Senior Project Manager Resume

OBJECTIVE

Senior IT Professional offering practical experience of over 15 years in the areas of ServiceNow / Infrastructure deployment, Software development, Migrations, Cloud Services, Project & Program Management. Can be headhunted for spearheading the efforts across reputed organizations as Sr. Project Manager / Program manager / ServiceNow leader

SUMMARY

PMP & ITILv3 certified versatile Project and Program Manager in ServiceNow / Infra / Application areas
Capable of independently managing individual projects and complex programs involving multiple projects.
Capable of seamlessly discussing and executing high - level technologies.
Experience in implementing technology architectures and their underlying support and financing.
ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Expertise in Service Now migrations & Data CTR moves. Large scale infrastructure deployments as well as Application development projects.
Passionate about identifying and solving complex business problems and delivering solutions that increase revenue, quality of service and drive customer loyalty. Focused on attention to detail, team building, meeting and exceeding high quality standards.
Experienced in managing team of 5 to 150 and budgets ranging from $500k - $30 million.
Extensive cross-organization, cross-functional collaboration and program management experience with strengths in consensus building, interpersonal and organizational skills as well as a 'team player' attitude.
Ability to collect, analyze and cohesively synthesize information into concise documents
Strong knowledge in ITIL, PMP methodology and Six Sigma processes.

TECHNICAL SKILLS

Operating System: Windows 95/98/2000/2003/2008/2012/ ME/NT/XP/Windows 7, Windows 8/8.1 and Windows 10

Environment: s: Exchange, SharePoint, Performa & Team room

Software / Suites: Office 365, MS Project expert

Networking: LAN, WAN, Network Configurations and troubleshooting

Protocols: TCP/IP, IPX/SPX, NetBEUI

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

Managing multiple transition projects in Infrastructure & application areas.
Multiple server (Wintel, Unix & Linux) installs along with SAN & NAS
Fuji to Helsinki transition for ServiceNow projects
Adding problem, change & Asset management modules to existing ServiceNow environment
Active participation in blue printing and customization sessions for ServiceNow migrations.
End to End management of ServiceNow complex projects - Implementations & Migrations
Owner of Integration Tower and ITSM processes. verall responsibility for team building, mentoring, Scope, Budget, Timeline, scheduling, Client reporting, design and implementation
Close monitoring and interaction with data, testing, software development and training teams

Confidential

Senior Project Manager / ServiceNow Program Manager

Responsibilities:

Build and manage an elite team for largest implementation of Snow solution at the 2nd largest client of Confidential, consisting of 200,000 plus users, multiple global business units, stringent domain and data visibility requirements & multi language support.
Obtain sign off on program scope from senior management of Confidential & Client.
Approve & monitor funding for the program. Total budget - $ 5 Million
Create, manage & monitor project plans in MS Project, Project scope, timeline & budget.
Host weekly meetings with client, team & senior management.
Create & present status reports to senior management both internal & external.

Confidential

Senior Project Manager

Responsibilities:

Overall responsibility for successful implementation of ServiceNow solution for 140,000 users
Led teams across broad technical, financial and business disciplines.
Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
Mentoring & training of IT project managers for other ServiceNow deployments,
Create & update PDD documents.
Schedule & host meetings with teams, senior management and client
Build and manage changes to the project scope & budget using change order system

Confidential

Sr. Project Manager

Responsibilities: