• Managed the relationship between SWN business teams & SWN technology teams.
• Ran the project kick off meetings to discuss scope, timeline, and resources assignment.
• Participated in release planning meetings where current and upcoming project/product features were discussed and put on a roadmap/calendar.
• Worked with CPO, CTO, Engineering Director and QA Manager to prioritize release content and then worked on planning and delivering it on agreed schedule.
• Facilitated and coordinated release activities from QA environment to production environment.
• Implemented and improved SDLC processes to streamline product delivery workflow.
• Provided weekly status updates to management regarding progress of different projects & Daily updates on state of current release, including any risks/roadblocks & suggested mitigation.
• Delivered the following significant initiatives that enabled company to capture global markets and secure its place as a leader in the emergency notification space: upgrading SQL DB and web applications to support foreign languages, making significant improvement on web user interface by making it more intuitive and user friendly, upgrades to award winning mobile app, which now supports major web functionality on mobile platform, Porting over major functionalities from recently acquired company's software to SWN's platform.

Confidential, New York, NY

Sr Scrum Master/Agile Coach

Responsibilities:

• Managed a program to re-platform & migrate Amex’s legacy credit card applications, Card App & Card Shop, to new technology stack.
• Worked alongside IT Engineering functional directors, business directors/VP's' & product owners to properly understand business concerns & requirement to help plan and deliver product/features at a realistic time frame agreeable to all.
• Facilitated planning & coordinating activities of five Scrum teams release activities following continuous integration & deployment.
• Helped established feature level planning at portfolio level in Rally so that all the user stories can be tied to their respective features, allowing management better visibility on what features are being worked on by which teams and when they are scheduled for delivery.
• Ran weekly Scrum of Scrum meetings to discuss and address team issues, dependencies and risks as they happened in sprint.
• Set up & ran weekly program board meeting to discuss sprint roadmaps & address program level risks and dependencies.
• Helped facilitate the Show & Tell meetings at the end of the sprint.
• Coached Scrum masters and teams on Scrum activities (planning poker, velocity, capacity planning, sizing stories, sprint planning/grooming, MVP, definition of Done)
• Worked with internal QA team, Amex’s Quality Assurance team and another business unit's program managers to get the new application properly integrated with credit card decision engine, quality tested, approved and ready for production launch.

Confidential

Associate Director

Responsibilities:

• Managed programs such as Web Site Performance, Assistive Compliance (Web & Mobile Web), Release Management (Web, Mobile Web, Mobile Apps, API) for Starwood’s Web/Mobile Web & Mobile Apps channels.
• Facilitated Roadmaps creation for products owned by Global Digital Team (made up of 15 + teams) & created a strategy to keep them updated.
• Product owner for Site Performance program, provided vision for site performance and help pick the user stories that provided ROI and to make sure that site(s) performance is improved with every release.
• Distributed weekly Site Performance dashboard to senior leadership team, which reflected past week's site performance and highlights for Starwood’s nine brands.
• Worked with AET team to introduce the SAFe portfolio planning methodology (SAFe Program Board) to do product risk, dependency, funding analysis with Global Digital Team (business) and Starwood IT.
• Managed vendors who were performing release management & code deployment for Starwood’s nine Web & Mobile sites.
• Member of Agile Enablement Team to set and enforce best Agile/Scrum practices for Digital’s agile product development teams.

Confidential

Release Lead/Scrum Master

Responsibilities:

• Preformed release management duties for Confidential .com sites, meeting rooms sites, mobile apps and offline systems in a matrix organization.
• Worked closely with stakeholders, developers, system engineers, NOC, and quality assurance team members through all phases of the release cycle to ensure releases are implemented on schedule.
• Managed risks and resolved issues that affected release scope, schedule and quality.
• Communicated release details and schedules to the business and IT stakeholders.
• Worked with BA/PM to get status update/approval on UAT from business owners.
• Coordinated between DevOps, Engineering, DBA and IT team to get the Application Deployment System ready for QA and Production.
• Worked on getting release sign off from IT management, QA and business owners before release implementation.
• Ran production releases from start to end and made sure all project implementation steps are done in order and in timely manner.
• Established, analyzed, improved and documented release management processes.
• Performed Scrum Master duties for a team consisting of collocated and virtual QA team members working on two-week sprint cycle to fix critical bugs, security and compliance items.
• Met with tech lead, business and IT stakeholders to determine/prioritize the scope for upcoming sprint/release.
• Facilitated daily stand ups, sprint planning, grooming and retrospective meetings.
• Sent out project/sprint status report to senior management.

Confidential

Service Delivery and Release Support Specialist

Responsibilities:

• Provided day-to-day Service Delivery support for a global e-commerce company, which hosted and supported twenty one major european and american websites.
• Duties included preventing websites down time, improving performance of the websites, driving down the rate of incidents and managing clients’ expectations by systematically and proactively managing clients (brands) communication/concerns.
• Participated in daily and weekly Incident, Problem and Change/Release Management meetings.
• Conducted post mortem meetings post release with in house technical teams such as Application Development, Network/System, Database and Mainframe team for any operational issues discovered.
• Managed outages and scheduled maintenance communication to all the stakeholders.
• Facilitated the code release from start to finish by coordinating with different technical teams and project management teams.
• Managed weekly/monthly production application release schedules.
• Examined and streamlined IT operational processes to work efficiently and effectively.
• Created and maintained documentation for operation staff in NY and for the level one team located in India.
• Project lead for various initiatives within Operations Department; lead PM for the outsourcing level one support to India.