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Project Manager Resume

New York, NY


Confidential, New York, NY Business Analyst/Project Manager February 2010 - April 2012

  • Define, through formal requirements gathering processes, all technical requirements for special events, including political primaries, political conventions, elections and inaugurations.
  • Analyze manual business processes and transition from paper-based transactions to Intranet and Extranet processes (using open systems and COTS)
  • Negotiate, develop and execute standardized test and acceptance processes for all satellite signals
  • Business process analysis and business process improvement for complex technology problems within the news gathering domain.

Confidential, New York, NY Sr. Business Analyst May 2006 - February 2010

  • In-depth interactive user requirements gathering for multiple clients, including JAD sessions, stakeholders interviews, workshops, User groups, and one-on-one interviews.
  • Acted as customer advocate throughout the SDLC; Provided on-time finished documentation products that met requirements and pleased stakeholders throughout the SDLC.
  • Wrote Business Requirements Documents, Functional Requirement Documents, process maps, data flow diagrams and Use Cases in the course of business requirements gathering
  • Managed multiple e-commerce projects of varied sizes simultaneously.
  • Lead requirements gathering for large Web and retail e-commerce initiatives from concept through launch, often working on multiple projects simultaneously
  • Very familiar with the bottom-line
  • Mapped and adjusted site via data from Web analytics tools
  • Communicated with clients in plain English and translated user requirements into technology terms when interfacing with technical teams
  • Managed evolving and often conflicting client expectations through collaborative negotiations
  • Shows strong leadership skills in reaching stakeholders agreement and continuing consensus throughout all phases of SDLC
  • Build trust and confidence between PMO and clients via collaborative honest broker practices and system test and acceptance plans. Developed wireframes and drafted site look and feel
  • Implemented Electronic Document Management systems using COTS (Documentum) and proprietary software
  • Standardized project management using PMIs PMBOK practices
  • Adopted software development methodologies, including Agile, Waterfall, and hybrids
  • Completely comfortable working in an ambiguous and pressurized environment
  • Consistently delivered stakeholders projects on time and within defined budget

Confidential, Washington DC Senior Project Manager; Web Services Program Management Office August 1999 - April 2006

  • Secured significant funds to vastly extend, improve and consolidate all Web services under a single Program Management Office (PMO)
  • Team Leader of PMO; Trained three subordinates on best practices. Highly focused on team-building and collaborative sharing of knowledge
  • Adopted PMI best practices and standardized SDLC methodologies
  • Hands-on work on all Web development phases, including requirements gathering and analysis, budget, timelines, GUI design, wireframes, Web design, testing, release and ongoing management of domain using Agile methodology
  • Procured and deployed enterprise-wide search facility
  • Procured enhanced enterprise-wide Web analytics software to capture site performance and to assist in recalibration of site architecture and navigational structures
  • Implemented enterprise-wide document management system for agency; System repository included all FAA regulations, technical specifications documents, graphical date for 24,000 users
  • Developed national training program to assure easy transition from non-centralized repositories to structured, searchable and current document libraries
  • Established Web Executive Steering committee to keep senior management engaged in Web program initiatives
  • Integrated internal databases and converted to public-facing interactive systems using COTS (commercial off the shelf) software and proprietary software.

Confidential, Washington, DC Business Analyst/Webmaster March 1997- August 1999

  • Managed sixteen - person team; Highly invested in cooperative and collaborative largely self-managing teams of fellow professionals
  • Collaborated with FAA Human Factors Laboratory to design customer-centric Web sites
  • Established FAA Web Configuration Control Board to improve efficiency and stability of sites
  • Wrote RFOs and RFPs for procurement of goods and services
  • Served as Contracting Officers Technical representative in acquisition and monitoring of contracts
  • Facilitated FAA enterprise-wide group of Subject Matter Experts to develop a comprehensive FAA taxonomy and searchable, meta-tagged libraries
  • Wrote agency-wide policy for Web design, Web content and content standards
  • Served as DOT representative to White House Working Group on implementation of Section 508 standards for federal Web sites
  • Implemented and managed WebTrends reporting/analytics tool to maximizes performance and provide qualitative data to LOBs




  • Web Heuristics, Usability and Information Architecture course
  • FAA Project Manager Subject Matter Expert certification.
  • Contracting Officers Technical Representative certification from National Defense University
  • Project Management for Software-intensive Projects (two semester course)


SQL, MS Project, Word, PowerPoint, Excel, Visio, WebTrends, Google Analytics, Smart Draw VP, Documentum, Big Commerce, Dreamweaver, Illustrator, Photoshop, HTML, CSS, Sharepoint, FAST search

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