Summary

I am a seasoned IT professional with 14 years of experience managing projects and teams. My positions have been fast-paced, challenging and broad in scope that required strong managerial, technical and strategic planning capabilities. Skilled in full life-cycle project leadership, including planning, developing, and estimating, I have been instrumental in process improvement, streamlining and cost savings for IT organizations and field operations.

Career Experience

Confidential

Senior Project Manager

• Responsible for managing several RFID and Pipeline projects that include two reporting projects for store operations to evaluate RFID inventory, Pipeline application migration from Windows Server 2003 to Windows Server 2012, and RFID infrastructure upgrade in support of cycle count activities and DVN expansion.
• Working with Tyco third party application vendor on delivery of service release supporting cycle counts
• Facilitate daily stand-up meeting for project status updates for development, review bug tracking/resolution, and roadblock mitigation
• Develop weekly status presentations to review project progression with senior management and business partners
• Create detail project plans to communicate delivery expectations
• Coordinate requirement gathering sessions with business partners to define reports
• Manage and document product logs, change request, and signoffs within the Q4M SDLC framework

Confidential

Senior Project Manager

• Managed HPCC projects to consolidate information from several internal and external data sources to provide BI and analytic reporting. The project required de-couple, de-dupe, and cleansing of data captured. OBIEE is used to create dashboards and attrition reports/alerts. In addition working in Risk Solutions, I am managing several insurance development projects including Non-buyer, RiskView Enhancement, Commercial Driver, etc
• Create project plans and sprint schedules with technology teams
• Developed process for complete life-cycle development HPCC
• Coordinate daily status meetings for project progression
• Assign, monitor, and manage project tasks using Jira
• Conflict resolution of risks and roadblocks for identified tasks
• Provide bi-weekly status reports for senior management

Confidential

Senior Project Manager

• Responsible for MDM projects for Customer Solutions Portfolio. The objective of these projects are to replace the legacy system for a Big Data solution, capture 3rd Party, transaction, and house holding data to Hadoop which include establishing business rules to aggregate data for cleansing/grouping user information. Customer data is shared with application groups as the master record and BI/business analytic partners to understand customer trends and create marketing campaigns.
• Create project plans and sprint schedules with technology teams
• Worked with Epsilon and Acxiom on data cleansing, validation, and standardization requirements and delivery
• Manage resource allocation with Syntel and TCS third-party vendors for onsite and offshore staffing requirements
• Coordinate and facilitate kickoff meetings and design sessions
• Implementing and modifying Agile methodology in a matrix environment
• Perform as SCRUM Master in daily stand-up meeting
• Participate in review broad tollgate meetings for project approval and implementations
• Provide weekly status updates in 4 Blocker Reports
• Develop risk/issue management reports
• Manage plan recovery for at risk projects due to roadblocks and unforeseen issues
• Mentor junior project managers on Agile methodology and best practice

Confidential

IT Project Manager

• Managed projects and applications related to revenue management applications. Worked with business partners to prioritize, schedule, and implement enhancements for several web based applications processing over million transactions daily. Revamped the customer support processes to align with the needs of the business partners to address their challenges. Responsibilities include 24/7 support, process improvement, release management, and client management.
• Selected Keynote analyst tool for monitoring availability and performance based on user experience. Current averages for YTD metrics with availability at 99.87 , while performance is 4.781 seconds for response time. The result of implementing Keynote allowed the team to be proactive with support, increase availability, and meet the established SLA.
• Developed monthly maintenance schedule for release management and coordinated required groups to secure resources to meet timeline. Negotiated tasks, resources, and dates to assure the project completion with our business partners to ensure approval. Establishing the schedule allowed for traceability in the release schedule and accounting for any emergency release with associated cost as exceptions.
• Managed local and off-shore resources to meet deliverables by assigning tasks, conducting estimate meetings and facilitating daily stand meeting to ensure status and identify risks.
• Improved the process to define business requirements for maintenance items by engaging the quality assurance team and business partners. The process introduced traceability for tickets assigned to the release. Implementing the change reduced the number of QA reported bugs in HP Quality Center, decreased development time and rework.
• Successfully implemented 219 EMEA Europe, Middle East, and Africa hotels. Implementation included pre-screens, hotel activations, and administration setup.
• Coordinated the configuration of monitoring alert tools to provide functional supporting efforts for a third-party level one and two tiers. Managed the level three and four tiers support teams using Service Now and HP Quality Center.

Confidential

Project Manager

• Provided project management skills in support of the Global IT Customs Management. Responsibilities included establishing project teams, coordinate with vendors, and implementation of solutions. As project manager I implemented solutions for custom form printing with document imaging, establishing multi-tier support functions and processes, and EDI consolidation of entry creation with internal communication that included XML transactions required to sunset legacy systems.
• Managed transition of the 3rd and 4th tier support functionality to outsourcing vendor. Coordinated developed of supporting documentation, video training sessions, and competency test to ensure a successful transition of duties. Conducted offshore training for support team in India. Maintained a dotted line connection for escalation process for business critical operations.
• Maintained backlog of reported issues. Worked with business partners to prioritize issues for future releases based on business and technical needs for stability, efficiency and productivity.
• Managed software development for new functionality and defect fixes using SDLC and ALM methodologies. Coordinated efforts for several projects with internal matrix teams and 3rd party vendors.
• Created detailed MS Project plans that included all tasks associated with the application development process. All plans included support for a maintenance period after the initial release.
• Planned and led onsite implementation of Customs Management application which included equipment procurement for facility setup and employee training. Provided training in a class room environment and one-on-one situations.
• Led project to implement new imaging application working with a third party vendor. Managed the creation of a solution that change the printing process to be more efficient printing multi-part Customs Forms for entry package to present to CBP.
• Scheduled QA tasks and conducted user acceptance testing for new releases to the production environment.
• Recruited for Train the Trainer to aid the roll-out to new facilities. Train users on key functionality and processes during new implementations and provided onsite support.
• Created high level PowerPoint presentations of new agendas to obtain project approval from executives, business partners and key stakeholders. Maintained an executive summary for upper management communication.
• Owned the changed management process where we documented, analyzed and estimated the request for project impact. Escalated any all issues that were identified as risks and worked to provide solution to mitigate the obstacle.

