PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

Responsibilities:

• Managed Mission Critical and High Sensitivity Data systems transformations and migrations for Health Data, Business Intelligence and Business Analytics branches. Ensured compliance with the security governing standards and policies, regulatory requirements and frameworks, data sharing and discharge agreements
• Managed teams of internal ministry, IT cluster and external resources. Assigned tasks, monitored performance, analysed variances and managed changes. Managed multiple projects and portfolios
• Business Intelligence and Data Analytics (BIDA) data warehouse system enhancements
• BI Decision Support System infrastructure and transition
• Intelli - Health system enhancements
• Automated Income Verification for Electronic Rate Reduction Information System
• Assistive Devices Program reporting solution migration from Kingston to Guelph Data Center
• Oracle, Informatica and Cognos upgrades.
• Managed implementation of the industry standard data encryption for Personal and Personal Health Information (PI/PHI) protection.
• Aligned collection, use, disclosure and retention of PI/PHI with the provincial and federal legislature and privacy protection acts such as PHIPA (Ontario equiv. to HIPAA) and FIPPA.
• Coordinated AODA/WCAG compliance tests.
• Applied best scrum and agile practices. Organized and facilitated sprint planning, daily stand-up meetings.
• Aligned and traced user stories, product and sprint backlogs. Maintained scrum boards, sprint and release burndown charts.
• Visualized dependencies in charts, action registers and swimlanes. Prioritized resolution of defects assisted with bug debts (deferred defects). Combined iterative, agile, scrum and waterfall methods.
• Facilitated risk management assessments and risk reduction strategies. Monitored and controlled portfolio and individual project risks. Assisted with implementation of risk management recommendations from Corporate Security. Facilitated security threat assessments and privacy impact assessments (TRA and PIA). Prepared and presented options analysis and impact assessments.
• Controlled quality by verifying deliverables with unit, system QA and UAT procedures. Coordinated and obtained sign-offs on system QA, UAT, deployment and training. Used Jira and HPQC for tracking defects.
• Established and maintained effective relationships with sponsors, stakeholders, management, executives, external vendors and consultants. Facilitated workshops and JAD sessions, organized meetings, conference calls, online and in-person training, knowledge transfer sessions. Presented at varying levels.
• Prepared documentation at varying levels of detail, appropriate to the projects and phases. Defined goals, benefits, objectives. Developed project charters, business cases, budgets, prepared cost benefit analysis, scope, schedules, project plans, progress and variance reports, implemented change requests.
• Applied PMI, Ontario Public Service (OPS) Unified Project Management Methodology, Gating Process, Enterprise Architecture Checkpoint and OPS SDLC standards. Applied Lean and Six Sigma methods, ITIL and IT Service Management (ITSM) principles. Mentored and cross-trained project managers and staff.
• Used MS Project and SharePoint 2010, PlanView, MS Project server and Enterprise EPM, JIRA, HP QC, Remedy eSM, Rational ClearQuest, Power BI, MS Office 365, Visio.

Senior Consultant

Confidential

Responsibilities:

• Consulted on Data Security Standards and PCI DSS. Defined impacts to the ministry operations and outlined options to gain and sustain compliance status. Visited, consulted and organized audits of the ministry offices across Ontario. Coordinated Incident and Breach responses planning and training.
• Managed historical data cleansing and infrastructure transformations including mainframe, networks, databases, workstations, email exchange, logs, and archives with physical tapes and media records.
• Consulted on performance improvements, business process re-engineering and automation. Identified opportunities, benefits, options and impacts. Managed Activity Based Costing (ABC) implementation. Integrated MS Enterprise Project Management (EPM) for work, time, project tracking and reporting.
• Managed forensics and cyber security scans and log reviews of DB2, IMS, MS SQL Server, Oracle; MS Exchange, Remedy CMS, Windows and Solaris based servers. Prepared and presented reports to auditors.
• For the development of RFPs collected and documented business and technical requirements, prepared evaluation matrixes for scoring RFP submissions. Analyzed contracts and schedules, translated legal and financial KPIs into technical requirements. Consulted on metrics and measurements for vendor monitoring.
• Prepared project documentation and artefacts. Developed Project Charters, Business Cases, Project Plans, Budgets, Work Breakdown (WBS), Schedules. Designed CPMO templates, trained and supported PMs.
• Coordinated integration of the Vehicle Identification Number (VIN) decoding BI solution with the provincial vehicle registration system. Significantly improved data quality and searching such as police vehicle searches and drive clean test exemptions searches.
• Managed transition to electronic payments for provincial Service Provider Compensation and improvement of internal control. Coordinated reconciliation activities, allocations rules analysis and elimination of discrepancies within existing transactional mainframe and accounting Oracle Financial based systems.
• Facilitated payment solution selection, analyzed changes to payment, reconciliation and refunds, scheduled and coordinated POS terminals rollout for “Ontario Public Service (OPS) Payment Acquirer change” project.
• Scrum product owner for agile QEW HOT Lane implementation pilot. Managed product backlog, set priorities and determined deliverables. Coordinated changes for Ontario Provincial Police (OPP) system interface.
• Consulted on BI and Big Data Analytics for Driver Examination Services (DES). Translated legal KPIs into measurable and available metrics for effective DES vendor performance monitoring.
• Consulted Ministry of the Attorney General (MAG), Service-Ontario, and MTO on online and in-person payments, refunds and reconciliation options for the “Defaulted Fine Collection and Enforcement” project.
• Managed “Implementation of the Manufacturers License Plates” project in 3 phases.
• Used MS Visio, Project 2010, Excel, PowerPoint, Word, Publisher, Outlook, Power Designer, HP QC, SharePoint 2010, Power BI, Oracle Discoverer, SOAP UI for web services, UML, BMC Remedy.

Project Manager

Confidential

Responsibilities:

• Motivated and managed diverse project teams resolved complex issues and was accountable for the successful completion of multiple concurrent projects. Managed and controlled changes and release plans. Reported financial and performance results, presented schedules, scope, progress and issues. Coordinated system and User Acceptance Testing (UAT).
• Formulated project goals and objectives prepared associated budgets and financial forecasts. Developed project plans and project charters, prepared business cases and cost-benefit analysis, conducted feasibility studies for business and I&IT initiatives. Used Balanced Scorecard methodology.
• Aligned eService project with the citywide eService program. Aligned project to the strategic vision, business strategy. Conducted risk and impact analysis, prepared assessments of organizational readiness.
• Managed Asset Management GIS (Mapping) and Work Management system project as part of the program to audit and consolidate all city data about park amenities, assets, and facilities. Managed team of geospatial analysts and system integrators collecting, validating, correcting, migrating and publishing the city data.
• Managed SharePoint integration with Class registration data warehouse, Oracle spatial DB, ESRI ArcGIS 9.3, iMap-2. Managed Parks Website migration to Content Management System (CMS). Utilized WebLoad, WebReporter, Webtrends 9.2.
• Facilitated procurement processes, design of the technical and functional documents for RFP development. Engaged wide range of stakeholders to define business, system requirements and evaluation matrix for scoring RFP submissions and vendor selection. Identified KPIs and metrics to monitor vendors and services.
• Coordinated “Class registration system upgrade” project, and daily batch integration with SAP.
• Piloted Content Management Systems (CMS) based on Drupal, Joomla, WordPress, Vignette.

Manager, Integration and Development

Confidential

Responsibilities:

• Managed cross functional IT team building and integrating service activation, registration, collections and service abuse web portals for Consumer and Small Medium Enterprises markets in Ontario and Quebec. Managed complete SDLC, transformation of R&D, negotiated deliveries with vendors and service providers, coordinated integration with existing provisioning, reporting, billing, order management systems.
• Focused teams on building lightweight, maintainable and cost-effective solutions that optimally reutilized existing hardware and network infrastructure. Demonstrated financial benefits to executives and sponsors, achieved savings by rebalancing resources, compressing schedules, and improved software licensing control.

Utilized the following Methodologies and Tools: SOA, OOAD, SDLC Waterfall, Iterative, Prototyping, UML, MS Visio, MS Project, MS Excel, MS PowerPoint, Oracle 9 and 10g, WebSphere AS 6, Tomcat 5 and 6, XML, SQL server 2005, Eclipse, JSP, PHP, Toad, MS Visual Studio 2005, DSL, TCP/IP