Professional Summary

Talented, energetic and dynamic IT project management professional specializing in leading high-performing and multi-disciplinary teams from product/solution development through successful product launches/implementations Proven success in managing numerous multi-platform projects and priorities in fast-paced and complex technical environments focus on leading the planning, development and delivery of technology projects in alignment with industry standards, business initiatives, operational excellence and collaborative innovation.

Skills

Work History

Senior IT Project Manager

Confidential

• Assisted in introduction and implementation of Agile/SCRUM methodologies to develop and introduce process automation and improvements in delivery of internal and external technology solutions reducing client churn rates by 33
• Responsible for ensuring all project stakeholders are well informed of project progress and decisions while delivering value to clients and protecting project scope
• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions to translate business goals, feature concepts and customer needs into prioritized product requirements.
• Responsible for tracking and reporting on all cross-team dependencies, timelines, milestones, stake-holder expectations
• Proposed technical feasibility solutions for new solution designs options for performance improvement of technical objects.
• Introduced and implemented documented PMO standards, process and procedures following PMI PMBOK methodologies to establish new Project Management Office portfolio: policies, procedures, document templates and tool-set.
• Designed, developed and scripted new automation software programs to integrate and streamline process flow between numerous organizations within corporate infrastructure.
• Performed as Sr Project Manager for large complex platform integration project to facilitate smooth, timely and budgeted consolidation and integration of features and functionality between existing ContactPoint technology platform and the competing software platform of a major competitor company acquired by ContactPoint
• Managed platform migrations for large acquired enterprise customer base from competitor solution to ContactPoint platform
• Responsible for managing scope, cost, quality, personnel, communication, risk and procurement
• Ensured comprehensive project scoping, budgeting, planning and monitoring for migration from Zoho CRM to Salesforce.com to improve efficiencies, elevate collaboration and decrease time to realize new revenues.
• Provided guidance, technical scope and design pertaining to regulatory and compliance automation pertaining to ISO/IEC 27001, SOX, PCI, HIPAA, NIST, NERC CIP and FISMA.
• Applied knowledge of project management best practices, standards, architecture and business application lifecycles - including requirement scoping, technical design, risk management, integration-testing, implementation, training and deployment of strategic complex infrastructures.
• Able to quickly adjust approach to changing needs and demands of organization and incorporate overall business objectives

Technology Solutions Consultant

Confidential

• Managed account and project teams for portfolio of large enterprise Fortune 100 accounts resulting in increases of customer annual sales by 58 generating 62.3 million in new business sales through 2012 and 2013.
• Assisted, through the global application of Lean Six Sigma concepts, in the corporate-wide expansion of the current application automation portfolio and migration to Salesforce.com CRM, Service Cloud, and Visual Process Manager which included the development and deployment of customized content libraries, strategic Account Development modules, forms, and analytics.
• Spearheaded expansion and development for traditional waterfall, hybrid and agile initiatives to successfully build and expand vertical financial and healthcare solution offerings resulting in 22 increase in vertical client retention Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
• Educated and trained staff on Lean Agile methodologies for improved global account management and processes to expedite and implement technology services resulting in 10 improvement in realization of new revenue.
• Achieved triple digit year-over-year revenue growth of custom software solutions with regional enterprise business base accounts.
• Developed and managed numerous Fortune 100 multi-million dollar infrastructure IT projects which included financial management, software database management, information security integration, regulatory compliance, and custom API integration development.
• Led and mentored large team of remote and cross-departmental project team members in adherence to and compliance with program responsibilities, scope, timeline, process and deliverables

Business Sales Director

Confidential

• Developed and deployed comprehensive consumer-facing, highly complex sales solution roadmap for 44 increase in commercial voice, data and internet business for New Hampshire Sales Organization.
• Allocated and assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients.
• Planned and executed social and educational events and programs, producing five times target number of qualified leads.
• Managed team of 9 Field Technical Sales Executives responsible for product promotion and new business development.
• Credited for playing key role in generating over 2 million per year in new business revenues over 2 year period.
• Managed departmental budgets for effective financial tracking to ensure organizational goals are attained.
• Consistently generated highest increase in team/regional sales revenues monthly, quarterly and annually.
• Actively coordinated and executed public relation activities with governmental, industry and community partners to foster active positive involvement within the State of New Hampshire.

Research eDiscovery Specialist/ Paralegal Advocate

Confidential

• Provided Legal Advocacy and representation to clients in Social Security, Medicaid, Medicare and Workers Comp cases
• Designed and delivered e-Discovery workshops to train research staff on advanced uses of computer databases and research techniques in compliance with State and Federal ESI Rules.
• Established legal research plans, priorities and procedures to support and enhance company data storage assets.
• Streamlined investigative response and data discovery for litigation ensuring compliance with all legal requirements pertaining to HIM, PIH, PCI, EHR, HIPAA/HITRUST, NIST compliance.

Law Firm Director eDiscovery Specialist

Confidential

• Managed Staff of Attorneys, Paralegal, Legal Assistants and Administrative Support.
• Responsible for all electronic evidence document control, including indexing and summarizing contracts, analyzing responsive documents, updating clients' privileged files, identifying, indexing and summarizing discovery documents for judicial presentation.
• Coordinated and managed case workload, time-keeping, trial preparation and process, and legal training programs.

Strategic Technical Sales Manager, Confidential