Summary

• Seeking a challenging position where I can bring my extensive management and consultant experiences to a team environment. Experiences and track record are results oriented with a thorough understanding of customized software development, project management and data center methodologies. Including document management, development of new business and revenue generation programs, On Shore and Offshore staff augmentation, resource management, process analysis and process improvement programs. Possess strong strategic and tactical business skills including strong technical and financial management, risk management, ROI, cost benefit analysis, gap analysis, change management, risk/issue management, process mapping, quality control, RFI RFP preparation and process reengineering skills. My overall management, technical and collaborative skills drive projects to completion on time and within budget.
• Methodologies: Application development, SDLC, Agile, Waterfall, PMI PMP, Strategic and tactical business, technical, financial and human resource planning, Document management, ROI, cost benefit analysis, gap analysis, change management, process mapping, risk analysis, quality control, communications regulatory and process reengineering skills.
• Tools: MS Excel, Power point, Project. Visio, Word, SQL, Access, Lotus notes, MS Outlook, PDF, Legacy OSS, Work Force Management, ETL Informatica ,Siebel CRM, Siebel Analytics, Sales Force, Force.com, Cloud technologies, Sales Logic, Wind-chill, Business Intelligence software, Auto Cad, Oracle, Sybase, Informix, TCP/IP, FCIF, VTAM, Message Queuing, Mailing systems API, Apex. .Net, XML,.

PROFESSIONAL EXPERIENCE

Confidential

Consultant Senior Project Manager

Responsibilities include:

• Project Management of onshore and offshore development staff
• 3rd party software management
• Escalations
• Staff Augmentation
• Vendor offshore/onshore management
• SOW development
• Risk Management
• Vendor Management
• Resource Management
• Reporting

Confidential

Consultant Senior Project Manager

• Senior Project Manager within the information technology and planning organization.
• Responsible for implementation of new CRM Salesforce system across the Cushman Wakefield international global enterprise footprint with a project budget of 5 million dollars.
• Accomplishments: Senior Project Manager taking a pilot program developed in US, to a global enterprise level solution across US, Canada, Europe and Asia supporting 3,800 users including customization of product to meet region specific requirements.
• Responsibilities Included:
• Project Management of onshore and offshore development staff
• Development of Global Support process
• Development of Global Training process
• Development of Global Release management Major/Minor process and schedules
• Manage day to day aspects of project
• Escalations
• Staff Augmentation
• Vendor offshore/onshore management
• SOW development
• Safe Harbor Rules
• Budget Management
• Risk Management
• Vendor Management
• Resource Management
• Reporting

Confidential

Consultant Senior BA/Project Lead

Senior BA and US project lead for multinational team of developers and program managers currently gathering functional end user and non functional Data Center requirements for migration of legacy customized Billing ETL tools to enterprise Informatica ETL tool set. Additionally, gathering functional and non functional requirements for an Order Management system for major telecommunications customer. Responsibilities include gathering and documenting requirements from stakeholders and SME, conducting technical and non technical workshops, development of context diagrams and use cases. Act as primary U.S lead providing status reporting to international team.

Confidential

Consultant - Senior Project Manager

• Program and Project manger responsibilities included: Finance program manager coordinating Finance reviews and feedback activities focused on partnerships and new business development. Process Reengineering initiatives: Development of business process maps including development of end to end PMO processes, disciplines and resources needed to meet overall project objectives.
• Project managed finance development staff, developing customized software solutions utilizing MS Dynamics, SharePoint, Excel VBA, Java and desktop solutions for Accounts Payable and Revenue departments. Responsibilities included identification of key technical resources needed to meet individual project objectives. Project manager liaison between Finance department and Core Technology IT organization overseeing developing of custom built Compensation department applications.

Confidential

Consultant Senior Project Manager

Responsible for implementation of a new web based CRM system SalesForce across XL insurance divisions in pilot deployment stage. Responsibilities included but are not limited to Project management and development of best practices and PMO standards.

Confidential

Consultant Senior Project Manager

• Senior Project Manager within the Information Technology Planning and Delivery Organization.
• Responsible for implementation of new web based technologies including a new CRM system SalesForce across the Individual Life group. The team consisted of 7 internal software professionals and 6 off shore software professionals, including business stakeholders, with a project budget 8.5 million dollars.
• Responsible for project initiation, budgets, resource planning and management, requirements gathering, overseeing development, testing and implementation to final acceptance. Also responsible for development of documentation, cost benefits analysis and obtaining funding, development of project scope and plans, risk and issues logs, mitigation plans, resource plans, defining project guidelines, obtaining governance gate approval, business and IT sponsor approvals and coordinating of all onshore and offshore resources necessary to successfully complete the project in accordance with Corporate PMO standards.
• Accomplishments:
• Project Manager for Salesforce implementation
• Project Manager of custom built Web and Desktop Carrier rating system WebFlex, WinFlex
• Managed budgets and forecasts
• Developed Business cases
• Negotiated Statements of Work with Off shore vendor Cognizant
• Managed development and communication methodologies to offshore partner for detailed Business requirements, Functional specifications, Data migration strategies, testing and change control
• Defined Dashboard and reporting requirements
• Advised business partners of technical and process improvements

