Technology Delivery Resume Profile

EXECUTIVE SUMMARY

Information Technology leader with 18 years leading project teams in support of business and technology objectives. Recognized expertise in executing complex projects with proven leadership, change management, and hands-on experience utilizing strong organization, interpersonal, and communication skills with the ability to interact effectively across disciplines at all organizational levels. Team oriented, self-starter with strong oral and written communication skills.
Specialties include:
Project Management Agile Scrum and Waterfall methodologies
Strong knowledge of SDLC System Development Life Cycle
PMO Project Management Office
Problem Management/Problem Solving
Production Support
Audit Preparation and Risk Management
Vendor Relationship Management
Personnel Management
Communication skills
Organizational skills
Attention to detail

PROFESSIONAL EXPERIENCE

Confidential

Technology Delivery Lead

Managed all information reporting and statement enhancements in support of an internally developed client facing application used to manage large corporate loans. Utilized all Agile Scrum practices, including facilitating iteration planning meetings, daily stand up calls, showcases, and retrospective meetings.
Managed the development and execution of a proprietary marketing and sales tool utilized by 4,500 Global Product Delivery associates. This internally developed application replaced a vendor product to benchmark target companies with their peers across similar industries.
Managed multiple projects supporting the Merrill Lynch/Bank of America transition. Mapped Corporate Investment Banking data fields to convert Merrill Lynch technology to Bank of America infrastructure.
Managed project forecasts in excess of 5MM and maintained less than 2 variance of forecast-to-budget.
Maintained project documentation in compliance with Audit and the Project Management Office. Provided tollgate presentations, including technical and financial status, at the conclusion of each project phase.

Change Manager

Confidential

Managed system development projects and automated process enhancements supporting Consumer and Business Credit Cards to exceed business line goals and objectives.
Developed and presented the business case, business requirements and negotiated proposed technical solutions based on cost, complexity, and fit.
Oversaw user acceptance testing and testing approaches of developed solutions including creating comprehensive test plans, participating in prioritized defect resolution, managing testing resources, and approving test results on behalf of the business line.
Managed the project implementation process and user validation during production migration. Oversaw production burn-in period, defect resolution, and turn-over to business partners.
Managed the efforts of eight Project Managers. Assigned projects of varying complexity based on skill set and experience. Executed administrative tasks such as documenting and administering performance appraisals, submitting personnel change notices, conducting staff meetings and one-on-one discussions to provide company and departmental updates and balanced performance feedback.
Effectively supported the installation of internally developed software while meeting business needs, reducing risk, and improving quality and productivity.
Worked closely with the end-user community to develop and deliver training presentations in preparation of new technology being implemented to their systems and processes.

Confidential

Managed a team of Production Support Specialists responsible for communicating and coordinating issue resolution of production systems for multiple business areas throughout US, Europe, and Canada. On-call 24 hours/day, 7 days/week.
Served as liaison between Line of Business and Technology sector. Determined system outage impact to business areas including productivity loss and impact to external customers following system failures.
Investigated root cause and resolution following system outages. Documented and distributed log of system issues to determine productivity statistics and system availability trends.
Facilitated daily production meetings with technology sector and business areas to review log of system outages. Assigned ownership of issues and followed-up on resolution. Reviewed impact to business areas and external customers.

Project Manager

Confidential

Managed the expansion of the Payments Processing department. This 17MM expansion project included the purchase and retrofit of 6 IBM check-processing transports and re-location of the Payment Processing area to a larger facility.
Adhered to System Development Methodology SDM guidelines while leading all phases of the project life-cycle from requirements documentation through successful implementation.
Managed the credit card conversion process of multiple portfolios, including Sun Trust, PNC, Wachovia, and First Union, as well as various, smaller portfolios.