Summary:

Enterprise level Microsoft infrastructure engineer experienced in enterprise deployments, transitions, and migrations to the latest versions of Exchange, Enterprise Vault, Blackberry and Good technologies. Extensive experience with Exchange, Blackberry, Active Directory, SQL and windows server. Projects ranging from 150 to over 15,000 users. Is an experienced Project Manager and Team Lead. Held positions in other industries always increasing in responsibility. Extensive knowledge of cost, production, budget and schedule.

PROFESSIONAL EXPERIENCE:

Confidential

Work onsite with Federal Deposit Insurance Corporation Messaging Team designing and implementing messaging projects. Projects include Exchange 2010 migration, Enterprise Vault upgrade, Blackberry upgrade, Good Technologies upgrade, and various other systems. Provide Tier 3 support for all messaging products.

Exchange

• FDIC Messaging provides engineering and tier 3 support for 15,000 users across the United States.
• Designed, planned, and implemented Exchange 2010 environment with VMware platforms.
• Designed, planned and implemented Exchange disaster recovery failover between active sites. Tested and implemented DR scenario multiple times.
• Analyze Exchange system performance and remediated issues, extensive NetScaler, CAS, DAG monitoring and evaluation in Exchange 2010 environment.
• Documented Exchange standard operating procedures for use by operations team.
• Tested Exchange architecture in lab environment.
• Tested system functionality across multiple operating systems and clients
• Worked with the NOC to establish NETIQ and SCOM alerts for Exchange 2010 environment
• Retire Exchange 2003 servers and remove from Active Directory
• Efficient user of Powershell and automate repetitive processes where possible
• Efficient Security Patch testing and mail flow troubleshooting
• Provides tier 3 support for system and user issues
• Experience with vSphere 5.1, Netscaler Load Balancers, Cisco routers, switches, Active Directory AD , Group Policy Objects GPO , Domain Name System DNS , and Windows Internet Naming Service WINS

Confidential

• Implemented Blackberry 10.2 in production HA/DR.
• Install, evaluating, designing Blackberry 10.2 architecture for production environment to include HA/DR.
• Upgrade 5.0.4 Blackberry BAS, BES, and routers, in HA/DR environment.
• Researched and configured multiple Blackberry service accounts to optimize exchange 2010 migration.
• Troubleshoot Blackberry Mapi issues relates to Exchange configuration
• Upgraded Blackberry environment to synchronous SQL Database mirror for HA/DR.
• Proficient at analyzing Blackberry logs to determine root cause analysis.
• Designed, planned and implemented Blackberry disaster recovery failover to DR site. Tested and implemented DR scenario multiple times.
• Built and configured Blackberry BES, BAS and routers HA in engineering test lab. Test Blackberry configuration changes and upgrades for issues.
• Efficient in configuring SQL 2008 R2 and ability to run SQL queries and analyze results for Blackberry database.
• Experienced in configuring Blackberry groups, policies, SQL mirror, router pools and various other functions.
• Documented Blackberry standard operating procedures for use by operations team.
• Provides tier 3 support for system and user issues

Good technologies

• Upgrade GOOD GFE infrastructure in Production, Development and Test environment.
• Implemented GOOD Dynamics in Production environment.
• Document and test software provisioning configuration for Good Dynamics
• Review and test policies to ensure security compliance.
• Troubleshoot Good GFE Mapi issues relates to Exchange configuration
• Experienced in configuring GFE groups, policies, and various other functions
• Efficient in configuring SQL 2008 R2 and ability to run SQL queries and analyze results for GFE database.
• Efficient at analyzing logs to determine root cause analysis.
• Provide tier 3 support for Server and Client side issues.

Miscellaneous systems

• Support Enterprise Vault 10 in production environment.
• Support OCS in production environment.
• Upgrade, configure and support BoxTone monitoring service for Blackberry.
• Monitor service and adjust analyzers to adequately support enterprise environment.
• Troubleshoot issues related to OCS
• Troubleshoot issue with RightFax

Project Manager

Confidential

• Lead project team providing guidance for new proposal strategies, priorities, assignments and schedule. Prepared procurement plan for prospective bidders, analyzed bids and determines award of contract.
• Perform price and cost analysis of offers bids. Analyze offers labor, material, equipment, second tier subcontracts, ODCs, travel, direct cost, indirect cost and fee. Determine reasonableness of offers price.
• Evaluates bids for responsiveness, capacity to perform, comply with contract clauses and specifications.
• Negotiates price, requirements, and terms of the contract.
• Bid large complex contracts, contracting procedures, contract types fixed price, cost reimbursable, time and material . Utilize small business and minorities owned business were applicable.
• Brief project status to management, schedule, cost and quality standards
• Negotiates with vendors for the procurement of supplies, services, material and equipment. Discuses contract scope with offers to clarify requirements.
• Developed new vendor sources including small business and minority business.