Confidential

Project Portfolio Manager

• Held multiple positions with increasing responsibilities. Responsible for process improvements, development and implementation of products and national programs across Global Mail Stream portfolio within Pitney Bowes PMO service industry. These programs, processes and products were developed to drive new revenue and direct customer business opportunities all in compliance with Sarbanes Oxley SOX Backend Billing and Order entry systems. Collaborated and partnered across multi matrix organizations including Marketing, Operational planning, Business partners, Multi Vendor Services, Sales and IT staffs.
• Organizational responsibilities included process improvements, project planning, budgets, financial analysis, ROI, Cost impact statements, business and strategic planning, sales and marketing strategies, communication plans, reporting, metrics, technical and end user documentation. Implemented new products, services and customized software solutions using SDLC and PMO methodologies. Proficient use of Siebel service, sales and call center CRM, Siebel Analytics, web design and field access systems. MS Excel, Power point, Project. Visio, Word, SQL, Access, Lotus notes, MS Outlook
• Accomplishments:
• Planned, managed, analyzed, designed, tested, implemented and maintained new web based applications and Siebel CRM enhancements and backend systems, using SDLC and PMO methodologies. These new systems and enhancements resulted in a 40 increase in business processing and 3 million dollars in revenue growth annually.
• Implemented web based interface improving business process for sales leads into the Siebel CRM system.
• Designed, tested and implemented weekly and monthly Siebel CRM analytics metric reporting based on performance, revenue and products within portfolio.
• Streamlined business process for new incremental revenue programs
• Strategized and developed new Pro services business process
• Identified new Pro service opportunities through analysis and data modeling.
• Service liaison manager to Engineering department overseeing new custom built system development and impact to Pitney Bowes service department
• Managed Development of technical, end user and call center documentation and training guides.

Confidential

• Program Manager Managed and mentored project, sales and marketing team within telecommunications division to enhance current product line and Offshore development model as well as increase market presence and staffing. Primary responsibilities: Program Manager Development of Enterprise data warehouse. This system was developed utilizing IBM mid range computing technologies, Unix AIX, Oracle database and GPS technologies and WFA system.
• Responded to RFP's, negotiated contracts, and established new accounts with a primary emphasis on cultivating new business and offshore opportunities. Mentored software developers and project managers, conducted cost benefit analysis, ROI, project planning, impact analysis, placement of software professionals and provided services both on and offshore.
• Accomplishments
• Facilitated JAD sessions, mapped business processes, developed staffing model, and cost estimation for major system enhancements using SDLC methodologies.
• Designed and developed an Enterprise GPS workforce management and data warehouse tracking system.
• Worked closely with Project manager identifying and implementing new system requirements for GPS workforce management and data warehouse tracking solution and introduced Business Intelligence products Hyperion .
• Map change request to new business/systems requirements and cost impact statements.
• Developed Service Level Agreement SLA outlining 24X7 support of system
• Reported financial, staffing, business and contingency planning to departmental VP.
• Responsible for overall P L within telecommunications division.

Confidential

Senior Consultant

Consulted to executive sales/marketing and delivery teams resulting in identification of new customers, enhance product lines and increase market presence. Primary focus included identifying customers where revenue leakage and network integrity were the primary emphasis of business plan.

Accomplishments

• Assisted in the development of new marketing and sales strategies
• Presented ATS network integrity tools and products to C-level management
• Managed beta testing of products at new customer site locations
• Provided consultant services to major telecommunications firms in the identification and resolution of billing fallout resulting in lost revenue capture

Confidential

Director Network Systems Advanced Technologies

Held multiple positions with increasing responsibilities: Responsibilities included Director of tier -3 software support organization, supporting 35,000 field technicians. The staff consisted of 26 software professionals, PMI project managers, system administrators, DBA, technical writers and SME responsible for 24 by 7 support of multiple mission critical service assurance OSS systems deployed in compliance with data center governance. My staff was responsible for troubleshooting and enhancing state of the art enterprise telecommunication software solutions using SDLC, RUP and PMO/PMP methodologies. These systems utilize multiple technology platforms including, hand-held computers, operating systems, databases and network connectivity schemes ranging from Unix AIX, Solaris, C/C , DOS, Business Intelligence software, Auto Cad, Oracle, Sybase, Informix, TCP/IP, FCIF, and VTAM.