Summary

Senior professional with over 17 years of experience in outstanding project planning, execution, monitoring, and resource balancing skills. Ability to support multiple simultaneous projects in a matrix organizational structure. Accustomed to working and collaborating with C-level executive. Core strengths include:

Project Management:

• Custom Software Development
• Database Design RDBMS
• Systems Engineering
• System Migrations/Integrations
• Enterprise- wide Implementations IT Project Lifecycle:
• Requirements Analysis
• ROI Analysis
• Costing Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support Value-Added Leadership:
• Cross-Functional Supervision
• Team Building Mentoring
• Client Relations Presentations
• Business IT Planning
• Vendor Management

HIGHLIGHTS OF EXPERIENCE

• Managed large complex IT projects of over 40million dollars following industry recognized project management methodologies.
• Effectively trained, motivated and mentored onsite and remote junior managers, engineers, developers and technicians.
• Experienced in coordinating, negotiating and motivating outside vendors in support of timeline and IT project deliverables.
• Excels in communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Extensive exposure to the technology and business environments in Emerging Markets. Latin America, Asia, Eastern Europe, Middle East and managing remotely.

TECHNICAL SKILLS

• Operating Systems Databases Development Network ERP Storage Methodology
• Application
• AIX Oracle Java Load Balancing SAP EMC ITIL Microsoft Office
• UNIX SQL .Net Proxy, Routers Oracle
• PeopleSoft NetApps Six Sigma Netbackup
• Windows Sybase HTML DLP Siebel CRM Hitachi SOX WebEx
• VMware Informix Web 2.0 LAN/WAN Sage Oracle
• Sun Agile Adobe
• Linux MySQL PHP VPN Microsoft Dell Waterfall OpenSource
• OTHERS: Service Desk, Citrix, DNS/DHCP Exchange, Active Directory, Sharepoint, Malware, Firewalls, Access, ITM, Perf. Management Blue Coat Securities.

PROFESSIONAL EXPERIENCE

Sr. Global Project/Program Manager

Confidential

• Led a team of Project Managers on customer projects.
• Managed the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover.
• Accountable for delivering projects on time, within budget and to the satisfaction of the customer and EMC sales team.
• Managed delivery of professional services related to implementation of all EMC SAN and NAS technologies including CLARiiON, DMX/Symmetrix, Celerra, Centera and EMC software solutions.
• Directly worked with infrastructure team to upgrade and test server, storage and applications
• Managed different work streams for the McGraw Hill Project: SAN, NAS, Switch and Smart work streams.
• Managed project budgets of over 40 million dollars
• Performed pre-sales scoping and pricing of professional services as it related to any EMC solution.
• Prepares detailed project plans, strategies and project management plan for the implementation of an engagement within the standards of project management methodologies.
• Defines project scope, captured in the services statement of work, by working closely with the customer and Sales to identify specific customer requirements.
• Requirements are categorized into a project plan detailing schedules, controls, resources, costs and daily tasks.
• Responsible for creating goals and milestones within a project to ensure EMC''s commitments to the customer are achieved.
• Prepares, maintains and submits clear concise activity/progress reports and time recording/management reports in accordance with published procedures.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all executive management reports.
• Designed the PMO office with defined repeatable processes, best practices, templates and standards.
• Ran the weekly migrations with project managers and resolves all escalations
• Provides a single point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery

Sr. Program/Project Manager

Confidential

• Reduced annual IT costs by over 30 with virtualization projects including data-center, desktop, and application / system consolidation initiatives .
• Managed internationally dispersed teams in India, UK , France , Canada and Pakistan on multi-million euro projects 5m
• Work with Data Loss Prevention, Network, Web and Security teams on various projects network upgrade, Blue Coat Proxy SG, DNS, DHCP, High Availability with load balancer, Detection Systems IDS and Intrusion Prevention Systems IPS for security
• Developed excellent customer relationships internally and externally .
• Manage scope of work develop roadmap for all projects with technical team and managers.
• Responsible for all projects of the divisions within Technology Operations including Systems Unix/Linux and Windows , Voice Avaya VOIP, IPC and Data Networks Cisco , Database Technologies Oracle and MS SQL Server , Storage EMC .
• Extensive experience in Enterprise Business Process Outsourcing/ Call Center Operations.
• Managed a team of 50 through all phases of a 30 million software implementation.
• Results: Achieved a seamless, defect-free migration at 10 percent below budget with no unscheduled downtime, due to careful planning and strategic resource allocation.
• Managed a very large CRM solution implementation at a leading global financial services organization based out of New York. Directed project from pre-sales and proposal stages. Started this project with 7 consultants and team was ramped up to 100 consultants, while maintaining very high client/employee satisfaction and profitability.

Sr. Program Manager

Confidential

• Implemented technology to improve business processes and enhance systems performance doubled Sales and Marketing Siebel CRM annual revenue from 56M to 112M.
• Led several teams in completing file migrations, office moves, data center migrations,
• Results: Completed 40 million in mainstream technical upgrade projects within 10 months.
• Planning, design and implementation of Cisco Telepresence Video Conferencing in Thomson Reuters globally. London, Bangalore, New York, Stamford, Eagan and Europe, Toronto .
• Manage various infrastructure team which include server, network, network, security and disaster recovery teams.
• Work Remotely with global team India, Russia, UK, Canada and South Africa
• Managed executive building construction for the Thomson Reuters C-Level executive
• Manage over 40 million dollars project with cost analysis, real vs. actual metrics and cost controls.
• Extensive experience in Enterprise Business Process Outsourcing/ Call Center Operations.

Sr. Technical Program Manager

Confidential

• Implemented single billing source to reduce customer overhead and improve service by evangelizing value of implementing SAP financial accounting module at one division, which improved internal accounting efficiencies and process flow.
• Implementing business continuity strategy and plan, canceling SunGard disaster recovery contract to bring function in-house with backup recovery platform without business disruption. Saved over 20 million dollars.
• Created Business Continuity Plans, Disaster Recovery Plans and Security Procedures to comply with SOX, SAS70 audits
• Extensive experience in Enterprise Business Process Outsourcing/ Call Center Operations.
• Tested Disaster Recovery Plans for all product and network systems. Ensured systems recoverability from primary and secondary sites.

Sr. Program Manager

Confidential

• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.
• Results: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as 2 million under budget
• Incorporate infrastructure DR plans into corporate business continuity plan BCP .

Sr. Enterprise Solution Architect

Confidential

• Directed the development of redundant technical architectures of systems management tools to meet the client's disaster recovery contingency and load balancing requirements.
• Managed the Thompson Financial Omgeo Web Infrastructure include iPlanet and WLE.
• Manage multiple vendors including EMC, INTEL, DELL, SUN, IBM, VERITAS Netbackup dealing with contract negotiation.
• Assess business requirements and define solutions that will meet current requirements and scale in support of future growth.
• Responsible for global deployment of UNIX-based system solutions.

Sr. Enterprise Solution Architect

Confidential

• Implemented Sage ERP Accpac for the accounting department.
• Managed a 35M budget to build out four data centers providing high-availability and replications Services within 8 months.
• Created an organization to define and enforce standards across business units spanning the US, Asia and Europe.
• Migrated 25 of data center to world class facility in 3 days with zero downtime following 9/11.
• Sr. Enterprise UNIX Disaster Recovery Engineer October Confidential
• Led a team of 20 Disaster Recovery Specialists.
• Interfaces directly with customer to provide operational support during testing or a disaster.
• Review test plan documents and set up required system and network resources prior to start of customer test.