Qualifications Profile

Innovative and competent Director with a successful performance record. Solid leader able to manage multiple teams, priorities and handle time constraints. Well-known for excellent customer support and consistent high marks from clients. Demonstrated ability to rapidly master new concepts and convey them to others. Proficient in managing complex projects. Strong communicator with flexibility to communicate and collaborate across all levels and adjust communication style to meet constituent needs. Detail-oriented with established organizational skills. Proficient in MS Office Suite, Project, SharePoint, Visio, and Remedy.

Qualifications Include:

• Innovative
• Team Management
• Project/Program Management SDLC/Global
• Vendor Management
• Budget Management
• Customer Service

Professional Experience

Confidential

Sr. Manager, IT Engineering

Assisted with improving the K12 learning systems availability from .99.4 to 99.99 for the 2013/14 school year. Identified and implemented 2.5mil in cost savings for K12 for the 2013 calendar year. Implemented a 1gbs to 10gbs data center distributed switching upgrade for K12's primary data center. Assisted with the design and fully supported the deployment of a MPLS cloud for K12 offices and school regions. Implemented an on-line procurement process with ePlus enabling product selection, negotiation, approvals, and reconciliation.

Confidential

Program Manager

Provided program management of K12's 57mil acquisition of KC Distance Learning. Managed an expedited project to integrate Adept at working with all levels of management and interfaced with various business units and engineering teams to ensure deliverables were met in a timely manager and within budget constraints.

Confidential

IT Director Contractor

Worked with clients to plan and complete fiber optic splicing and the installation of data cabling per requirement. Traveled extensively to remote locales to complete installation and testing activity during business and non-business hours. Supported CEO with business development to include client expansion.

Confidential

Director Implementation Telecom Services

• Managed a team of project managers and a team of network engineers supporting the deployment of new products and services for Visa's clients. Provided global project and program management support that involved complex implementations while achieving high client satisfaction results. Managed deployment vendor NCR and provided input to the management of AT T, Verizon Business, and Cisco. Streamlined efficiencies within the department to achieve a 30 reduction in timeframe with deploying products and services to market.
• Participated and contribute to the RFP process with Visa's vendors resulting in lower contractual costs and improved service levels. Developed Business Resumption Plan BRP and associated calling tree for department participated in quarterly BRP test. Enhanced a global implementation process to support a file transfer bankcard processing product resulting in a 20 reduction in client recurring monthly fees and shortened deployment time frame. Manage staff reviews, merit increases, and bonus plans. Assumed client billing resulting in a 90 improvement over recurring errors. Collaborated with departments to obtain project forecasts and develop best practices. Provided endpoint readiness function to assist with process of implementing new Visa clients average 10 per year . Traveled to client sites to provide implementation solutions, address questions, and concerns. Utilized extensive knowledge of network infrastructure to include carriers local long distance , TCP/IP protocol, VPN, file transfer, encryption, compression, and ISO 8583 message formats to deploy the many Visa products and services. Adept at interfacing with all levels of management. Worked with development to deploy Remedy as a change control applications and assumed role as subject matter expert for the department.

Team Manager/ Project Manager

• Supported multiple complex projects concurrently involving the the implementation of new Visa bankcard processing clients, products and services, and enhancements to an existing global network infrastructure. Generated recurring progress and service level tracking reports for senior management.
• Managed numerous corporate initiatives resulting in lower processing costs to Visa and the client associations. Deployed new Visa products and services to clients, streamlined processes, and updated core documentation. Assisted clients with network infrastructure and application related questions.
• Visited client sites to discuss implementation solutions, address questions, and provide recommendations.
• Managed vendors associated with the deployment and support of Visa's global network.
• Maintained project documentation in SharePoint application and utilized stringent change control requirements.
• Received numerous awards for high client satisfaction over a multi-year period.

Confidential

Access Systems Engineer

Provided technical assistance to a team of project managers as it pertains to network infrastructure, capacity planning, application, and operationally accepted implementation changes. Reviewed client proposals to ensure requested changes met Visa's operational standards. Provided vendor managed for AT T, Verizon Business, IBM, MicroAge and Motorola. Traveled to client sites with Project Managers, Marketing, and Account Management to discuss the deployment of new Visa product/services and assess impacts. Reviewed new Visa product/services functional specifications and software releases to determine impact to existing implementation processes and core documentation. Implemented changes to ensure Project Managers and clients were not affected. Provided direct management of complex corporate initiatives that affected Visa's vast global network. Worked with other department engineers to ensure capacity processing requirements are properly planned and budgeted on an ongoing basis.

Project Manager

Managed multiple projects concurrently involving client hardware, application, and network infrastructure changes. Achieved awards for supporting highest number of projects and highest customer satisfaction within the team. Generated project plans, technical specifications, impact, and requirements for all projects. Act as a focal point for all project issues and manage internal resources to ensure expected time frames are met. Support Marketing and Account Management with client visits to discuss implementation processes and solutions.

Network Installation Support Analyst

• Traveled extensively to Visa's clients to install and test Series 1's, System/88's, PS/2's, IDNX nodes, and various Motorola hardware. Provided support with the installation of matrix switches, IBM front-end processors, and mainframes at Visa NOC. Extended in-house wiring from demarc to equipment locale. Participated in departmental meetings to discuss deployment plans for new Visa products and services. Provided technical assistance to Visa NOC and clients with issue resolution.
• Generated monthly progress reports for senior management

Confidential

Senior Engineer

• Managed a core team of engineers with the design and procurement of hardware and circuitry for the Defense Data Network DDN . Traveled to client sites to conduct audit of hardware and interconnectivity to ensure accuracy and requirements are being met.
• Coordinated the connection and activation of interswitch, computer terminal, and multiple dial connections associated with the packet switching nodes deployed. Managed staff review process. Worked with team to ensure client satisfaction remained high at all times.

Confidential

Telecommunications Systems Control Technician

• Managed a team of NOC technicians 50-60 staff supporting and maintaining analog and digital telecommunications. Performed weekly quality control checks of microwave shots , analog/digital convertors, delay processors, and various other hardware. Held a secret clearance while performing duties.
• Maintained circuits traversing satellite, microwave, high frequency, cable, analog, and digital. Supported the Washington Area Wideband System and White House communications.