SUMMARY

• An Astute and versatile technical expert with incredible experience acquired over the years in diverse areas encompassing Project management, IT Security and Risk Management, IT/Network infrastructure management, Cloud computing services, SDLC life cycle Mgmt (Waterfall/Agile), IT Operations, Application maintenance/support and Technical delivery management with strong leadership experience in managing diverse teams.
• Able to manage multi - disciplinary projects as well as navigate complex IS/Operational challenge.
• Highly experienced in vendor and partner management ensuring excellent service delivery.
• Excellent communication and co-ordination skills.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

IT Manager - IT Infrastructure/Technical Delivery

Responsibilities:

• Manage IT infra build out activities with engineering teams for infrastructure readiness - in terms of H/W & software, in support of Software Releases and Infrastructure Projects. Extensive involvement in Infrastructure Security/vulnerability assessment exercise for the IT Infrastructure components and to devise a plan to upgrade/retire/migrate services and evaluate risks for the security patches for OS, Database and Middleware platform in collaboration with engineering teams and to plan remediation measures.
• Plan, facilitate, drive the quarterly security patching events in terms of testing/validations, that include operating systems (Solaris/Linux), DBs (Oracle) and Middleware platform (WebLogic/JDK/Jboss). This includes extensive co-ordination and collaboration with engineering teams. Successfully handled stakeholder expectations using onshore-offshore global delivery model.
• Identify the requirements for Network related changes, such as DNS/F5/Firewall/Akamai arising out Infrastructure build outs/upgrades. Perform impact & risk assessment, service now ticket creation, CAB (Change Advisory Board) approval and overall process governance.
• One of the Major accomplishments include migration of oracle databases from version 11 to 12c platform, ensuring the deliverables/timelines are met, per the stakeholder expectations. Appreciated by Sr. Mgmt for the contribution and successful closure of the project.
• Deliver management value added consulting and strategic technology infrastructure solutions incorporating ITIL and ITSM framework, emphasizing on IT Service Continuity Management, Incident/Problem/Change/Release and Configuration Management areas.
• Work closely with IT leaders and operations/functional areas to ensure security standards, policies and procedures are embedded in the Infosec framework. Promote risk, security awareness and training programs across various functions. Manage Vendor relationships, process change through interaction with key leaders.
• Managed migration of ‘Splunk’ tool onto AWS platform. Instrumental in preparing a comprehensive plan, driving the overall effort and presenting a business case highlighting the indicators, depicting better performance with highly available, secure and reliable system.
• Played a vital role in identifying the opportunity to extend the in house ‘Certificate Management’ tool/portal to other business units across organization and preparing a business case and successfully transitioning to Devops platform (CI/CD).
• Spearheaded as a Subject Matter Expert for managing an in-house tool for maintaining certificate records and all the SSL certificate requirements with active engagement in assessment of security, risk compliance policies and technical dependencies in order to ensure smooth migration/transition/upgrade to a new SSL certificate.
• Create and maintain the weekly and monthly certificate reports, highlighting the overall trend for the current and upcoming certificate renewals and other relevant action items. The reports are primarily used for status reporting across other business units and to the higher management.

Confidential, Mooresville, NC

IT Manager

Responsibilities:

• Provided direct support to the projects and releases in terms of planning and execution of the job that include resolving issues, managing resources, project coordination, interfacing with client representatives for the project deliverables. Monitored build and configuration activities, environment provisioning, user data set up, integration and access requirements, demand and capacity management, installation and decommissioning.
• Implemented and established process improvement to streamline the deployment process by engaging the cross functional teams. Successfully introduced and implemented a process, for capturing the necessary records for chronic issues and maintaining a root cause analysis (RCA) repository, that eventually helped in reducing the downtime by about 15%.
• Appreciation from Senior Management for the performance and contribution to the success of a high visibility project to migrate WebSphere portal from Novell to CA site minder, that required thorough analysis on the data types (structured/unstructured), relational DB set up in order to ensure data consistency and security.

Confidential

Project Manager

Responsibilities:

• Managed end to end delivery of IT/Network infrastructure projects for Confidential & Confidential ’s customers ensuring budget, cost, schedule and quality criteria are met as per the desired standards.
• Maintained stakeholder relations with geographically dispersed resources - Design engineers, solution architects, technology owners and third-party vendors with an avg. savings of 5-10% by means of effective contract negotiation.
• Handled records of artifacts, lessons learnt and other projects relevant documentation as per the PMO and organizational guidelines.
• Credentials of having a project case study published in Confidential & Confidential newsletter in 2012 for a medium scale project and appreciation from Program director for leading and delivering a critical project to successful closure.

Confidential

Executive - Networks

Responsibilities:

• Responsible for customer reactive and pro-active fault management and resolution. Tested and liaised with customer, field engineers and international carriers including Confidential fault resolution matters.
• Ensured awareness of SLA agreements, and performed all ticket actions in time-scales to support SLA success using DWDM, SONET, SDH, MPLS and Ethernet over SDH technologies.
• Appreciation from senior leadership for proactive resolution of high priority issue for Wachovia Bank. Recipient of a prestigious ‘Extra Mile’ Award (May 2008) for excellence in service delivery and operations.