SUMMARY

• Versatile Project Manager/Business Analyst with extensive hands - on experience supporting changing business systems and reporting applications with emphasis on requirements analysis, system design and successful implementation into production for financial institutions, Transit Industry
• Exceptional critical thinking skills in discovering the actual needs of the project, evaluating multiple options for preparing the Business Requirements Document (BRD), visual modeling - workflows and diagrams (Use Cases, Activity, and Sequence),Change and Version Control Tools for compliance with audit
• An able facilitator to elicit requirements from stakeholders, end-users, other groups impacted by the project, and the development team using requirements workshops, interviews with stakeholders to extract information for project
• Business analysis skills to extract complex requirements and create corresponding specifications and documentation for stakeholder/sponsor approval
• Took initiative and drove projects successfully with a high degree of creativity and latitude
• My strengths include time management skills and ability to successfully adapt to new circumstances and environments to effectively resolve conflicts, facilitate prioritization, and quickly analyze change requests to evaluate risk factors and potential for delay to project completion and come up with a resolution
• Implemented projects using methodologies such as Waterfall and Agile for the Software Development Life Cycle (SDLC)
• I am a self starter and work as easily with a team

PROFESSIONAL EXPERIENCE

Confidential

Project Manager, Deployment

Responsibilities:

• Managed all aspects of the project involving installation of Confidential products for Confidential
• Supported the planning, organization, implementation of the project’s activities tracking the payment milestones in the project
• Provided overall project communication to stakeholders, ensuring that the project requirements and stakeholder expectations were met
• Reviewed the project deliverables and reported on project performance
• Tracked issues to mitigate risk using the JIRA tool
• Facilitated project team meetings and prepared weekly status reports
• Worked closely with cross-functional departments (Warehouse, procurement, shipping, Apps Engineering Design, Dev group, Database team, Installation, and Field Service) to ensure the successful and timely execution of project action items

Confidential

Responsibilities:

• Coordinating the migration of current legacy Greyhawk product to the GH7 technology for a fleet of about 390 Confidential vehicles at Miami Dade; Project is in the 10 bus pilot phase3G Sunset Project
• The cellular service providers are transferring the 3G bandwidth to 4G service starting Dec 2019
• The project identified the Transit Agency needing a SIM chip change, assessed the hardware replacements, and company software adjustments that will make this transition seamless
• Prepared customized solution documentation to present to every Transit Agency client impacted
• Finalized the project plan to implement the conversion strategy for each Transit agency
• Prepared viable options based on component availability and estimations done by the costing group

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

• Lead support for all production driven back office software operations that included
• Keeping daily demographic changes of the employees in PSoft synchronized with other internal data warehouses for analysis and reporting. Worked with production management to identify issues, find resolutions and create a summary issues report each week
• Ran an error-free end-to-end processing of incentive grants data into vendors on a monthly/annual cycle
• Provided production support for the company-wide quarterly dividend processing
• Researched and recommended scheduling enhancements that improved system performance
• Supported End of Year activities as defined by the vendors
• Main contact for executive business continuity plans
• Process Improvement Project(Agile)
• Led the department through a comprehensive re-engineering, work redesign and process improvement effort that resulted in cost savings and improved quality and efficiencies
• Achieved tangible benefits of shortening lead time for analysis by 50% and reducing report delivery time by 40%
• Replaced a spreadsheet-based long-term incentive awards process for senior executives with a database driven system that supported:
• Data analysis for selection, QA review, BOD Exhibit, transmission of grant data to vendors
• Resolved operational bottlenecks through automation which reduced errors by 85% while eliminating data security and data quality issues
• Provided strategic metrics from business Intelligence data using Cognos with cost-benefit data analysis affecting employees with long-term incentive awards that were part of a subsidiary company sale
• The analysis effort was critical in the company’s decision to proceed with the sale
• Received an incentive cash award
• Trained 2 people in Ireland on the production tasks as part of the risk management policy and business continuity plan

Business Analyst

Responsibilities:

• Performed lead role in a mass load of demographic data for International employees into PSoft via automation. Designed and developed several inter-linked databases to perform key stock plan administration process tasks
• Created in-house production data warehouse that supported validation activities related to the international portion of the ESPP program at Prudential in an automated fashion
• Employee Stock Purchase Program
• Appraised, tested and finalized newly implemented ESPP (employee stock purchase program) process for domestic and international employees(about 50,000)
• Liaised with vendors to validate or troubleshoot the data issues
• Created standardized data quality review processes to reduce/mitigate risk and monitor compliance; reduced data inconsistencies by 75 %
• Customized quarterly reporting for Finance as well as purchase and disposition data for Controller, Compliance, Corporate Tax, and SEC group; automation improved on-time delivery by 80%
• Used Business Objects and Cognos reporting studio as business intelligence tools to measure the ESPP operational metrics using key employee demographics against plan enrollments
• Processed automation and data validations which reduced errors by 75% allowing for on-time reporting of deliverables and data extracts to stakeholders

Confidential

Program Manager/Senior Business Analyst

Responsibilities:

• Developed a system for handling complex data mining requests using MS Access, SQL, VBA from Treasury Services, International, Merchant Services, Auto Finance, Small Business, and Insurance. Migrated mainframe-based Sales Tracking System to VB platform. The automation increased productivity by 85% and minimized errors by 90% providing tangible results to the new business prospecting efforts
• Created business intelligence analysis tools from customer data to identify bank products for cross-selling and potential prospects for CBG based on demographic data from D&B feeds. These efforts increased new market possibilities by 25%
• Conducted market research using statistical analysis, online surveys and customer studies to substantiate market share. The results were able to identify and help implement business intelligence strategies. This had a direct and positive impact on the company’s marketing strategies for future endeavors
• Designed, developed and maintained VB Application tracking Bank’s relationship with minority /women-owned businesses. Application interfaced with Lotus Notes database captured payables contributions by the department and included custom views and reports