SUMMARY:

• 17+ years of experience in IT with expertise in Project/Program Management, Technical Project management, Service Delivery Management, Application development across various domains Telecom, Insurance, Media, Finance and Energy
• Successfully delivered projects up to $5M/Year with expertise in managing multi - disciplinary teams of varying size up to 60+ members worked with different clients for US and UK
• 8+ years of experience as a Technical cum Project manager leading and managing product development teams, design and development, deployment of complex projects
• Worked as Service Delivery Manager having extensive experience in implementation and management of ITSM processes and procedures based on ITIL standards for one of the top US based telecommunication client
• 10+ years of extensive experience in Agile, Distributed Agile, Safe Agile, Waterfall and Stage Gate process used in setting up the team, process to achieve highly productive and qualitative end results using co-location and distributed teams
• Experience inApplication outsourcing (AO) & System Integration (SI), Risk Management, client/vendor management, financial governance
• Expertise in Mobility based projects (LBS, Application/ Services/ OEM apps/ Frameworks / Games), porting across multiple technologies, carrier, devices and different OEM
• An effective communicator with honed relationship management, analytical, logical and problem-solving abilities. Driven by challenges, willingness to learn and adapt, and keen eye for detail
• Managing and coordinating various projects involving project planning and execution, process improvement, implementation, client/vendor management, risks management, cost and budget management, estimation and management in tune with the core business objectives (effort/ time/cost estimation)
• Identification and implementation of tools and processes based on SDLC methodology (Water fall/Agile/Safe Agile/Stage Gate process) adopted by the client in PMO area, Development and QA
• Executing project plans within pre-set budgets and deadlines. Formulating plans to meet contingencies and service deliverables
• Monitoring project progress as per scheduled deadlines and taking necessary steps to ensure completion within time, cost and effort parameters.
• Maintaining close coordination between Onsite & Offshore teams to ensure seamless delivery of project on time
• Managing resource allocation for ensuring effective completion of the work as per the schedules
• Ensuring compliance with the quality process in the development and ITSM process
• Building strong relationship with stakeholders, instrumental in turning proposals into profitable business opportunities

SKILL SUMMARY:

Domain: Telecom, Insurance, Entertainment and Media, Finance and Energy

Functional Areas: Project and Program Management, Service Delivery Management, Incident and Problem Management, Application Operations and Maintenance, Production support, Release Management, QA Management, Automation and continual improvement, Scheduling and Monitoring, Resource Management, Risk & Issue

Management Tools: Rally, JiRA, MS-Office, Microsoft project, Confluence, Clear case, Clear Quest, Remedy, Quality Center, SharePoint Services, SVN, VSS, Visual Studio.Net, Visual Studio 6.0, Edit Plus, Remote mobile testing tools

Technologies: C, C++, Microsoft Technology, XML, HTML, PHP, ASP, Java Script, VB-script, BREW, Java ME, Windows Mobile, Blackberry, Oracle, MS SQL Server, My Sql, MS Access, Windows XP, Windows 9x/2000, Unix, Mac

WORK EXPERIENCE:

Confidential, Hartford, CT

Scrum Master and Project Manager

Responsibilities:

• Managed a project team of size 25+ members across multiple work stream and distributed located
• Responsible for budgeting and financials tracking. Managed multimillion $ budget projects across multiple LOB
• Responsible for overall project management right from ideation till its implementation, transition to production support
• Created and maintained all artifacts required as per Gating process and followed Gating cadence
• Prepared and maintained the detailed project plan, tracking on regular basis for successful and on time delivery
• Setup the Agile team and processes across multiple locations, followed agile cadence.
• Prepared and provided weekly, monthly, portfolio level status report to the stakeholders
• Responsible for vendor management including development and integration Confidential vendor side, ensuring their development and implementation plan in align with project timeline, end to end delivery
• Assisting QA team in test planning, execution management and progress tracking

Confidential, Hartford, CT

Scrum Master and Project Manager

Responsibilities:

• Handled a project team of size 30+ members across multiple work stream and distributed located
• Responsible for budgeting and financials tracking. Managed multimillion $ budget projects across multiple LOB
• Responsible for overall project management right from ideation till its implementation, transition to production support
• Created and maintained all artifacts required as per Gating process and followed Gating cadence
• Prepared and maintained the detailed project plan, tracking on regular basis for successful and on time delivery
• Successfully delivered all 3 projects on time, budget and with high quality focused
• Setup the Agile team and processes across multiple locations, followed agile cadence.
• Prepared and provided weekly, monthly, portfolio level status report to the stakeholders
• Responsible for vendor management including development and integration Confidential vendor side, ensuring their development and implementation plan in align with project timeline, end to end delivery
• Assisting QA team in test planning, execution management and progress tracking

Confidential, Hartford, CT

Project Manager

Responsibilities:

