SENIOR MANAGER BUSINESS SOLUTIONS ARCHITECT OPERATIONS STRATEGY

• A decisive, results-focused, and well-rounded senior manager who has over 13.5 years of consulting experience providing solutions in diverse areas of Telecommunications Business Domain. An evolved leader who has lead teams of different sizes and skills, in both Big-5 consulting companies and start-up environments. While displaying a versatile skill-set, has played multiple roles as required for the business. Proven ability to successfully analyse an organization's operational challenges business requirements, and design an innovative and cost-effective solution.
• While cognizant of a deep program-level insight, stays aligned to the senior corporate-executive team's vision at all times

PROFESSIONAL STRENGTHS

• Program Management Product Management Sales Engineering
• Solutions Design Technical Architect Auditing Business Development
• Crisis Management IT Operations Business Profit-Margin Estimations
• Leadership Mentoring Research Analysis Systems Network Infrastructure

BUSINESS SKILLS

• Program Management have managed programs with multiple projects while reporting status to CXOs SVPs
• Telecom Operations Operations Support Systems OSS Order Management, Provisioning, Activation, Workforce Management, Inventory Management, Service Assurance, Service Fulfilment, Customer-Relations, Pre-sales, Point-of-Sales PoS , Business Portals. Corporate-level IT Operations and Network Infrastructure
• Telecom Billing Billing Support Systems BSS Core Billing, Usage Mediation, Rating Engine, Bill-Formatting, Product-Catalogues, Revenue-Assurance
• Communications, Media Content Delivery Business Wireline copper POTS , Broad-Band DSL , Loop-Qualification, IPTV, Fiber-Optics, Wireless 3G 4G, VoIP, Ethernet Services Metro-E, Cell Back-haul , Carrier-Grade PON , MPLS, IMS, LSR/ASR, Centrex, PBX, UNE-Loops, Cable, CLECs/ILECs, Retail Business, Small Medium Business, Enterprise Business
• Aware of and utilized the Standard Telecom Operations Models eTOM, TAM, SID, Frameworx
• Experienced with OMG's Unified Modelling Language UML , OOAD
• Understands the various architectural models such as FEAF, TOGAF, MDA approach, SOA
• Designed and have overseen multiple Systems-Integration Projects web-services CORBA system-interfaces
• Driven towards detail-oriented work, while not to be lost-in-details
• Facilitated employers with recruiting training efforts for both experienced hiring entry-level recruiting, in technical business roles

TECHNICAL PROFICIENCIES

• Metasolv KENAN ARBOR/BP Amdocs Ensemble Billing System CSM, A/R, FBF
• AAISNB LQP BAAIS CABS Billing Products Services
• AAISDS AWAS Cramer Interface Singl.eView Billing Interface
• UNIX Solaris HP-UX Red-Hat Linux Weblogic 11 10.3.4
• Oracle 11g Informix AIX Windows NT/XP Weblogic Clustering Design
• MS-Project MS-Visio MS-Office Oracle-RAC design Golden-Gate active-active
• Apache Remedy VMWare SPARX Enterprise Architect Site-Design High-Availability
• CORBA Tibco JIRA Telcordia CLONES ATG eCommerce Portals
• CVS MS-VSS ClearCase Oracle OEM Oracle Enterprise Manager
• Mercury Test Director 8.0 HP Quality Centre 11 TOAD Tool for Oracle Application Development
• C , Java, J2EE, J2ME concepts , Perl, Shell Scripting, PL/SQL, C, Pro C, ESQL/C, Sequel, sed, awk
• On the account of having played multiple roles in the past

Program Manager

• Have managed Programs that comprise of multiple projects with large-scale product/project development
• Have managed Programs in the areas of Telecom Operations and IT Operations
• Have managed teams of different cultural compositions and skill-sets, that includes managing Business Analysts, Senior Developers, Architects, DBAs, Configuration Managers, Release Managers, Sys-Admins and Test Managers
• Have managed teams that have client's employees and client's other vendors reporting to me

Solutions Architect

• Have a good understanding of the telecom business and a great preference for problem-solving. As a solutions architect have designed solutions for different problems, employing different technology
• As a solutions architect, was leveraged to audit projects in the area of Telecom Operations, Billing, Data-Conversion and IT-Operations
• From time-to-time, have been given projects that are in crisis where-in the risks have to be assessed and contingency plans laid-out to contain the risks. Have successfully back-tracked all projects in crisis to meet their objectives
• As a Crisis Manager, had to ensure that all time-sensitive directions have been issued and the actions properly executed by the teams