Application Support Manager

• Implemented a support structure for Global IT Customs Management. Responsibilities included recruitment of talent, training resources, and establish a knowledge base. My teams supported several web based applications that processed several thousand transactions daily for customer imports.
• Established and managed production support team that provides 24 hour service for import operations on the Customs Management application. Implemented SLA for ticket priority, creation of knowledge base, and training for second level support. Initiated new support procedures and documentation processes to provide better defining the root cause for the BA Team to begin requirement gathering.
• Created new support procedures for 1st 4th tiers and provided training for each level. Led effort to introduce processes to document known issues in team track and develop a knowledge base at each level.
• Increased quality control by modifying the validation process during application releases. The changed increased our success rate by limiting the roll back process and minimized the number of service request related to production releases.

Senior Business Analyst

• Provided requirements documentation for Global IT Customs Management. Responsibilities include eliciting requirements, documentation, and testing. Worked with international team to understand and document local customs rule and requirement for software enhancements to support the region.
• Conducted JAD sessions with functional teams to assure business requirements were translated and understood for management, operations, and technical personnel.
• Created business requirements and functional documentation that included BPMN As-Is and To-Be flows , use cases, and architecture diagrams.
• Developed complex SQL Scripts for data analysis, ad-hoc reports, database administration and data extracts using TOAD application tool for Oracle.
• Presented high level documentation of new agendas to obtain project buy-in executive, clients and key stakeholders.

Confidential

Application Development Manager

• Selected by Menlo Worldwide to establish and manage in-house IT department. Scope of responsibilities includes management of personnel, web based application development, project management, operational support, testing and implementation.
• Recruited technical personnel to fulfill project resources requirement, monitored status of team projects, facilitated project meetings, established timeline for projects, and evaluating resources for future obligations.
• Implemented CRM Package that enabled customers/users to expedite orders or request operational support. Provided customers more visibility to staging and shipment of orders internationally throughout the order lifecycle. Reduce customer support hours by 35 .
• Assisted in the implementation Menlo Logistics OMS Order Management System and TMS Transportations Management System modules of the Supply Chain solution by performing analyst and technical support. These applications assisted our transportation teams in managing the scheduling and distribution of customer orders.
• Led project to create inventory application for NCR as a selling point that generated new revenue by offering additional services to their customers. Web based application that client access through a portal.
• Implemented a web-based reporting center that assisted management with productivity and status reports which drastically decreased the time and effort management spent obtaining information from the previous day activities. COGNOS, Crystal Reports, and SQL were used to develop and distribute reports. The reporting help implement a pay for performance compensation package.
• Supported the implementation of Simplex HR and Payroll application. Provided continuous support in problem resolution and application upgrades working with a third party vendor. Assisted in report creation and modification for human resources.
• Consulted on new Enterprise Resource Planning solution for the distribution center that resulted in NCR being a pilot location for of Oracle's ERP solution.
• Participating member of a Six Sigma project team to analyze current processes to improve operational production efficiency and quality.
• Implemented project for a wireless network to benefit receiving productivity to meet put-a-way times and increase productivity by 30 .
• Initiated the conversion of the CRM Package from ASP to ASP.NET to take advantage of new features and the .NET Framework. The migration benefitted in performance and scalability of the Service Center.
• Participated in the implementation of a MRP system that enabled NCR to win and manage one of their largest accounts, United States Postal Service.

Technical Summary

• Project Management PM - Resource Management Implementation Management - Problem Resolution Process Improvement - Time Management SDLC ALM - AGILE Methodology SCRUM Methodology - Waterfall Methodology - Business Analysis Requirements Gathering Consulting - Business Process Modeling Notation BPMN - Use Case Modeling Mapping - Data Analysis Business Intelligence BI Master Data Management MDM - Big Data - Hadoop Cassandra High Performance Computing Cluster HPCC Enterprise Control Language ECL - Oracle Business Intelligence Enterprise Edition OBIEE SQL Server Reporting Services SSRS - PHP - Key Performance Indicators KPI Service Level Agreements SLA - MS Office Word, Excel, PowerPoint, Project, Visio Microsoft SharePoint - RUP Rational Unified Process EDI ERP CRM - Oracle SQL MySQL - Supply Chain ITIL Jira Trello - HP Quality Center - Bugzilla
• I trained as business analyst in learning to apply up-to-date shills in requirement gathering and documentation in real-world environment. The UPS BA 101 training is consistence with IIBA BABOK created by B2T Training. UPS CBAP 360 Certification

Confidential

ESI International

I trained as project management methodologies and procedures to manage the software development life cycle of a project. Coursework included WBS Work Breakdown Structure , scheduling, costing, and understanding the three constraints.

SQL Server 7.0

Confidential

Acquired comprehensive knowledge through coursework on SQL Server Administration, Implementation and Internet Information