PROFILE

Strategic Information technology professional with 34 years of technology and business experience managing portfolios of complex, multi-million dollar projects in Financial and Pharmaceutical industries. Organized and thorough planner, and effective negotiator dealing easily across all levels of the organization to develop and deploy services in either a direct or matrix organization. Accustomed to a fast pace and handling multiple complex projects simultaneously, fulfilling priorities and balancing competing agenda's while maintaining a strong business focus, delivering high quality systems and outstanding customer/user satisfaction.

Key areas of expertise:

Technical areas of expertise:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager Retail Money In/Encore / ATM/Call Centre/IVR projects

• Worked on various types of projects at TD Bank not for the entire duration above but as needed
• Responsible for overall planning, tracking and implementation of a wide variety of applications and infrastructure projects in a highly matrix organization for Retail Money In , Encore Platform and Teller and US Direct Channels Call Center, IVR and ATM :
• Working on Funds Availability and Harland Clarke projects for RMI. Completed the following: Retail Money In: Gap Closer project and RMI Release 2014 a 2 phase project consisting of multiple sub projects brining in over 20m revenue for the bank . That project team consisted of managing over 132 resources. Also managed a Metavante/FIS Card Management System project , Accommodation Banking IVR, South Financial Group Acquisition , NCR ATM Personalization and Target Marketing and the Symantec Antivirus update project. Managed up to 6 projects in the Encore group at one time.
• Responsibilities also included maintaining all project budgets, reporting, and managing the 3rd party vendors FIS, Fiserv,NCR ,Harland Clarke,etc and managing various technology PM's throughout the organization. Also mentor other PM's to endure that the SDLC methodology is followed from intake to completion. Utilize SharePoint for all project documentation and customize the project site to better support the project.
• Worked closely with Core Banking, Pega , Online, Encore Stores , Momentum, Web Services, Data base engineering, BDW / ODW, QA and Infrastructure groups plus others,

Confidential

Project scheduler

Part time remote work creating and maintain PMI's project plans in Microsoft Project 2010 professional for their instructional online and classroom courses. Maintain the master schedule and resource pool for their project and weekly management reports. Work was done off site and part time outside of normal working hours. Set up all projects for 2013 till end of year.

Confidential

Sr. Project Manager

Managed a Tier 2 GMS-IT project called CARIMSA3 Phase2. This project migrated the remaining 3 Audit and Assurance groups onto the Track Wise platform to complete the delivery of the One Audit Strategy Simplification of the Audit ways of working by integrating 5 disparate Audit groups into a single way of working. The team was in the UK so I worked UK hours and managed the team remotely. Managed project plan, risk and issues, budget, solutions design thru implementation and following the stage gate process.

Sr. Project Manager

• Manage a major Corporate IT Finance project that consist of upgrading their Hyperion System 4 and 9 applications to system 11 for IT Finance, World Wide Real Estate, Corporate Accounting and UK Pharma users.
• Successfully managed project throughout the SDLC process Streamline and standardize planning reporting for Finance budgeting and forecast processes
• Instituted a formal system governance process.
• Facilitated User Acceptance Testing UAT decision tollgates, and pre- and post iteration meetings.
• Purchased new Solaris and Windows servers and facilitated move to new data center. Work with infrastructure team to build systems to specifications and to adhere to strict delivery dates.

Sr. Project Manager

Confidential

• Tier 2 User ID Generation process in support of Virtualization requirements for internal users.
• Project increased User ID addresses space from 500K to 17 billion by integrating the GUID MRD Standard and reduced the infrastructure support processes from 5 identity repositories to 1. This single repository became the One Directory for all users internal and external, active and inactive. This project had a very tight time schedule and budget 460K .
• Chaired multiple weekly cross-functional risk mitigation meetings detailing status, project risks, mitigation solutions, pathway for issues escalation to leadership, critical implementation topics, and communication networks.
• Oversaw GSK Quality and Management Standards for all project reports, SOP's, and formal change controls.
• This project enabled clients to request and gain access to GSK applications in support of Virtualized engagements.

