Summary

• Tools:Microsoft Suite Project 2003-13, Visio 2000-13, SharePoint 2013, Access 2000-13, HP QTP
• Technology:Oracle, Brocade, Cisco, SAP, JDE, ADP, Kronos, San Storage, Active Directory, Cloud Storage, Cloud Infrastructure, Salesforce, Sharepoint, Web sphere
• Security:ISO 9001, 27001 , PCI DSS, IBM ITCS 104

Skill Sets:

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• Responsible for managing all projects throughout their full lifecycle from initiating to closing in accordance to PMI industry standards.
• Drove the effort for facilitating process mapping workshops with the business during requirements to ensure that the project team understands documents within scope.
• Created Maintained a ground up development for Regression Testing which was adopted and embraced by the Business because of the value demonstrated.
• Developed a prioritization classification for projects which allows projects to be worked on at any given time in a more efficient and timely manner.
• Obligated with keeping each Project team member accountable and all stakeholders informed on each and every Project.
• Responsible for managing high profile projects to ensure timely and accurate delivery.
• Developed an approved system for reorganizing the previous PMO while putting PMI Best practices into the forefront.
• Accountable to create the UAT test schedule for each Project and ensure business users are scheduled to test.
• Responsible for redesigning the Companies Master Project list and presenting to the Executive Level team weekly.
• Continuously improve upon the way in which HomeServe Manages, Controls and Monitors Projects.
• Works with all Parts of the Business to ensure that no gaps are left out in each and every project and grow a lessons learned database to develop best practices
• Report directly to the VP of the Project Management Office.
• Demand Manager
• Responsible for working with Senior Management on prioritization of new and existing IT projects.
• Act as an Entry point for the Business and created a robust process including a Business Case document for all new Project Requests that contains High level Requirements, Benefits, alignment with company goals, ROI staffing criteria.
• Own the overall process of intake and project flow across the entire portfolio of projects. .
• Accountable for reviewing and working on each Business case with the listed Project Owner before they are presented in front of the IT Investment Board C Level Governing Body .
• Architected a new Project Selection process that entails more sponsor accountability, monetary value and business need to each and every new project presented.
• Responsible for providing the CIO weekly pulse meeting updates on the current state and general atmosphere of the Project Workflow.
• Facilitate weekly meeting with 15 SME's from all IT functions of the Business to assess upcoming project feasibility and projected costs.
• Developed and maintained a scorecard system for all new and existing projects
• Built Relationships with all levels of management in order to ensure all project expectations are fully met.
• Provide C-Level Executives with a Bi-Weekly Dashboard and Month End Reporting on over a dozen Portfolio Metrics.

Confidential

Project Manager Cloud Storage

• Effectively lead multiple cross-functional global Cloud Computing Storage teams to deliver projects on time, on budget, and with client and team satisfaction.
• Worked with relevant stakeholders, establishes plan for proposal development, including scope, schedule, budget and quality deliverables.
• Utilizes established PM methodology to ensure a realistic plan for product execution was created and Stakeholder expectations can be achieved.
• Responsible for managing all Procurements Vendors on all Current and future Deployment sites Cisco Brocade .
• Member of the Change Review board Reviewed all changes and maintaining a streamlined process of Change Control and keeping teams accountable.
• Kept the Project Team accountable for all Action items and Deliverables.
• Implemented 1 SAP Migration for a Fortune 100 Client that was 6 months in length.
• Participated with First Second Line Managers on the interview process for hiring Team members
• Strong collaboration skills with diplomacy, ability to successfully engage stakeholders at all reporting levels in the organization.
• Collaborated with R D on new and upcoming cloud software and product rollouts.
• Team Lead / System Administrator
• Tracked and maintained team deadlines and milestones.
• Created and maintained Defects amongst the department on all technical and Process levels.
• Orchestrated the running and presenting of all Team meetings and delegated when necessary.
• Responsible for ensuring that the team was trained in the latest IBM and Industry Security Standards.
• Performed Penetration testing for Production machines through test boxes.
• Worked with Lead Developers to ensure Client satisfaction with all available software releases.
• Managed Multiple Projects that deal with AIX version compliance amongst 300 machines.
• Educational Lead of all IBM Regular employees under my manager.
• Primary contact for all audits and compliance regulations.
• Kept track of on call schedule and claiming hours within different client specifications.
• Developed the Continuous Improvement log that tracks all Defects, Issues and Ideas in a collaborative style.
• Compiled and Reported daily/weekly metrics to senior stakeholders.
• Maintains and documents various continuous process improvements for my team in compliance with the IBM Lean Framework GDF .
• Developed Social Media Initiative for improving the Project Management art for better tracking and accountability on all projects within IBM This was very valuable especially with the absence of a PMO at IBM.
• Coached Executives on Social media company wide initiatives while updating their staffs on all levels.
• Developed, maintained and implemented metrics to demonstrate value to Senior management and in compliance with the IBM Lean Framework GDF
• Performed maintenance, upgrades and new Installations on 14 Production Unix Machines.
• Took initiative to become Primary Dispatcher and Lead for the team.
• Responsible for providing support for file system's DCE,GPFS amongst 12 cells with over 50,000 users.
• Managed Documentation for the team for various processes, executing, maintaining and developing new strategies.
• Part of a 24/7 rotating on-call schedule.
• Primary contact for all commercial clients yearly/quarterly revalidation of userids on all Unix/Linux machines.
• Worked with the team to find more efficient ways of documenting processes to promote continuous improvement
• Responsible for scripting health-check fixes and patch updates on both test and production environments.
• Managed all issues and Ideas during daily huddles to track trends for continuous improvement.
• Responsible for reporting daily for all possible outages as well as making sure deliverables are on schedule.
• Managed Multiple Projects that include GDF based processes dealing with Dispatching or Quality Analysis.
• Accountable for attending a daily outage storage call and reporting all outages for all of our clients amongst the Department.
• Responsible for developing a Continuous Improvement log and being able to pull metrics from it.

Confidential

Technical Operations Analyst

• Worked in a 24/7 NOC setting with Real-Time Networking monitoring.
• Conferred with senior developers to understand new or revised systems, discuss system design issues, resolve problems related to programming specifications, and test and roll-out system changes and upgrades.
• Conducted Internal Security Audits and performed Social Engineering, Penetration testing and other various methods to ensure users were practicing company security best practices.
• Carried the load of keeping track of all Defects and maintaining solutions for prevention and Continuous Improvement.
• Responsible for running and maintaining processes given by Development and Technical Client Services.
• Scripted tasks for production machines in a Unix/Linux Environment.
• Manage that all current processes and related information about the existing system ensuring accurate documentation.
• Responsible for managing confidential company information and protecting its integrity from internal external threats.
• Developed queries using SQL based on client process needs.
• Provided Quality Analysis to lead Developers and provided feedback on process success/failures.
• Maintained the entire departments Wiki Page and updated it daily.

Confidential

Telecommunications Engineer

• Managed, Programmed and Installed various telecommunications systems Inter-tel and prot g '
• Experience constructing Data Closets ranging from 66 blocks to 48 port patch panels, all structured and professional. Meeting the Custom Requirements of our Clients
• Responsible for initially assessing customer IP telephony security integrity.
• Ability to troubleshoot phone lines, data, and fiber. Proficient in knowledge to terminate cat3, 5,5e, 6 and fiber.
• Conducted quality Unit, Performance and User Testing to meet all Client goals, objectives and expectations.
• Managed daily Trouble tickets using effective Independent Time management skills
• Provided each client with an understanding of their system as well as working to their satisfaction