Relations Manager Resume Profile

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Managed the Eikon upgrades for 80 global and domestic accounts with 1000 users worth over 40m
Maintained efficient communication with all internal and external participants during the migration process to ensure timely migrations
Ensured customer migration to Eikon was planned accordingly driving it to completion
Mitigated issues for customers to upgrade with minimal disruptions
Successfully led project teams to achieve campaign targets
Ensured correct processes were followed and resources were utilized effectively and efficiently to provide a positive customer migration experience
Acted as single point of contact for customer communication during migration process
Liaised with all parties to create the Migration Project Plan and agree timelines
Assured that all customer information was documented in Siebel by the Account Team
Closely monitored hardware installation dates with the CIG group, training dates and sheet conversion dates with Client Specialists
Fulfilled weekly reporting for Senior Management
Utilized system tools to monitor and track orders that were delayed or blocked
Responsible for escalating customer requirements to product management for prioritization into product releases
Secured customer migration signoff and instigated removal of legacy products

Confidential

Oversaw/facilitated/reviewed entire order process to ensure timely order progression
Addressed queries from clients
Managed multiple projects for Sales Manager, MAM's and Account Managers as needed
Provided information, support and guidance to six account teams
Cleaned up account billing, invoice and permissioning issues
Assisted with contract renewal and overall customer assessment
Acted as central point of contact for clients and internal staff
Liaised between Sales and Customer Order Management Center
Utilize Siebel effectively

Confidential

Worked proactively with account team members to achieve ultimate customer satisfaction
Created new customer sites for Reuters product use
Collaborated with sales, technical and finance departments to resolve client queries and debt issues
Resolved account team members questions regarding permissioning, billing, and business rules
Reviewed and processed sales orders to reflect in monthly sales/cancels reports
Produced agenda for weekly team meetings
Managed the pending orders, orders to be billed and free trial reports
Initiated billing
Maintained client files

Confidential

Special Events and Volunteer Relations Manager

Directed development of internal/external special events annual plan to encourage further participation from current donors and to attract new donors, community partners and volunteers
Procured three-year commitment from Boston Athletic Association for NESHV's participation in 2002-2004 Boston Marathon Charity Program
Captained 2002 Boston Marathon team. Duties included recruiting runners, providing training and insuring minimum fundraising requirements were met. Participants for 2002 team raised over 75,000 for NESHV
Initiated and managed First Annual NESHV Veterans' Day FunRun, raising more than 20,000 for NESHV
Wrote, edited and produced external donor newsletter
Liaison to shelter donors and community and business partners to facilitate effective and close, cooperative relationships
Organized and oversaw volunteer phone-a-thon that raised more than 5,000 annually
Managed and instituted annual holiday Adopt-A-Vet program with community partners to include defining eligibility requirements
Created and maintained internal monthly events calendar/newsletter
Narrated NESHV facility tours for volunteers, donors and guests
Represented shelter at corporate and volunteer recruitment fairs
Actively recruited, trained and supervised all volunteers and coordinated internal volunteer needs

Confidential

Internal/Volunteer Relations Manager

Wrote, designed, produced and distributed bi-monthly internal newsletter
Created community volunteer activities for NESHV clients/staff
Supported Executive Director in creating staff outings, parties and team building events
Identified and established new community and corporate relations
Assessed internal needs to increase in-kind donations
Acquired original artwork from local Boston artists to adorn walls of NESHV

Confidential

Information Services Coordinator

Confidential

Administrative Assistant

SKILLS

Strong team building and interpersonal skills. Solid communication and organizational skills. Demonstrated effectiveness in managing simultaneous, multiple, fast-paced projects in deadline-oriented environment. Computer - Microsoft Office Suite including MS Microsoft Project Publisher, Fundraising software Claris FileMaker Pro and Blackbaud, Siebel CRM, Salesforce, CPR certified Spinning Instructor

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