SUMMARY:

14+ years of IT Experience in Cloud and On - premise CRM applications using Agile (Scrum) and waterfall methodologies. He has experience in (SalesForce.Com and Oracle Siebel CRM Application) in different modules like Life Science, Retail and Finance etc. He has performed different roles on the project like Project Manager, Team Lead, Onsite Co-coordinator, Designer, Developer, and Functional. He has excellent leadership, delivery management and communication skills. He has demonstrated tremendous efficiency in multi-vendor environment and onsite-offshore business model.

LEADERSHIP/MANAGERIAL SKILLS:

• Excellent communication skills
• Managing program risks and escalations keeping the program/project on track
• Driving status meetings with client
• Managing resources and budget of project
• Facilitating issue resolution sessions in a multi-vendor environment
• Delivers engaging, informative, well-organized presentations.
• Proven ability to handle multiple priorities in parallel.
• Managing large vendors for project delivery
• Driving day to today project activities
• Led quality aspect of project deliverables and incorporated the audit findings.

TECHNICAL SKILLS:

Digital capabilities including SFDC, Siebel CRM

Integrations using WebService and Middleware (WebSphere, TIBCO, Webmethods)

Data load in multiple technologies

Application development

Wireframes development in studio model

Oracle Siebel CRM Applications PL/SQL

Oracle Workflow, Toad, Visio

Windows XP, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Onsite Project Manager

Responsibilities:

• Drive overall technical execution of the project and determine technical delivery is in alignment with business requirements
• Defined internal business processes, service delivery models, vendor management and organizational structure.
• Manage resources in the Capability and responsible for hiring, deployment, and utilization of resources in the Capability
• Provided technical leadership in delivering call center solution
• Coordinated with client and offhsore teams to lead the work package development at offshore
• Developed and maintained relationships with key internal and client IT managers, executives and vendors to support and deliver on IT business initiatives in the program areas.

Confidential

Project Manager

Responsibilities:

• Drive overall technical execution of the project and determine technical delivery is in alignment with business requirements
• Worked with various teams to lead production deployment
• Facilitate issues resolution sessions between Hyrbis, SOA, Siebel and Oracle EBS teams
• Led quality aspect of project deliverables and incorporated the audit findings.
• Experience in end to end implementation of Siebel CRM platforms.
• Create and execute work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed in terms of costs as well as staffing and assigns individual responsibilities.
• Manages all operational aspects of a large programs including scope.
• Prepare and report project performance metrics and KPIs
• Prepares for engagement reviews and quality assurance procedures.
• Understands revenue models, P/L, and cost-to-completion projections and takes decisions accordingly.

Confidential

Responsibilities:

• Participated in JID/JAD sessions
• Drafted High level design documents that goes as an input to creation of FDD’s
• Coordinated activities between Onsite and Offshore team
• Frequently interacted with client to close design gaps and getting clarifications for queries posted by Technical team in offshore
• Mentored junior practitioners in the team and guiding them on CR development and defect fixes.
• Reviewing TDD’s, HLD’s, Data mapping sheets and UTP’s to ensure these deliverables meet the quality standards
• Triaging of defects and representing Integration team in Defect calls

Confidential

Responsibilities:

• Architecting, Planning, Analyzing & Designing Business solutions.
• Preparing Technical Design
• Implementing & Deploying the Siebel Business Rules
• Defect Tracking & Resolution
• Supporting business team during User Acceptance testing
• Responsible for tracking deliverables throughout software testing life cycle