Project Manager /Delivery Manager

• Aware of traditional Project Management methodologies that are aligned with software-SDLC. Have followed Agile project management methodology organizing scrums and strategizing short-term sprints that comprise intensive testing
• Have managed several projects in the past specifically in the areas of Telecom Operations Billing IT Operations
• Apart from maintaining a strong relationship with the customer, it is key to maintain strong relationships with one's own vendors and offshore/offsite teams for the success of the project. Have the ability to maintain a good equilibrium across all teams clients, vendors, and offshore

Product Manager

• Spearheaded the development of an inventory product. An inventory system for provisioning Wireless Services. The development of the product was split into four teams. Overseen their activities until the product was successfully developed and delivered
• Managed the product road-maps for the inventory management product and business portals
• Designed solutions for the point-of-sale system, inventory system, product-catalog while reviewed the design for various products such as order-entry, order management, business portals, rating engine and billing application
• Was the chief design architect to review the development of a new rating billing application that was built from ground-up

Release Manager

• Have undertaken the responsibility of managing releases planning overseeing builds, deployments, and delivery of defect fixes for different projects
• Have designed the release management process for various clients while overseeing the source code management, spawning several branches and managing the branch merges for the projects in the past
• Have managed corporate level Releases for clients in the past that includes the managing releases for over 25 applications
• In one assignment, managed the releases for 5 different applications, at which time was responsible for 42 package deployments and 172 patch updates across 6 different environments for these applications
• As a release manager, have been carefully monitoring the number of defect fixes being delivered in each update holding meetings with the client for defects management, prioritizing critical defects for next delivery

Business Development

• Have represented as the Solutions Architect in various business proposals explaining the solution to the customers, walking them through cost-effective strategies and helping them make well-informed decisions
• Possess the ability to negotiate with the client on the lines of most required functionalities to be delivered within an allocated budget and effectively manage scope for the given time-line
• Exhibits great passion for sales development and a greater ability to facilitate the client on making the right business decisions
• Have estimated effort, profit-margins and framed timelines for project delivery as part of business development

Research Analysis

• Have performed various forms of research analysis and generated corporate-level reports few to mention are
• Performed a detailed market study for my then employer BearingPoint Inc. to position BearingPoint amongst all other top consulting system integration firms and as to where they stand in each area of Systems Integration CRM, SCM, DI, ERP, EAI, BI/DW and SOA approach
• Spearheaded the IPTV market steady for my then employer BearingPoint Inc.
• Research and analysis on Usage Mediation, Billing record formats, Inventory Planning

PROFESSIONAL ASSIGNMENTS

Confidential

Client Frontier Communications

• Managed multiple projects for this client External Interfaces at Corp-to-Corp level Employee-Transition Program Switch-Polling Switch cut-over Historical Data Archive. Was the Corporate-level Lead for the Implementation Program of Frontier's recent acquisition of CT-state from AT T
• Program Management: Managing the transition of AT T's External Interfaces in the CT-Region to Frontier Environment. These interfaces involve different technologies like NDM, DirectAccess, Java-Webservices, XML, SOAP, ConnectDirect, Batch interface. A total of 2053 interfaces need to be reviewed, assessed and transitioned to Frontier. Multiple Dev teams reported their interface implementation efforts
• Program Management: Handling the End-User Transitions for the AT T employees count:2500 transitioning over to Frontier as part of the cut-over. Ensuring they have the necessary end-user devices laptops/desktops , required softwares, access to the respective applications, e-mail management, mobile device deployments cell phones, smart phones , provisioning data networks
• Program Management: Managing the Polling-tests run on the AT T network switches that are being transitioned over to Frontier - preparing schedules and working with AT T and Frontier Engineering teams to plan and execute polling. There are three major switch-types 5ESS, DMS, EWSDs amongst the 82 switches to be polled. Overseeing these 82 switches cutover to FTR environment

Confidential

• Business Architect: Business Architect for Sprint-Wireless eCommerce Suite. Responsible for managing the business functionality for all online-shopping applications mobile applications included . Experience in ATG eCommerce Product
• Business Architect: Review and approve functional requirements gathered by analysts for all online shopping applications
• Business Architect: Work with Solution architects to ensure proper functionality as required by the Business is designed as the solution
• Business Architect: Responsible for assessing the Level-of-Effort for all new projects pipelined for Online Store and Mobile Store

Confidential

• Program Management: Reporting into Frontier's Senior Executive Team, was responsible in managing Frontier Corporate IT-Operations end-to-end at corporate-level involving more than 20 applications
• Program Management: While managing Frontier's Corporate level environments was also managing their Service Order Conversion Mapping project and the 'Black-out/Shadow' Service-Order/Trouble-Ticket Data-Migration project
• IT Operations: Was responsible to ensure that all IT applications under Frontier Corporate were integrated properly and available for use at all times for Frontier's Transformation Period. Had a team of Environment Release Managers report the day-to-day environment management activities
• IT Operations: Devised the process for Change/Patch propagation through different test systems for all development teams that build the Frontier Corp end-to-end IT Applications
• IT Operations: Automated their IT Smoke-Testing process
• Delivery Manager: Managed their Service Order Conversion Mapping Project that involves a team for mapping the service-order elements from the source system to target system for different service order types under different types of Telecom Business
• Delivery Manager: Was also responsible for the project to migrate the in-flight service orders and trouble tickets during the cut-over period

Confidential

• Business Architect: Co-ordinated the implementation of a corporate level Order-Entry Order-Management system to manage Comcast's Enterprise Business ME, CBH, LF and small medium business SMB telephone trunking services
• Business Architect: As part of the Comcast core-architects team, designed operational systems and network infrastructure site setup, high-availability planning, active-active site design for these applications and helped my client Comcast-VPs to present these solutions to the Comcast senior executive team includes the CIO of Comcast , answering all design related questions in such meetings
• Solutions Architect: Developed the solution for weblogic clustering design of the applications involved in the program. Co-ordinated the design of a 3-node RAC cluster and the assessment of DB/application capacities based on business sales projections
• Solutions Architect: Performed Capacity Planning, platform sizing for the site-setup. Advised on DB-partitioning and data-replication
• Solutions Architect: Audited the data-conversion project of this program and re-designed its approach along with data-mapping. Had to manage the data-conversion project, until the project was stabilized and implemented based on the new design
• Was engaged in multiple Sales Proposals Centralized Bill Formatting - Verizon Enterprise Business Solutions - Comcast and Solution designs designing a core rating engine for the new billing product to be developed in-house overseeing a team of billing architects in Prague for Excelacom from Aug-2010 Feb-2011 Excelacom Internal Location Reston, VA

Confidential

• Program Manager: Managed the client's development team, client's vendor CTS testing team to deliver the smart-phone based application to help client's business to increase the participants for media-rating Project IPR In-person Recruiting
• Project Manager/Delivery Manager: Followed the Agile project management methodology to deliver this application in 7 sprints, while coordinating business requirements and defects management during delivery with the client's business team
• Release Manager: Managed client's configuration-management team. Helped design the code versioning process for 3 different projects scheduling appropriate code-merges and the branching of code. Managed the client's deployment team to co-ordinate the 'release' deployments for the IPR project, across different environments

Confidential

• Program Manager: Managed the phase-wise delivery of the inventory application and the order-entry portal across different teams consisting of developers, architects, business analysts and testers
• Product Manager: Managed the development and delivery of the inventory management product for the wireless service industry
• Solutions Architect: Reviewed the design of various products under development order management system, billing-system, rating-engine and re-designed the centralized product catalog system
• Confidential
• Project/Delivery Manager: Managed the design team and systems integration team to build interfaces to various BSS/OSS systems Metasolv, AAIS, Transunion Credit Check, Claro Wireless Business Systems, Amdocs Ensemble billing system, Motorola Leapstone
• Business Development: Walked-in with a solution proposal to the CIO of PRTC. The proposal was under a million and to capture orders and manage orders for the client's new line of business video service IPTV . The client's parent company America Movil wanted to introduce its new service called Claro-TV in the state of PR. Eventually, won this project for my employer
• Business Development: My employer's products Order Entry Application, Order Management and Centralized Product Catalog were implemented as part of the solution and are currently running in client's production environment. Managed these projects in this account for 1.5 years and in the past 3.5 yrs, this account has generated over 11 times it's starting revenue, for my employer
• Project Manager/Delivery Manager: Managed the projects involved in this engagement, co-ordinating the efforts between different teams vendors