Summary

26 years' experience in Program, Product, Project Management, IT and technical staff management, as well as engineering design, test, and support. Program Manager of Avaya telecom/video solution new product introduction for worldwide customers. Product Manager of Avaya telecom circuit pack lifecycle. Project Manager of telecom and nuclear process systems development and delivery. Technical Manager of nuclear project staff delivering high quality engineering to Department of Energy DoE . IT Global Manager of Cisco video conferencing solution and multi-vendor audio/visual solution. Electrical, Test, and/or Systems Engineer delivering high quality solutions to nuclear process solutions to government and telecom/video/Unified Communications solutions to commercial sectors. Exceptional at aligning engineering specifications with customer/business requirements to deliver bottom-line performance and high customer satisfaction. Proven track record of generating millions of dollars in top line revenue and bottom line savings.

Core Leadership and Technical Competencies

Confidential

IT Manager

Confidential

• Video Integration Team Engineer
• Product Introduction New Solution Engineer
• Product Introduction Program Manager
• Product Manager
• Project Manager

Confidential

• Project Manager
• Technical Staff Manager
• Electrical Engineer

One Man Team responsible for Cisco/Tandberg H.323/SIP video conferencing solution front end: room, office, portable, and desktop systems/client backend: Cisco VCS, TMS, and Codian and Audio/Visual Extron, Crestron, Clear One, Samsung, Smart Technologies architecture, implementation, and support services for 6000 employees worldwide in 35 offices. Worked closely with key stakeholders and other internal and external users, as well as network and telecom engineers, vendors, end users/customers and Help Desk staff in the areas of video conferencing and A/V solution use/training, solution growth, upgrades, front-line troubleshooting, and issue/ticket resolution. Responsible for evaluation, recommendation, requirements/RFP, competitive bid analysis, purchase requisitions, ordering, project and facility planning, system programming, installation oversight and support, testing, documentation, key support training, general usage guidance and internal and external system support. Focused on development and deployment of strategic solutions related to corporate and end-user requirements. Worked with other IT personnel to advance the Unified Communications strategy, integrating various tools and technologies to achieve effective communications. Involved in several technology events which included great opportunities for networking with video and A/V technology professionals, users, and industry leaders.

Selected Achievements

• Implemented 20 new Cisco video conferencing solutions in 11 different countries managing 50 systems total
• Integrated 25 new A/V systems with small-to-large/board meeting-sized rooms worldwide
• Developed and matured A/V, Video, and SmartBoard design templates to significantly reduce engineering costs and provide common look and feel for new, expanded/build out, and remodeled Nuance facilities
• Managed 20 projects at a time resulting in no schedule delay or budget overrun, and with high key receiver and executive management delight
• Created high level of customer/user experience and support both internal and external to Nuance
• Exercised competitive bid RFP process to select best solution/vendor for best price, thereby saving hard dollar infrastructure and operating costs as well as providing top quality solution for business needs
• High performance appraisal and Spot and year-end bonuses

Video Integration Team Engineer

Responsible for R D Agile development-based technical assessment/testing evaluation of the H.323/SIP Avaya Video Conferencing Solution AVCS 6.x . Wrote several test plans/cases for SIP and H.323 integration with Avaya unified communications solution involving Avaya, Polycom, Lifesize, and Radvision endpoints and core devices. Worked closely with Video Engineering/Development team, System Verification, as well as Product Management. Provided Briefing Room style demos and pre-sales support for indirect and direct customers which included design and implementation strategy. Member of Avaya video solution Core Team for roadmap strategy and current engineering. Designed, assembled, and maintained new state-of-the-art video integration lab for Avaya and multiple vendor products.

Selected Achievements

• Recognized as key contributor on this select four-man team
• Recognized leader in customer relationship and technology roadmap visionary
• Subject Matter Expert in Polycom-Avaya technology partnership for 8 years
• High performance appraisals and increase in salary compensation

Confidential

Product Introduction New Solution Engineer

Responsible for complete technical and programmatic ownership of Avaya Video Conferencing Solution AVCS , hardware, firmware, and software in Alpha and Beta which included 3rd party video solutions from Polycom, Radvision, Lifesize, and Cisco. Responsible for Knowledge Transfer KT and technical training of AVCS to internal and Business Partner communities. Responsible for strategic review and contribution to AVCS requirements and documentation, as well as administration and end-user guides, Lessons Learned summaries, and Release Notes. Worked very closely with Avaya Development, System Verification, IT, Product Management and Marketing, and current engineering.