Sr. Project Manager, Asset Management Services

• Managed the VSED 2.0 3.0 project, Tier 2 which covers the design, testing and implementation of their Validated Strategic Enterprise Directory V-SED service. The V-SED service was a replacement for the Strategic Enterprise Directory SED , which can be used by both validated and non-validated applications. V-SED was designed as a centralized, high availability system for authorisation and authentication. There were 590 applications being migrated over. The project also included a centrally supported Web Service, new V-SED tools for password and group administration, and decommissioning the SED Consumer and Supplier servers.
• Developed project plan, communications plans, core team and sponsor meetings, status reports, milestone reporting process, program document management, awareness campaigns and stakeholder workshop updates.
• Established issue management and risk management processes
• Developed FAQ documentation. Defined, developed and implemented all Q C controls across client, server, staging, deployment and application testing processes. Determined resource requirements and ongoing resource management. Organized, scheduled, coordinated and lead the implementation of local technical and business pilots. Developed and implemented project knowledge transfer.
• Assisted with the management of the Logging and Monitoring project that was implementing an off the shelf COTS security event package Sensage which included integrating with custom development for alert notification and reports

Sr. Project Manager

• IT Continuity Planning project with SunGard Disaster Recovery Services.
• Manage all vendor contracts with SunGard US UK , HP UK . Negotiated new contracts as needed for all mission critical applications.
• Developed the offsite recovery testing process that was used at SunGard HP.
• Maintain the Business Application Continuity Planning database
• Developed the project plans for all the applications that were scheduled for testing.
• Coordinate multiple projects with the vendor to deliver the correct technical installation and configuration needed for the DR test.
• Review requirements documentation, IT continuity plans, solutions proposals and test plans.
• Develop and implement BU IT recovery options in-house, vendor-site, other .
• Schedule offsite recovery test with SunGard and follow application testing through completion.
• Gather application required components from Chameleon. Hardware, software, databases .
• Developed an MS Access database to link directly in Chameleon to run necessary reports needed for vendor quotes and recovery strategies.

SCS Offshore B2B Service Manager

• Business-to-Business B2B links provide connectivity between Offshore 3rd party suppliers and GSK.
• Worked with the Offshore Centre of Excellence team to create business-to-business B2B e-commerce solution proposals and also present the proposals to the Technical Review Board for review and approval.
• Communicated process to assigned BIS representative
• Populated monthly metrics for the IT dashboard.
• This position required my learning knowledge of firewall configurations.
• Note: In January, continued working part time until mid March to help with the department on the B2B proposals, while working at Wyeth.

Sr. Program Manager

• The focus of the program was on contract and supplier space and transatlantic space
• Provide program management support in SCS IT Systems and Communication Services on their Network Synergy Projects.

Sr. Project Manager

• Video IP Infrastructure Project
• Implemented Cisco based Videoconference infrastructure and gatekeepers, alongside Tandberg Management systems for control, monitoring and scheduling.

Sr. Program Manager

• Global Manufacturing and Supply IT
• Best practice sharing, FDA regulation and compliance, 21 CFR Part 11
• Facilitating LIMS Disaster Recovery at various sites.

Confidential

Sr. Project Manager

Managed an assessment project for the Payer Advantage Suite of applications. Worked with 3rd party vendor NetApp and A2C engineers to develop a roadmap to implement a backup/ and storage strategy and propose future state architecture to meet their Prod/QA and Dev environment. Used SharePoint to consolidate all project documentation between A2c, NetApp and Thomson Healthcare. Assisted in the interviewing /hiring process to build the project team.

Confidential

Sr. Project Manager

Managed a project to deliver an Active Directory and Exchange 2010 Assessment proposal while company was in remediation. Presented proposal to Endo and it was decided project would start immediately after remediation was completed.

