SUMMARY:

An experienced Project Manager who has been responsible for deployment of IT infrastructure including Network optimization, hardware rollouts, Application installation, Point of Sale (POS) implementation, converged wired, wireless infrastructure and virtualized environment implementation projects. 15+ years of experience in optimizing processes and introducing new technological hardware and infrastructure solutions across multiple platforms to support mission - critical retail business, banking environments and supply chain processes. A detailed oriented out-of-the-box innovative thinker that brings immense experience working with senior management as well as managing multiple resources consisting of store planners, network administrators, business analysts, technical analysts, project co-coordinators and technicians in complex matrix and customer focused organizations.

AREAS OF STRENGTH:

• Project & IT Management
• Leadership and Mentorship
• Technical Aptitude
• Team Building
• Change & Risk Management
• Vendor & Account Management

TECHNICAL COMPETENCIES:

Service Now (Incident & Change Management), Replicon, Planview, Sharepoint, Clarity PM Software(similar to Microsoft Project), SAP, Remedy 1 & 7, MS Visio, Auto CAD, Evoco, Fuze, JD Edwards, Retail Link, Smart system, MS Office, IBM Manage Now, Lotus Notes, MS Office, Telnet, Remote Desktop.

CAREER HISTORY:

Confidential

IT Project Manager

Responsibilities:

• Managing UPS upgrade project from RFP & procurement to implementation & support.
• Working with the store operations, electrical contractors, UPS techs and other stakeholders to support the implementation in 150 Canadian stores.

Confidential

Project Manager

Responsibilities:

• Responsible for managing office and retail branch projects to implement hardware and network projects.
• This includes upgrading end of life & end of support hardware, infrastructure & networking equipment, as well as introducing new technologies in Confidential .
• Partnered with corporate services and corporate real estate to manage campus moves of 1200+ associates within 5 weeks and ensured all their systems are up and running at the new locations for a seamless move including firewall changes & network setup.
• Project Manager for campus wifi project that entails setting up 700+ users on Confidential remote access as well as setting up hoteling station for on-the-move clients and guests.
• Transitioned into retail banking responsible for branch transformation (75 branches from teller-base banking to digital banking table), new branch setup, relocation and decommissioning.

Confidential

Project Manager

Responsibilities:

• Led and managed projects from RFP to procurement to support for POS equipment, fibre circuits, telco, network and cabling architecture, telecommunications, security system integrated solutions, infrastructure and proprietary applications for new, renovation, relocation, in-box conversion, expansion stores and distribution centres.
• Responsibilities included upgrading end-of-life equipment rollouts, software and application upgrades, researching and deploying new and improved technologies, hardware and networks using Clarity project management software (similar to MS Project)
• Led infrastructure projects with budgets ranging from $50K to $10 million, ensuring successful scope, time and cost. Liaison between external vendors and internal customers for successful completion. This included procuring equipment; to installation and setting up support models.
• Managed projects to deploying new debit machines, UPS’s and end user technology devices along with upgrading end of life / end of support equipment. Worked with the Security team to ensure PCI compliancy for all new installed devices in Confidential stores.
• Introduced new temperature monitoring technology (Application & hardware) that saved 25% of wasted refrigerated & frozen produce. Co-ordinated to setup automated system to save labor cost.
• Managed marketing projects that included setting up front end TV’s & Controllers as well as Electronics TV walls and motion sensing voice recorders.
• Provided exceptional IT project management for the opening of 12 stores and 1 distribution centre in 2012; 10 stores and 1 distribution centre in 2013; 12 stores in 2014. Integral part of Zellers store conversions to Walmart.
• Communicated with various director and executive level stakeholders (Construction, Real Estate, Operations, WM Pharmacy, Logistics, Supply Chain, Merchandising, Confidential Canada Bank) to identify and document requirements, develop budgets, risk assessment and worked with service providers to implement business solutions on all executive level projects.

Business Systems Specialist

Confidential

Responsibilities:

• Communicated effectively with team members, vendors and clients to identify and document requirements, conduct business and technical studies and planned, analyzed, designed, and implemented business solutions utilizing SDLC.
• Provided 2nd / 3rd level support for 325 stores in Canada on POS, switches, routers, telecommunications, circuits, DSL, registers, thin clients, wired and wireless infrastructure, VOIP phones, store music and satellite broadcast.
• Managed various hardware and infrastructure implementation projects with budgets
• Saved Wal-Mart approx.. 15% monthly out of scope charges by negotiating with service providers.
• Utilized RFQ process to choose the best value-added hardware vendor, providing higher efficiency service with 20% savings.

Confidential

Technical Analyst/Team Leader

Responsibilities:

• Promoted to Team Lead of technical support representatives.
• Coached, mentored and trained new employees.
• Developed new policies and procedures in collaboration with clients. Administered and enforced compliance with the project plans, procedures, and management directives.
• Saved IBM 8% of labor wages by developing and managing cost saving strategies.
• Led the team to achieve the best SLA numbers for 3 months in a row (95%).
• Exceeded the basic requirements in all fields, demonstrating outstanding performances in the areas of taking initiative, showing integrity, owning high interpersonal skills, displaying clear communication, and effortless teamwork.