Selected Achievements

• Recognized Subject Matter Expert for Avaya Video Conferencing Solution
• Key contributor to Avaya video roadmap
• High performance appraisals, bonuses, and repeated increase in salary compensation

Product Introduction Program Manager

Responsible for program management of hardware, firmware, and software Alpha and Beta trials, as well as pre-sales and post-sales technical support of the Avaya Unified Communications portfolio Communication Manager, apps/desktop clients, messaging, audio and video conferencing, various circuit packs . Working relationship with direct customers, business partners, and indirect customer account teams, as well as multi-discipline technical leads, Avaya Services R D, Services Installation Project Management, Engineering, Product Management, Marketing, and 3rd party New Product Introduction and engineering teams. Experience with pre-sales technical support, Special Bid order processing, project planning, integration and installation planning and procedures, training and documentation review, troubleshooting and issue resolution, and feedback management for fix and/or product enhancement with strategic roadmap planning. Technical point-of-contact throughout Alpha and Beta with Subject Matter Expertise on video solution. Author of several Alpha and Beta engineering modification requests against full UC solution. Member of Avaya Continuous Process Improvement CPI program.

Selected Achievements

• Recognized as top performer with forward looking leadership
• Beta trials have lead to multi-million dollar revenue opportunities/realization at General Availability GA
• Recognized by several Beta customers as excellent representative of Avaya, via verbal and written feedback
• Multiple program excellent performance awards
• High performance appraisals, top bonuses, and repeated increase in salary compensation

Product Manager

Life Cycle Product Manager of Avaya core telephony circuit pack hardware and firmware. Authored several Business Cases in support of product 'End of Life' versus new technology deployment/product introduction. Continuous interaction with Marketing and Development Management, as well as other organizational Product Management. Qualified for this role, amongst several who applied, as a rotation out of Project Management.

Selected Achievements

• Business Cases have resulted in millions of cost savings as well as increased revenue opportunities
• High performance appraisals received from several business unit Product Management leaders

Project Manager

Project Manager of Avaya telephony-based hardware, firmware, and software for multiple platforms, as well as product cost reductions and market competitive testing of Avaya's first IP gateway solution IP600 . Continuous interaction with hardware, firmware, and software engineers, System Verification, Design Validation, Integration, and Test, documentation, Marketing, and Program, Product, and Project Management. System Verification testing coordination in support of Alpha and Beta, as well as Current Engineering/Customer issue troubleshooting including use of traffic generation lab tools .

Selected Achievements

• Each project delivered on schedule, within budget, and at a very high quality level 5-9s reliability
• Manufacturing cost reduction focus on every design, saving company millions each year
• Multiple high performance awards
• High performance appraisals, bonuses, significant baseline salary adjustment, and repeated increase in salary compensation

Project Manager

Marketing, proposal writing response to DoE RFPs , and eventual leadership of team of nuclear operations Subject Matter Experts to support cleanup activities at the Nevada Test Site. Continuous interaction with system and process engineers, contract reps, and certified nuclear workers. Project planning, execution, and tracking, as well as procedure writing and training.

Selected Achievements

• Projects delivered on schedule, within budget, and at a very high quality/performance level
• High performance appraisals, bonuses, and repeated increase in salary compensation

Technical Staff Manager

Technical Manager of seven engineers in the electrical, mechanical, and chemical disciplines, supporting projects at the DoE Hanford Site in Washington. Responsible for performance reviews, promotions, as well as staff reductions based on budget restraints . Continuous interaction with corporate Directors and VPs on contract and people management.

Selected Achievements

• All engineers contributed successfully and at a very high quality level to multiple projects
• Top performance rating given to me, as well as increase in compensation and yearly bonuses

Electrical Engineer

Engineer responsible for facility, process, and security design at DoE nuclear sites in Colorado, Washington, Nevada, and Ohio. Worked on everything from process instrumentation and control to power, fiber optics, and nuclear material handling. Process Implementation Lead and Subject Matter Expert for cleanup projects at the Rocky Flats Plant. Project Design Team Lead of 15 engineers for restart of two nuclear facilities at the Rocky Flats Plant. Cost Estimating engineer for nuclear design projects. Technical procedure writer for nuclear operations and facility maintenance. RFP responder/author and marketing contributor.

Selected Achievements

• Dry Repack cleanup project at Rocky Flats, in which I was technical lead, received top performance and safety award by DoE Operations
• Received President's award for engineering and company performance excellence
• Received Rising Engineer of the Year award, in my second year
• Received multiple excellent performance awards
• Received high performance appraisal, yearly bonuses, and ongoing increase in salary compensation