SUMMARY:

Consummate and high performing Management Consultant and a change agent with thought leadership, specializing in providing complete process and strategy solutions to customers. 16yrs of diverse industry experience such as Finance, Retail, Food, Manufacturing, Healthcare and Publishing. A strong command in the conception and execution of strategic plans, understanding of business operations, spearheading design and development of products/services in various technologies. Proven track record on delivery management, portfolio, program and project management, communication strategy, business process management, vendor and talent management, business relationship management, budget management, strategic planning and managing teams on global strategic initiatives.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. Program/Portfolio Manager

Responsibilities:

• Performed a multi - faceted role including portfolio management for a 20MM budget, define talent and vendor strategy for advanced risk capabilities team, resource management/leveling of 165 resources including full time employees and 10 vendors, hands on agile program management for enterprise level initiatives, strategized programs and positioning for our department by marketing our product solutions and building communication strategy for partners/leaders globally.
• Spearheaded multiple enterprise level initiatives end to end (agile methodology) with multi-Million dollar budgets. Cross functionally engaged with technology and business teams to deliver results.
• Built and directed an action oriented tactical team of 25, leveraged excellent analysis skills from my team to identify critical process gaps and design solutions that resulted in increased efficiency through simplification.
• Mastered business operations and built trust with business partners by proposing strategic business solutions.
• Evaluated through cost benefit analysis the right programs to be undertaken for the portfolio, defined strategy for globalization and standardization of MIS and alerts, developed marketing and communication strategy for external teams and leadership to establish our value and differentiation as a team.
• Managed the budget/forecast for a $20MM portfolio end to end. That included leveraging relationships to gather funding, manage SOWs in Ariba, allocate variable resources in Clarity, track forecast/actuals and consolidate end of the year departmental budget with finance team
• Led a cross functional team of 10 at a department level to share best practices and streamline various initiatives through data and process governance.
• Established a talent and vendor strategy by implementing a balanced/lean approach. Managed external vendor relationships directly setting expectations and establishing long term need.

Confidential, New York, NY

Sr. Program/Delivery Manager

Responsibilities:

• Directed over 10 projects simultaneously with cross functional teams to deliver 100% on time results.
• Directed multiple global development/QA teams of 15 or more while executing some highly challenging projects such as Epicor retail software implementation.
• Defined critical success factors for engineering team and improved processes to reduce team size by 50%.
• Improved AP processes to increase auto match rate from 53% to 81% and reduced the team size from 16 to 10.
• Managed implementation of a new warehouse ($10 million) project that brought $1.3 per shipment in savings.
• Identified trends in company revenues v/s clothing retail sales in US which led to implementing personalized product recommendations and added 11% to the top line.
• Drafted detailed competitor analysis and traffic trends in online retailing for new strategic initiatives.
• Directed Data Services team for BI initiatives, building new processes and prioritizing report requests from all departments in the company.
• Presented business plan to senior management for software replacements using discounted cash flow analysis.
• Devised and executed projects in an agile environment, building SOW, effectively managing resources, scope, schedule, cost & risk. Promoted kanban/lean-thinking practices in a highly agile environment.

Program Manager

Confidential, Norfolk, CT

Responsibilities:

• Managed multiple data mapping initiatives from Oracle Applications to other systems.
• Gathered functional requirements for analysis and design by working as a liaison between finance, supply chain teams and different vendors.
• Administered scope & change management and performed impact analysis on critical audit issues.
• Advised on technical and process solutions by understanding the customer requirements.
• Wrote business proposals and suggested various solution scenarios for different clients based on their budget.
• Built 5 customized programs for clients to provide solutions in Oracle Applications.

Confidential, New York, NY

Responsibilities:

• Led the reporting team to provide better visibility to senior management in finance, supply chain and HR business processes and improved them to increase revenue.
• Improved the reporting process nine fold by closely working with the Finance team.
• Examined different customer segmentations by analyzing revenue numbers.
• Assisted Supply chain management team in analyzing revenue generation trend by location.
• Refined the shipping and inventory processes from 6 days to 1 day by creating Oracle reports.
• Spearheaded an initiative to manage Noetix reporting tool without any prior at the time of crisis, thus saving the business $12,000 a week.

Confidential, New York, NY

Responsibilities:

• Performed business analysis, design and integration testing of various components.
• Assumed responsibility for project scope, deliverables and schedule under a very aggressive timeline.
• Worked in conjunction with other teams to understand the non-oracle systems to integrate them to a centralized system (oracle applications) and reported weekly status to senior management.
• Drafted scope documents and created a detailed work breakdown structure for each component.
• Managed a large-scale order management implementation project, leading the team for US and Canada rollout.
• Planned course of action based on requirements and delegated tasks to team members.
• Strategically planned all user interfaces and reports. Managed CCB (change control board).
• Managed a team of 10, with 6 members offshore. Coached the team throughout the development and testing cycles to ensure requirements exceeded client expectations.

Team Leader

Confidential, Los Angeles, CA

Responsibilities:

• Led the Order to cash team based on business rules for release in seven different countries.
• Collaborated with business users in different countries to understand the local rules and guidelines to provide new, feasible solutions and layouts.
• Extensively involved in gap and impact analysis.
• Supervised production support team 24/7, monitoring customer feedback and change management.
• Identified projects to be undertaken based on cost and benefit analysis.
• Implemented process changes that saved $200K to business annually.
• Doubled productivity of my team by incorporating new processes and automating PO processing.
• Efficiently managed cost by maintaining proper onsite and offshore ratio.
• Automated the process of daily reporting (Purchasing and Receiving), which reduced support cost by 17%.
• Reinforced Six Sigma concept to the Procure to pay project that led to 30% increase in revenue.
• Mentored two project teams and got them six-sigma green belt certified.