Project Manager / Lead Estimator

Confidential

• Lead project team providing guidance for new proposal strategies, priorities, assignments and schedule. Prepared procurement plan for prospective bidders, analyzed bids and determines award of contract.
• Managed Job Order Contracts deadlines. Ensured projects met schedule and budget
• Perform price and cost analysis of offers bids. Analyze offers labor, material, equipment, second tier subcontracts, ODCs, travel, direct cost, indirect cost and fee. Determine reasonableness of offers price.
• Negotiates price, requirements, and terms of the contract.
• Bid large complex contracts, contract types include fixed price, cost reimbursable, time and material. Examples LOGCAP, CENTCOM, AFRICAP
• Lead cost estimator on 2 major unpopulated joint ventures, helped develop overhead, and price all other elements of cost. Prepare cost volume rational and incorporate BOE.
• Brief project status to management, schedule, cost and quality standards
• Negotiates with vendors for the procurement of supplies, services, material and equipment. Discuses contract scope with offers to clarify requirements.
• Supervise estimate take off for services and construction work.
• Document all bids participate with compliance, subcontracts and contracts in DCAA audits.

Systems Engineer

Confidential

• Systems Engineer responsible for Blackberry Enterprise projects, desktop engineering projects and various other systems.
• Designed, planned, and implemented Blackberry in Exchange 2003 production environment.
• Upgraded Blackberry servers and handheld devices in production.
• Coordinated with scripting team to repackage and deploy desktop software.
• Troubleshoot Blackberry issues relates to Exchange configuration
• Proficient at analyzing Blackberry logs to determine root cause analysis.
• Built and configured Blackberry servers in engineering test lab. Test Blackberry configuration changes and upgrades for issues.
• Efficient in configuring SQL 2000 and ability to run SQL queries and analyze results for Blackberry database.
• Configured Blackberry groups, policies, and various other functions.
• Documented Blackberry standard operating procedures for use by operations team.
• Provides tier 3 support for system and user issues
• Research and test new wireless technologies for possible deployment
• Research, tested and configured enterprise wireless XP laptop project
• Responsible for Active directory support and desktop group policy management
• Configured and implemented Windows 2003 unattended server install

Team Lead

Confidential

• Leader of 12 members Client Software Section team. Responsible for COTS application repackaging, Windows XP desktop, laptop , windows applications, SMS, and Blackberry.
• Responsible for managing team projects, schedules and execution.
• Responsible for forecasting, tracking, reporting costs, profit. Negotiate scope and compensation with government.
• Follow up daily with staff concerning project deadlines, status reports, procurements, training, and evaluations
• Meet with government managers to report project schedule and task completion.
• Deployed 3,500 XP IBM T-41 as laptop replacement nationwide
• Traveled to regions to present deployment plans with Regional office technicians
• Responsible for SMS configuration and pushing COTS and patches
• Delegate COTS repackaging to team members and install through SMS
• Work in conjunction with server team assisting in SMS 2003 enterprise upgrade
• Responsible for corporate Windows XP SP2 R D, testing and implementation
• Planning, research and testing Office 2003 Enterprise desktop upgrade
• Test and implement Windows XP and Microsoft Office security patches through SMS or SUS in a timely manner.
• Recommend and procure wireless enterprise technologies
• Maintain Blackberry Enterprise environment
• Test and Pilot new Wireless devices and software

Desktop Engineering

Confidential

• Responsible for Blackberry design and configuration. Responsible for Windows XP application regression testing. Member of desktop engineering team responsible for XP configuration and deployment.
• Windows XP lab lead responsible for testing all Enterprise software on XP platform. Scheduled, tested, documented and briefed management of findings.
• Assisted in Windows XP deployment plans, research and development, testing, and documentation
• Traveled throughout the country to train deployment plans and assist with the deployment. 5000 machines deployed
• Designed and configured Blackberry server and desktop upgrade for 500 users
• Procured vendor services for wireless handheld technologies
• Provide and support Active directory policies for enterprise
• Responsible for all research and development concerning handheld devices, Microsoft pocket PC, Palms, Blackberry, and Desktop software

General Manager

Confidential

• Responsible for 24 x 7 retail operation. Created all project plans, execution plans, schedules and budgets. Responsible for store budget and P L. Managed all aspects of business.
• Responsible for four hundred associates, seven assistant managers, fifteen department managers in a 60 million dollar 24-7 operation
• Created all project plans, execution plans, schedules and budgets.
• Responsible for execution of all projects
• Responsible for forecasting, tracking, and reporting cost and profit
• Responsible for all estimates associated with sales, expenses, and markdowns
• Responsible for carrying out corporate-wide beta site installation, evaluation, and testing for a sophisticated computer-based inventory system
• Responsible for executing, updating, and performing quality assurance on budgeting software packages
• Responsible for all management training including cost control best practices.
• Negotiate contracts with local vendors to procure merchandise and services.
• Contact vendors and suppliers for direct merchandise purchases
• Resolve company policy concerns with customers, vendors, suppliers and associates
• Responsible for training all associates according to matrix
• Held daily, weekly and monthly meetings with all shifts to discuss priorities
• Toured store daily with management and associates to set priorities
• Perform cost analysis and approved all merchandising plans weekly
• Responsible for executing and updating budgets with company software packages
• Evaluate and maintain perpetual inventory systems
• Meet with Wal-Mart attorneys on all legal issues and testify when necessary

Meet with local philanthropy groups to assist in raising donations