CORE QUALIFICATIONS

• Decisive, action and results oriented professional offering over 15 years of diverse Project Management experience
• Seasoned PM, managing multiple Enterprise projects over 2M from inception to close managing scope, deliverables, change management and risk management
• Managing change management with project team, stakeholders and senior management
• Utilized various modules of Planview to create project statuses, report statuses to management, weekly notes for status, and maintain employee and vendor hours. Also used Planview to manage project financials
• Over five years of SDLC experience mostly waterfall methodology, but familiar with Agile methodology. Certified Scrum Master CSM designation
• Managed Web Design projects for BCBS of Louisiana
• Four years of experience on Medicaid and Medicare Government Programs
• Create project schedules, monitor project status and track performance indicators. Ensures compliance with standards, policies, procedures and all requirements
• Problem solver with over 15 years of experience in managing cross-functional departments, vendors and work streams. Extremely flexible, understanding and responding to the changing nature of client project needs. Willingness to perform in challenging situations, welcomes feedback from others
• Experience with Microsoft applications including Excel, Word, Access, PowerPoint and Project, as well as Lotus Notes and multiple industry specific systems and databases

PROFESSIONAL BACKGROUND

Confidential

Sr. IT Project Manager

• Manage multiple over 5M application system module upgrade projects to ABS system, including Accumulators, Encounters, Benefits, and Claims
• Led multiple teams of programmers and business analysts in ABS and Pega environments
• Managing change management with project team, stakeholders and senior management
• Consults and makes recommendations to senior management on significant issues
• Utilized Planview to create project schedules, report statuses, and maintain employee and vendor hours
• Identified business processes and system changes needed, leading inter-organizational change to increase efficiency with technology or process change. Partnered with business and IT to identify areas for process improvement, strategic development as well as documentation of existing processes

Confidential

Sr. Project Manager

• Managed 20 streams of business for Famers nationwide office/employee reorganization
• Projects included not only physically opening and closing of offices, or hiring or termination of employees, but encompassed the company structure and the accompanying changes that necessitated to the Farmer's company software
• Responsible for strategic alignment and integration across projects/programs in support of business unit process
• Defines projects required to support programs and partners to ensure implementation
• Organizes the interdepartmental activities and performs operational responsibilities
• Managing change management with project team, stakeholders and senior management
• Consults and makes recommendations to senior management on significant issues

Confidential

Project Manager

• Managing multiple initiatives for ACA Heath Care Act Exchange creation
• Responsible for planning and driving ACA required notification project
• Managing on-boarding of three vendors for PCP and RX directories and mail house
• Working with Enterprise Architects, Portal team, and developers for all aspects of the system
• Creating and updating project plans, timelines and reporting documents
• Managing change management with project team, stakeholders and senior management

Confidential

Sr. Program Manager

• Manager multiple projects in Patient Financial Services Division
• Create project plans and artifacts
• Strategic planner for multiple projects
• Managing change management with project team, stakeholders and senior management

Confidential

Sr. Program Manager for Medicare Claims Department

• Plans and implements extremely complex MC400 software enhancement and upgrade projects and programs spanning across business areas, including MC400 upgrades, Facets implementation, 5010, ICD10, EDI transactions
• Manage group of 14 people, auditors, operations specialists, configuration specialists, business analysts
• Responsible for strategic alignment and integration across projects/programs in support of business unit process
• Defines projects required to support programs and partners to ensure implementation
• Organizes the interdepartmental activities and performs operational responsibilities
• Managing change management with project team, stakeholders and senior management
• Consults and makes recommendations to senior management on significant issues

Confidential

Technical Project Manager

• Responsible for planning and driving web development projects for members and providers
• Led multiple teams of programmers and business analysts in Facets environment
• Created timelines, project plans and reporting documentation
• Managing change management with project team, stakeholders and senior management
• Consults and makes recommendations to senior management on significant issues

Confidential

Project Manager/Quality Manager for Medicaid Claims

• Manage projects for ACS Alaska, who owns the Fiscal Agent contract for Medicaid Claims Processing for the State of Alaska
• Created process quality branch in terms of development and quality control plans
• Handled the tasks of implementing, developing and maintaining quality system policies
• Successfully managed various projects for all departments
• Developed and provided data and quality review business process to senior management team

