Career summary:

I am an IT Project manager with over 25 years of experience managing Datacenter and IT infrastructure Projects. I have traveled extensively to preformed technology transformation projects such as data center moves, new builds, Server/System consolidation, migration and upgrades. I have also managed IT staff in maintaining the functionality of IT operations. Through out my career, I have contributed to the success of the IT department as well as the entire organization.

Core Competence:

• IT Infrastructure project management
• Data center migration/transition:
• New builds, Moves, and decommission
• IT Infrastructure upgrade/replacement,
• IT Operational/Data canter management
• Establish and Managed SOP for IT operation team
• Create, schedule, and execute DR/BCP process, Leverage ticketing, Inc, Problem reporting systems

Work History:

Contractor

Confidential

• Create, review, baseline, and obtain approval for SOW, Project plan and project cost.
• Conduct project status meeting with all team members
• Present project status report to management team during weekly meeting
• Create and Justify multiyear, firm wide IT budgets plan, and present it to management team.
• Managed the build process of new Data Center DC infrastructure, then Replica, synchronized, and migrate application data to new DC.
• Methods used: P2V, V2V, New Build, VTL, and LTO tapes.
• Technologies used: Win2KX, VSphere, HyperV, EMC, Cisco 3750, ASA,
• Negotiate Contract, SLA, SOW with Telco Vendors, and integration partners
• Create process and procedures for Procurement, End users support, inventory control, SOP, DR/BCP
• Conduct and Attend UAT meeting
• Prepare DR/BCP test procedure per Audits and compliance requirements.
• Keep track of NDA, contracts, LIC agreements, and other legal Documents for Onsite and off shore team

Confidential

• Manage, Plan, and coordinate Data center Transition efforts
• Attend project status meetings to report milestones, risks, deliverables, etc
• Drive meetings with SMEs from Apps vendors, Client's IS architect and Tech Leads to review Migration methods, resource requirement, timeline, and budgetary constrain etc
• Create detail T-x checklists per migration groups, cutover plans for servers, Snapshots per application groups
• Attend Data Center build meeting to ensure defined specs, timeline and resources, and budget are in alignment.
• Follow up on off-shore resource on board process

Confidential

• Manage IT Projects related to IT infrastructure and Data center transition with on site, and off shore team
• Managed project timeline, budget, resource allocation, resource utilization
• Review SOW, SLA, RFP, and vendor contacts and NDA
• Ensure SLAs are met with clarity and proficiency in a timely manner. Review financial impact of breached SLAs,
• Meet with clients regularly on projects/operational status, resources allocation/utilization, budget,
• Conduct staff meeting, and attend manager's meeting,
• Coach and mentor staff, Promote collaboration, and cooperation
• Leverage Remedy software for Incident, Work order, PM, and Change management
• Leverage Natastra in house app to monitor overall project status regarding Data centers, servers, storage cabinets, VTL, etc
• Ensure completion of DR testing, create remediation list, follow-up on remediation items with action plan, and finalize reports, event log, and notes.

Confidential

Independent contractor

• Rack, Stack, and cabling work for data center Dell, HP, Cisco, IBM etc
• Install printers, setup print servers, general PC troubleshooting,
• Create Business flow chart, SOP, and Invoice for consulting firm,
• Create Project plans for Data center transformation project
• Mentor less experience staff
• Create DR/BCP documentation per request by consultants

Confidential

Project Management Responsibilities:

• Manage projects from start to finish within scheduled timeline and budget. Manage resources to ensure successful completion of project. Monitor user satisfaction during and after successful project completion.
• Manage new datacenter MDF/IDF construction, move, migration, decommission,
• Manage new trading desk build, move, install, and support.
• Manage and support Network upgrade: replace network gear, create V-LANs, Cabling, upgrade market data delivery circuits and equipment upgrades,
• Manage and perform system upgrades Servers, Workstations, Printers, etc
• Manage systems patching for servers, and workstations.
• Manage Virtualization projects: build test lab, define requirements, select VM candidate, schedule P2V process, work with VM engineer on migration and go live.
• Upgrade existing backup system and established off-site storage, tape rotation, and test restore procedure

Business continuity/disaster recovery Responsibilities:

• Created and implemented BCP/DR procedure and manage emergency response team
• Review BCP/DR needs with department Managers, Power users and BCP/DR Committee members
• Conduct Monthly meeting with BCP/DR committee
• Conduct drills, test restores, OS patching, software updates, line test, power cycle, failover/failback
• Recommend and Plan for expansion of BCP/DR site
• Visit BCP/DR site to ensure functionality and readiness

General Responsibilities:

• Manage IT Systems Staff to maintain 24/7 system availability.
• Establish standard operating procedure SOP for routine task system monitoring, troubleshooting, project management, user support etc
• Conduct staff meetings to review status reports, project plans, task lists and open issues.
• Attend manager's meeting to report on project status, departmental goals, and discuss future projects
• Manage and mentor staff to maximize performance and improve service efficiency
• Conduct performance appraisal PA of direct reports, and contribute to PA of indirect reports
• Perform HR functions
• Define job functions, review resumes, Interview and hire qualified candidates
• Salary planning, including SPOT and performance bonus
• Planned, approved, and scheduled training for staff and self
• Handled staff's personal matters with care, sensitivity, and recommended EAP if needed
• Addressed under performers with action plans: Verbal, written warnings, and termination
• Update system documentation, project/task list and trouble tickets
• Manage Vendor relationship, SLA, integrators, consultants, contacts, invoice and billing

Confidential

Project management responsibilities

• Develop, implement, and support Active Directory in a multi-domain environment
• Deploy and support SAN/NAS resources to be accessed by Windows 2003 servers
• Configure high availability clustering environment for File/Print, and Exchange 2003 servers
• Configure data replication between production and DR sites
• Configure and support of Exchange Archiving System EAS
• Manage SAN installation and data conversion for file storage and document management system
• Manage, perform and support server and data migrations, Novell, NT, Win2K3
• Migrate backup systems ArcServe, BackupExec, DataProtector, NTBackup
• Configure, install, and upgrade Anti-Virus software for Servers, workstation, Notebooks. McAfee, Norton
• Participate in design, configure, and deployment of remote access solutions using Citrix, and Secure VPN.
• Managed End to End PC replacement projects
• Perform Data center/IT room relocations, upgrades, decommission etc

Confidential

• Lead company wide Y2K compliance effort,
• Participate in after hour support rotations
• Travel to different location and perform IT projects infrastructure support and upgrades

Confidential

Primarily responsible for IT operations in Los Angeles, Phoenix, San Francisco, and Seattle. Extensive travel throughout out the US, Canada, and the UK to execute office or data center relocations and expansions, network installation, upgrades, and troubleshooting

Confidential

Perform standard LAN administration and user support duties

Bilingual: Fluent in Chinese Mandarin and Cantonese