Salesforce Onsite Project Manager Resume

SUMMARY:

14+ years of IT Experience in Cloud and On - premise CRM applications using Agile (Scrum) and waterfall methodologies. He has experience in (SalesForce.Com and Oracle Siebel CRM Application) in different modules like Life Science, Retail and Finance etc. He has performed different roles on the project like Project Manager, Team Lead, Onsite Co-coordinator, Designer, Developer, and Functional. He has excellent leadership, delivery management and communication skills. He has demonstrated tremendous efficiency in multi-vendor environment and onsite-offshore business model.

LEADERSHIP/MANAGERIAL SKILLS:

Excellent communication skills
Managing program risks and escalations keeping the program/project on track
Driving status meetings with client
Managing resources and budget of project
Facilitating issue resolution sessions in a multi-vendor environment
Delivers engaging, informative, well-organized presentations.
Proven ability to handle multiple priorities in parallel.
Managing large vendors for project delivery
Driving day to today project activities
Led quality aspect of project deliverables and incorporated the audit findings.

TECHNICAL SKILLS:

Digital capabilities including SFDC, Siebel CRM

Integrations using WebService and Middleware (WebSphere, TIBCO, Webmethods)

Data load in multiple technologies

Application development

Wireframes development in studio model

Oracle Siebel CRM Applications PL/SQL

Oracle Workflow, Toad, Visio

Windows XP, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Onsite Project Manager

Responsibilities:

Drive overall technical execution of the project and determine technical delivery is in alignment with business requirements
Defined internal business processes, service delivery models, vendor management and organizational structure.
Manage resources in the Capability and responsible for hiring, deployment, and utilization of resources in the Capability
Provided technical leadership in delivering call center solution
Coordinated with client and offhsore teams to lead the work package development at offshore
Developed and maintained relationships with key internal and client IT managers, executives and vendors to support and deliver on IT business initiatives in the program areas.

Confidential

Project Manager

Responsibilities:

Drive overall technical execution of the project and determine technical delivery is in alignment with business requirements
Worked with various teams to lead production deployment
Facilitate issues resolution sessions between Hyrbis, SOA, Siebel and Oracle EBS teams
Led quality aspect of project deliverables and incorporated the audit findings.
Experience in end to end implementation of Siebel CRM platforms.
Create and execute work plans and revises as appropriate to meet changing needs and requirements.
Identifies resources needed in terms of costs as well as staffing and assigns individual responsibilities.
Manages all operational aspects of a large programs including scope.
Prepare and report project performance metrics and KPIs
Prepares for engagement reviews and quality assurance procedures.
Understands revenue models, P/L, and cost-to-completion projections and takes decisions accordingly.

Confidential

Project Manager

Responsibilities:

Participated in JID/JAD sessions
Drafted High level design documents that goes as an input to creation of FDD’s
Coordinated activities between Onsite and Offshore team
Frequently interacted with client to close design gaps and getting clarifications for queries posted by Technical team in offshore
Mentored junior practitioners in the team and guiding them on CR development and defect fixes.
Reviewing TDD’s, HLD’s, Data mapping sheets and UTP’s to ensure these deliverables meet the quality standards
Triaging of defects and representing Integration team in Defect calls

Confidential

Project Manager

Responsibilities:

Architecting, Planning, Analyzing & Designing Business solutions.
Preparing Technical Design
Implementing & Deploying the Siebel Business Rules
Defect Tracking & Resolution
Supporting business team during User Acceptance testing
Responsible for tracking deliverables throughout software testing life cycle

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