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Systems Analyst Resume Profile

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SUMMARY

  • Dedicated IT Professional with proven interpersonal, analytical and leadership skills
  • Highly skilled in customer support, training and programing

EXPERIENCE

Confidential

  • Pick, pack and ship internet orders
  • Residential Data Collector

Confidential

  • Locate property via maps
  • Measure and draft all structures
  • Data Entry in ProVal
  • Enumerator 2010

Confidential

  • Locate household via maps
  • Interview household members
  • Record data on government forms
  • Customer Service Professional 2010

Confidential

  • Provided customer service at front desk
  • Answered phone and appointment setting
  • Cashier
  • Customer Service

Confidential

  • Provided customer service in hardware/feed store
  • Answered phone
  • Cashier
  • Stocked shelves, unloaded trucks
  • Receiving and ICS Associate

Confidential

  • Provided customer service in groceries
  • Vendor receiving
  • Cashier
  • Stocked shelves, unloaded trucks

EXPERIENCE CONTINUED

Technical Support Specialist

Confidential

  • Provided customer support and troubleshooting
  • Maintaining customer databases
  • Tested software upgrades

Application Analyst

Confidential

  • Hired, trained, managed and evaluated the performance of ten programmers
  • Analyzed, coded, tested, implemented and provided support for code changes
  • Reviewed design specifications, code and unit testing
  • Facilitated design, coordination, problem solving and company training sessions
  • Led weekly team meetings, prepared team status reports and provided project plan updates
  • Completed numerous professional development opportunities including management classes

Production Support Lead

Confidential

  • Hired, trained, managed and evaluated the performance of ten programmers
  • Analyzed, coded, tested, implemented and provided support for code changes
  • Designed, led and performed Y2K test of the purchase system
  • Remained on-call to monitor and fix abends and update tracking system
  • Created QA schedules for testing code enhancements
  • Led design sessions, status meetings and prepared progress reports
  • Established and maintained business relationships with vendors and modified vendor code

System Analyst

Confidential

  • Analyzed, designed, coded, implemented and provided support code changes
  • Led design, code and implementation planning sessions
  • Monitored and provided support for QA batch schedule

Instructor

Confidential

Trained business professional in Windows and Microsoft Office Suite

Software Support Specialist

Confidential

  • Managed IT help desk including hiring, training and evaluating the performance of 4 employees
  • Provided hardware, software and Novell network support
  • Led, planned and implemented conversion to Microsoft Office Suite and a new inventory system
  • Trained employees in MS Word, Excel and PowerPoint
  • Served as liaison between programmers and warehouse personnel
  • Performed nightly system backups

EXPERIENCE CONTINUED

IT Professional

Confidential

  • Designed, coded and implemented database conversion, interfaces to GIS application and development environment
  • Provided customer support and facilitated quality workshops and re-engineering projects
  • Served as liaison for vendors and other departments
  • Represented company at International GFIS User's Group

IT Professional

Confidential

  • Hired, trained, managed and evaluated the performance of 2 employees
  • Led staff meetings, quality control meetings and designed and maintained weekly construction work schedules
  • Trained employees in various software packages and developed and maintained procedure manuals
  • Managed purchases and payroll and completed bill of material data entry
  • Assisted with the configuration of a Novell Network and conversion of material control system
  • Provided hardware and software support and completed data entry for tracking
  • Served as quality task force member and United Way accountant
  • Assisted in Document Control and Drafting departments

Computer Operator/Teaching Assistant

Confidential

  • Assisted patrons in PC and mainframe labs
  • Taught Basic language to public school students

TECHNICAL SKILLS

Microsoft Office 2010: Outlook, PowerPoint, Excel, Word, Access, Visual Studio and Project HMTL, CSS, Java Script, PHP, Filezilla, Raptor, ExtraPutty, MySQL, Java, C , Linux OS, Forensics Tools, Adobe: Indesign, Illustrator, Photoshop, Flash, ADSO, ADSA, MAPC, IDMS, Tedit, IDD, IDDM, SQL, DB2, COBOL, Expeditor, Windows 7, JCL, TSO, ISPF, IDCAMS, IEBGENER, VSA, ADSALIVE, OCF, OLQ, BCF, ChangeMan, Xsub, Meeting Maker, Eudora, Track Record, SIEMANS EasyCode, Visio, Endevor, Control M, Control D, SDSF, CEDF, CICS, Lotus Notes, OMI PNMS50, Faxgate, MQ Series, NDM, OMI, Easytrieve Plus, ProComm, APS, MS-DOS, Novell, DBase, LAN Assist, Crystal Report Writer, FLEX QL, HP printers, Rconsole, Pconsole, Faxability, AutoCad, Map Info, FoxPro, PC-Age, HP plotters, Geosin, DamSmart, Primavera, Easytrieve, ICU, Harvard Graphics, Norton Utilities, Quartro Pro, PL/I, Pascal, Assembler, Basic.

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