Project/Program Manager Resume

SUMMARY

I have 16+ years of experience in the IT industry. Manage complex projects in Confidential & Confidential payments, Confidential & Confidential developer portal, Confidential, Store, MSN, Windows Media and more.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Project/Program Manager

Confidential

Responsibilities:

Work as a lead who advocates for the customer experience andliaisons for Confidential & Confidential payments pod in an Agile environment.
Support large cross - functional teams within Confidential & Confidential and 3rd party vendors to initiate, build and deliver online user experiences.
Drive communications with internal teams as well as external teams. Serve as primary contact for requests involving digital and creative experience.
Work with business partners, PMO, and digital and creative teams to clarify business requirements and timelines.
Facilitate and lead all project activities from beginning to deployment to deliver the best product for the customer. Assist with setting priorities and work proactively to achieve the business goals by having knowledge in client's businesses.
Resolve conflicts with creative schedules, creative differences, and priorities.Mentors junior experience leads who join Confidential .
Work with Usability lead by participating in the usability studies, running weekly meetings, gathering the feedback of the customers and prioritizing the study points to in corporate on the Confidential payments site.
Create status reports in Microsoft Excel for the management. Used JIRA to manage RDs and Rally for User stories. Worked very closely with the scrum master.

Website Production/Program Manager

Confidential

Responsibilities:

Manage sites like Confidential along with supporting the MS Homepage. Manage daily productionfor a team of Content and Web Producers.Work withproduct planners to implement new functionalitieson the sites.
Work closely with producers to manage the page updates by diving intoXML/HTMLcodes. Own and drive multipleprojects with minimal direction.
Own communication on statuswith key business stakeholders to ensure visibility into site roadmap and progress from production perspective.
Work with international teamto ensure thevarioussites aremeeting the development requirements.
Drive requirementsfor the new CMS VNext content management system and meetings for the project.
Manage theweb analyticsthrough the toolWeb trendto increasetraffic on the sites.
Drivesite improvementsby coordinating with teams. Provide project statusreports to the management.
Manage theredesign of the SMB portaland ongoing execution accordingGlobal Operating Model principles.

Website Production/Program Manager

Confidential

Responsibilities:

Manage daily run sustain site activity for the Ms Store site. Lead daily site production executionagainst tight deadlines which includes site release process, managing production teams - including web development, test, catalog management, program management.
Create andrefine processes, schedules andproject estimationto ensure high-volume project execution with stakeholders.
Owndeliverables including site content, and product onboarding of store. Collaborate closely with category management, product management, merchandising, design and marketing teams - identifying requirements, ensuring clarity on prioritization.
Own communication on statuswith key business stakeholders to ensure visibility into site roadmap and progress. Ensureresource planning and allocationagainst prioritized initiatives.

Website Production/Program Manager

Confidential

Responsibilities:

Manage the Confidential & Confidential Developer Program Portal, Confidential & Confidential Certified Solutions Catalog & SMART Tool websites.
Manage thecontent development workflowand make sure all updates to the site have passed all development, editorial and QA checks before being published.
Manage the web analyticsthrough the toolWeb trend. Write requirementdocuments for projects and drive them through IT organization.
Workwith internal Confidential & Confidential teams & external vendorsto define project objectives, technical requirements, feasibility, timelines, and expectations.
Make andimplement recommendations for navigationand site, create vision on how to better integrate Portal with other parts of Confidential & Confidential .
Test and spotcheck navigation and usabilityof all Portal from a customer perspective Use theATG CMS systemfor content uploading. Manage and worked on thebudget and negotiate vendor contracts.
Resolve issues and make decisionsby asking the right questions of business and technical resources. Manage theEditorial Calendar,Creative, Style and User Guidesfor the sites.