Confidential

Project Manager for Medicare Sales and Marketing Initiative

• Project Manager in Medicare PMO leading multiple business streams in a fast tracked Enterprise Medicare Sales and Marketing initiative to increase membership
• Managed Medicare Enterprise Content Management ECM initiative utilizing Docushare
• Identified business processes and system changes needed, leading inter-organizational change to increase efficiency with technology or process change. Partnered with business and IT to identify areas for process improvement, strategic development as well as documentation of existing processes
• Managing change management with project team, stakeholders and senior management

Confidential

Project Manager

• Led team in strategic planning and executed multiple Enterprise mission systems C-130 projects for Avionics Division
• Experience in the analysis and support of IT systems in an Engineering environment
• Managed diverse teams of people, including Aerospace Engineers, Schedulers and Vendors, across different geographical locations
• Monitored progress using EVMS and maintained a picture of the status of the initiative, aspects of risk, quality, and issues
• Managing change management with project team, stakeholders and senior management
• Defined, designed and implemented Business Processes Projects

Confidential

Project Manager

• Lead Enterprise Sales and Marketing initiatives for launch of HD television programming
• Responsible for documenting requirements, project documents and daily and weekly reporting
• Managing change management with project team, stakeholders and senior management
• Created and prepared project documentation including SOWs and Business Rules documents
• Utilized Plan View to manage multiple projects for Enterprise initiatives

Confidential

Technical Project Manager

• As Project Manager, led multiple Enterprise projects for CheckWrite portion of WSG claims system as well as Small Group and Individual claims system STAR , in excess of 500K per project
• Defined business requirements, developing functional specifications, developing detailed program design specifications, managing unit/system/user acceptance testing and developing user documentation
• Created excellent working relationships with business Software Engineers, analysts, developers and internal business units across the business including those in different geographical locations. Proven ability to communicate well between the business and technical teams
• Manage change control and problem solving across multiple platforms, systems and applications
• Responsible for executing HIPAA and SOX compliance audits for team's processes and documentation

Confidential

Technical Project Manager

• Managed Data Logistics team on Enterprise DoD Project, working with Joint Chief of Staff, Army, Air Force, Navy and Marines to identify and gather Logistics related data sources for inclusion in Global Data Base
• Created excellent working relationships with Software Engineers, Project Coordinators and clients
• Managed Software Development Life Cycle SDLC Spiral process and it's components
• Utilized change control and problem solving expertise across multiple platforms, systems and applications

Confidential

Project Manager/Medicaid Management Info System - MMIS

• Project Manager in Medicaid PMO PMO team strategically led State of Alaska in the design and development of new Medicaid Claims Processing System MMIS
• Project in excess of 25 million and 50 team members prepared weekly budget reports
• Participated in JAD sessions, interviewing State SMEs and gathering business and end-user requirements and design Performance Gap Analysis of software requirements
• Performed project EVM reporting, project status, as well as risks and issues.
• Managed Software Development Life Cycle SDLC Waterfall process and it's components, facilitated user acceptance training
• Responsible for executing HIPAA and SOX compliance audits for team's processes and documentation

Confidential

Account Manager/Internet Sales

• Managed and grew advertising Sales Canvas over 100,000
• Planned market management for canvas, as well as individual marketing plans for each client using Berry Company proprietary Sales Software.
• Performed analysis of client advertising history, and prepared extensive marketing plan.

Confidential

Account Manager/Computer and Networking Services

• Quickly formed trusting relationships, establishing rapport and respect with business customers. Managed technical needs of clients, supplying with appropriate software, hardware, networking options and technical solutions
• Used Gold Mine Customer Service Software, and Field Pro Service Management Software

Confidential

Technical Project Manager

• Created PMO for Computer Company. Responsibilities included documenting processes, training technical staff on processes, and working the projects through the Project Management Life Cycle
• Quickly formed trusting relationships, establishing rapport and respect with business customers that included Petroleum Engineers, Researchers, Analysts, and Graphic Artists.
• Planned and executed Infrastructure, Data and Business Process projects, identifying and managing risks, quality, and issues
• Created and delivered management reports, reviewed and evaluated project status, re-allocated project personnel and resources and managed teams on medium to large-scale budget projects

Managed numerous, diverse projects always coming in on time and at budget