Confidential

Sr. Program Manager - External Authentication

• Project leveraged the RSA Access Manager AxM and Federated Identity Manager FIM products to provide Web SSO and identity management. Clients were migrated off the existing Netegrity SiteMinder infrastructure to the new Towers Perrin RSA infrastructure.
• The project improved the following areas: Simplifying the environment, Retiring unsupported technologies, Allowing for consolidating UK infrastructure, Easing user maintenance burden and offering improved self-service, Building an Enterprise IdM repository, Improved control over change management, Single sets of credentials for internal users accessing external resources.
• Planned, developed, organized, supported and implemented all IT-related activities for both the infrastructure from EDS and the RSA development team for all phases of the project. Managed all 3rd party vendors. Created SharePoint Site for project documentation and trained other PM's in SharePoint best practices.
• Work closely with various clients and internal teams business units to raise the understanding and awareness of the business process.

Confidential

Shared Service Program Manager

• Represent Wyeth's Shared Services as Program Manager for the LACES Program.
• Managed infrastructure-related activities for approximately 20 internal teams accounting for over 45 team members. Coordinated IT efforts that requisitioned, built, configured, tested, qualified and turned over 60 Windows Servers, 5 Sun DataBase Servers, and 20 Oracle databases. Infrastructure included solutions for high availability, clustering, disaster recovery, data replication, production, validation, development, sandbox and training.
• Coordinate the effort associated with the qualification process including training, pre-approval, execution, data review and post approval of all infrastructure that required qualification and validation as per Wyeth SOP's. Managed deployment activities i.e. scheduling, planning, and coordination across IT .
• Liaise with each manufacturing plant to define infrastructure and application budget, procurement activities, resource planning associated with deployment and on-going support.
• Managed both the NT4 Uplift and Consolidation projects, which includes the upgrade of approximately 163 Windows NT4 servers to Windows 2003 or Windows 2000. Managed the details of the entire project, including creation and use of a project plan with milestones, resources, tasks, etc. and ensuring that the project proceeds according to plan. Stay in close touch with project team members and coordinate information flow.
• Delivered the design and implementation of Rapid Deployment Packaging technologies for Wyeth's Windows servers and integrated blade server technologies into Wyeth's supported Windows servers' platforms
• Established and document standard practices and procedures to deploy and support bade technologies.

Confidential

Windows XP deployment consultant

• Worked through a third party to provide the design phase for their XP migration.
• Wrote their XP Awareness, OS Dependency and XP Security document for their migration to Windows XP, which consisted of 35,000 users, currently on a Windows 9X environment.
• Created technical functional specification templates for their top 21 applications. Research various applications and risks.

Confidential

Sr. Project Manager

• Windows XP Deployment project
• Upgrading and/or replacement of approx 350 Branch pc's at 46 branch locations and training rooms
• Planned 2300 enterprise wide PC's migrating to Windows XP from Windows NT

Confidential

Sr. Program Manager /PMO

Managed multiple technical services projects and established the new MLIM Project Management Office PMO and best practices.

Outsourced Network Operations Call Center

Confidential

• Headed up the outsourcing of Merrill Lynch Investment Managers Networking Services NOC to AT T.
• Worked on contract negotiations, project plans and all resources during the transition handover
• Developed Service Level Agreements SLA s,

Global Managed Desktop Services GMDS project.

• Outsourcing all Desktop support from Procurement through disposal installation, Move, Add, Change activities, maintenance support , Asset Management, Help Desk and desk side visits tier0-2 to Unisys.
• Delivered entire life cycle according to the Microsoft Solutions Framework, strategies and methodologies
• Development budget and resource planning for the department. Analyzed business process needs and assist with staff resources.
• Propose new business processes

Confidential

Sr. Project Manager

• FP3 project - converted 700 workstations from Token Ring to Ethernet
• Managed the physical building construction and then the relocating of staff to the new building.
• Created and managed a MS Access database to track telecomm, networking, IR, facilities, etc.
• The project received an SB Silver Impact Award.
• Developed and managed the Change Management process.
• Y2K/NT Directed the Year 2000 Compliance Program for the Corporate Division.
• Y2K project management office PMO , the IRNA Y2K planning forum, and the IRNA NT deployment team. Created and managed a central database to integrate the Y2K planning information with the NT migration requirements. Designed and developed a Y2K Lab and supporting processes which was later adopted by the Pharmaceutical Division.
• Lab design received an SB Silver Impact Award.
• The project received an SB Gold Impact Award for excellence

Help Desk Consolidation

Confidential