• Manage upgrade and software installation, patches, tools across all servers to keep Infrastructure up to date and compliant with the IT and security policies
• IDS Service catalog comprises Packaging and deployment service requests
• Both services includes Knowledge transition with the business point contact about product, package design and development, testing across multiple environment and finally auto deployment using BladeLogic, HPSM and Remedy
• Responsible for seamless knowledge transition from the portfolio, packages development followed by QA certification
• Responsible for change/incident/issues management pre and post production deployment
• Defined and implementation of standard tools, processes, automated end to end requests management workflow
• Generated weekly and monthly metrics for the client Sr. Leadership management team
• Defined and implemented roadmap towards defined objectives and targets
• Identified and implemented automation opportunities, standardized templates, automated report generation

Confidential, Burbank, CA

Scrum Master, Agile Project Manager

Responsibilities:

• Re-architecture Legacy Publishing application and developed Customer portal for one of the Media client in the USA
• Delivered 2600 story points work based on distributed agile methodology with team of 18 members Confidential multiple sites
• End to end Service delivery - Service Design to Operation & continual improvement
• Responsible for Project planning and tracking, risk and contingency planning, release planning, client management, Status and Metrics reporting
• Implemented tools for continual build implementation and testing, to maintain better code quality & coverage
• Trained and mentored team of 16 resources in Agile - scrum. Setup the distributed agile Confidential onshore and offshore
• Project was certified as Mature Agile project which is 2nd ranking out of 3 rankings. Certification given by Confidential ’s Agile capability based on maturity and implementation of Agile methodology across Project, Process, People

Confidential, Atlanta, GA

Service Delivery Manager

Responsibilities:

• Setup a team of 70 team members Confidential offshore and onshore for round the clock support
• Responsible for application maintenance & support, infrastructure upgrades, release deployments in all environments
• Responsible for problem, incident, ticket & change management, Release deployment, application upgrades
• Successfully delivered and met SLA/OLA (App availability and MTTR, ticket resolution) on month to month basis
• Implemented ITIL practices, Continuous improvement and hence achieved productivity improvement
• Directly worked and reported to the Client Sr. Technical Director and Executives
• Identified and registered savings of $ 100K in 2010 and $ 600k in 2011 brought 15% cost & efforts savings to the client
• Identified, designed & implemented the standardization of ticket/Incident management and Productivity Improvement

Confidential

Project Manager

Responsibilities:

• Responsible for requirement analysis, estimation, project planning, tracking and client management
• Setup a team of variable size, implemented scrum of scrum for parallel projects
• Involvement in managing environment setup, procuring hardware devices from Canada development center for testing
• Setting up the processes and tools for continuous integration, development, customization and testing
• Weekly and monthly metrics for the management and end client
• Implemented Clear Quest for defect management, generating reports to perform planning and tracking

Confidential, Oakland, CA

Scrum Master, Technical Project Manager

Responsibilities:

• Setup the Agile scrum team, processes and tools Confidential onshore and offshore for distributed agile environment
• Implemented all Agile cadence, early spring planning for better prioritization by the product owner
• Implemented tools including JiRA to manage user stories, sprint & release planning, project tracking, defect tracking
• Leverage Device Anywhere for remote testing, Setup the testing automation plan and implemented
• Weekly and monthly status report for management and the end client
• Responsible for resource planning, people management, staffing

Confidential, Oakland, CA

Scrum Master, Technical Project Manager

Responsibilities:

• Requirement analysis with the client & prepared Product backlog, extended support to the Product owner
• Setup the Agile scrum team, conducted trainings for development & testing to standardize the process, implement it
• Implemented tools including JiRA to manage user stories, sprint & release planning, project tracking, defect tracking
• Leveraged Device Anywhere for remote testing, Setup the testing automation plan and implemented
• Weekly and monthly status report for management and the end client

Confidential

Scrum Master, Technical Project Manager

Responsibilities:

• Setup and built different scrum teams in parallel. Implemented scrum of scrum to manage multiple projects
• Delivered 3200 story points of work
• Assets & Tool development to improve overall coding standards, better resources utilization on tiny & constraint devices
• Analyzed and created POC to use “Device AnyWhere” as remote testing tool
• Usage of Device Anywhere resulted in 30% savings, cost cutting in procuring devices for development and testing
• Created a porting mapping framework used for analysis and estimation of porting based projects.
• Weekly and monthly status report for management and the end client

Confidential

Scrum Master cum Project lead

Responsibilities:

• Designed, developed and managed in house product development for Mobile devices based on CDMA and GSM.
• Lead the game design and application development using customized framework for BREW, J2ME based devices
• Lead the team to create generic framework for porting of the application/game across multiple devices, technologies (especially from BREW to J2ME and vice-versa)
• Implemented Agile scrum practices, developed standard templates for sprint and release planning, product backlog